#Logging into HA Cloud via Google Assistant but says no user found

1 messages · Page 1 of 1 (latest)

rough halo
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I want to connect my Google assistant / home with HA Cloud so I just started the free trial. I followed the very helpful guide on the next steps but when I get to the login screen for the HA Cloud from google and when I try my credentials it says the user cannot be found.
The credentials are correct as I can access the website and I also autofill from a password manager.

Is there a lag between signing up and how long it takes to log in via the google integration? Has anyone had a similar experience?

rough halo
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Logging into HA Cloud via Google Assistant but says no user found

crystal marsh
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@rough halo the accounts are case sensitive so the email address needs to be entered exactly as it was created