Home Assistant Companion App Freezing on macOS 15.2 After Update – Need Help with Fresh Installation | Home Assistant | Page 1

obsidian gate Jan 7, 2025, 2:31 PM

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I am using the Home Assistant Companion app on my M4 Mac running macOS 15.2 (24C101). The app had been working perfectly until I recently updated to the latest version (2024.12.2 - build 1048) from the App Store. Since the update, the app opens and loads my dashboard but freezes after a few minutes.

Here’s what I’ve tried so far:
1. I uninstalled the latest version and reinstalled the previous one, but the issue persists — the app still freezes after a short time.
2. I deleted the group.io.robbie.homeassistant folder and reinstalled the application, but that didn’t resolve the issue.
3. Did a complete app reset from the preference.
3. I noticed that simply deleting the app doesn’t remove the app’s database. I also tried resetting the app from Preferences, but it didn’t help.

My Questions:
1. Is there anything else I can do to resolve this issue?
2. How can I completely remove the app and its associated data to perform a truly fresh installation?

Any guidance would be greatly appreciated!

proud galleon Jan 9, 2025, 10:17 AM

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Can you try the testflight version to see if it works for you?

obsidian gate Jan 10, 2025, 9:13 AM

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I can not join the beta tester program; it seems the beta is full. Do you think downloading from the repo will work?

Screenshot_2025-01-10_at_10.11.41_AM.png

proud galleon Jan 13, 2025, 8:38 AM

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Oh, I wasn't aware we were full already, sorry.
Yes for macOS you can download from github

obsidian gate Jan 15, 2025, 6:35 AM

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i did, and I still have the same issue, it will work for a few seconds if I remove everything, then go back to the not responding state. I think I am not completely removing it. I can see my account logged in after the installation. is there a way to completely remove it?

proud galleon Jan 15, 2025, 9:01 AM

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Your server info is restored because the information is saved on keychain, not in the app itself. can you send me a screen recording of how far can you get after opening the app? Are you able to open companion app settings?

proud galleon Jan 15, 2025, 10:12 AM

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Btw, if you download an older version of the app, does the issue goes away?

proud galleon Jan 16, 2025, 9:49 AM

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I just free some seats on TestFlight beta btw

obsidian gate Jan 16, 2025, 4:58 PM

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Joined beta tester programme and installed the test version. Same issue. I have tried to record it.

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It worked fine for a bit. then it got stuck again. Here in this video, the cursor shows the loading

proud galleon Jan 16, 2025, 5:00 PM

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Can you open the app settings using the top bar?

obsidian gate Jan 16, 2025, 5:00 PM

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App says not responding

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not when it is stuck i can not do anything in the app/ in the status bar

proud galleon Jan 16, 2025, 5:01 PM

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proud galleon Btw, if you download an older version of the app, does the issue goes away?

Did you try this?

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If it works with an older version of the app, please export the app logs as soon as it opens

obsidian gate Jan 16, 2025, 5:02 PM

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I dont see an export log option in the log list

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after bening stuck for a lon time it will work for a bit, i tried to find the logs, logs are there but no export

proud galleon Jan 16, 2025, 5:03 PM

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"show log files in finder"

obsidian gate Jan 16, 2025, 5:03 PM

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Is it same as the logs in group.io.robbie.homeassistant folder

proud galleon Jan 16, 2025, 5:04 PM

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Tap on "Show log files in Finder" and submit it here please https://forms.gle/Uoqz127Phx4mMTpS6

Google Docs

Submit logs to iOS Engineer

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The path should be something like
/Users/<user>/Library/Group Containers/group.io.robbie.homeassistant/logs

obsidian gate Jan 16, 2025, 5:05 PM

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let me check

proud galleon Jan 16, 2025, 5:05 PM

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I'll only be able to check it tomorrow, but let me know when you have uploaded

obsidian gate Jan 16, 2025, 5:10 PM

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Just submitted with issue link https://github.com/home-assistant/iOS/issues/3322#issuecomment-2592063599

GitHub

App not responding after the update Mac 15.2 (24C101)(Sequois) · Is...

Model Name: Apple M4 Pro macOS Version: Mac 15.2 (24C101)(Sequois) App Version: 2024.12.2 (1048) Home Assistant Core Version 2025.1.1 Describe the bug I am using the Home Assistant Companion app on...

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I have submitted the same 2 times; the first one was when I was using the older app, and the latest one is from the test flight app

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No worries, I really appreciate man

proud galleon Jan 17, 2025, 10:42 AM

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Weirdly enough your logs dont show any infinite loop or something like this.

Which mac app versions have you tried till now?

obsidian gate Jan 17, 2025, 1:26 PM

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Yeah, Saw that too. So far tried 2024.12.2 (1048), 2024.12 (1032), 2024.9.5 (986)

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last three versions

proud galleon Jan 17, 2025, 1:27 PM

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oh.. so it's happening for a while, thats more interesting

proud galleon Jan 17, 2025, 1:43 PM

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Can you leave it frozen for a while to see if whatever it is doing ends at some point?

obsidian gate Jan 22, 2025, 8:37 AM

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If I leave it, it will return after 10-15 minutes and then freeze again after a few minutes. So strange, I dont see anything unusual in the cpu or memory

proud galleon Jan 22, 2025, 8:57 AM

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What do you have in your main dashboard? perhaps one of the cards is causing the problem

obsidian gate Jan 22, 2025, 9:24 AM

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oh that's interesting, let me check that, When it started working after a bit, I kept the app in the settings screen, let's see if it is going to freeze again

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nop, it is freezing again in the settings screen

Screenshot_2025-01-22_at_10.25.04_AM.png

proud galleon Jan 22, 2025, 9:55 AM

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Whats your core version?

#Home Assistant Companion App Freezing on macOS 15.2 After Update – Need Help with Fresh Installation