#3 Sonoff ZigBee devices refusing to stay online for more than 24 hours

1 messages · Page 1 of 1 (latest)

muted berry
#

I have 3 extremely stubborn devices I just can't get to stay online.

Sonoff MS01 Movement Sensor
Sonoff DS01 Door Sensor
Sonoff Humidity and Temp Display

Usually, I pair them, they appear on my network, they rarely have any lines connecting them to any routers (even those that are a couple of metres away) and then by the morning, they've turned red and then go unavailable.

I've had to set them up so many times now I just don't know what else to do here.

I thought I had finally stablised things when the Door Sensor finally was showing with a healthy green line to a sensible Router. So I added the motion sensor, thinking my issues had been resolved... and now the Door sensor has gone red Again...

is there some magic trick to these? I've rebooted between removing them, left them for over 24 hours off my network before connecting them again... they rarely show as they should (as in, when I initially paired the Door sensor, it shows as a Door sensor but now any time I connect them, show as just On and Off sensors, so I have to change them to "show as" Doors or Motion sensors.

50% of my ZigBee devices are routers, nothing is very far away from any router or Coordinator... I just cannot work this out.

Are all three just broken? I'm new to posting for support here, I think I followed all the right steps but do let me know if I need to add more info!

zigbee.png
#

"The device reconfiguration failed. Additional information may be available in the logs." This shows when I try and do a reconfiguation

I'm not sure what I'm looking at in the logs or even where I should be looking

muted berry
#

I've replaced the battery in the door sensor (Sonoff SNZB-04). The battery was reporting 100% and the device is maybe 2 months old so while it shouldn't need a battery replacement, the fact it was sat at 100% the whole time, seems off to me. Let's see if that keeps it online...

celest magnet
#

Are these 3 devices located close to each other? If yes, it could indicate something in the environment is interfering with ZigBee comms.

muted berry
#

I noticed that all 3 were reporting 100% battery life and have been the whole time, while that could make sense, I would have expected some drop in %. So, I've put brand new batteries in the Door (Sonoff SNZB-04) and Motion sensor (Sonoff SNZB-03) this morning and rejoined...let's see if that helps

violet pollen
#

when you press reconfigure, with a lot of these devices you need to tap the pairing button periodically to keep them awake

#

with the door sensor specifically, ive had issues with it (same model) where sometimes it keeps going offline frequently if it isnt activated enough. i fixed these issues eventually with a reconfigure, but the first reconfigure might not work. it took probably a few days of trying to reconfigure when it went offline for it to eventually work

muted berry
# violet pollen with the door sensor specifically, ive had issues with it (same model) where som...

Thanks for the advice! I actually think the battery was the issue... after all that! I replaced the battery in the Door (Sonoff SNZB-04) and Motion sensor (Sonoff SNZB-03) and so far they have stayed on the network...

Like I say they were reporting 100% battery life for the entire time, something must have been wrong with the reporting of the battery life? I'm not quite sure as they did have enough juice to get back online, briefly.

Maybe the batteries they shipped with were duds... even though they were different battery types.

#

So, let's call this a win for now and I'll keep my eye on the battery life of these sensors! thanks so much for everyones input.

violet pollen
#

dont trust zigbee battery reporting, it can often be wrong, and when its not, it often takes a bit after you put in a new battery to "settle"