Cant remote access my server with the nabu casa extern url?

[fervent jacinth]

Got a problem this problem afew hours ago, that I cant access my server with the extern url. Works fine with the local ip-adress.
No changes has been done..

[naive mulch]

Have you rebooted your host as a first step? (Not a restart of HA)

[fervent jacinth]

Tried to reboot the server, dident help.
What did help was to reconnect my account.

[naive mulch]

The problem is that this is a very generic description of a problem. The first step that is needed is that HA needs to connect to Nabu Casa. Rebooting the system will restart the network adapter and network services, so that's always a good first step to try.

If there is still no connection from HA to NC after that, then the reason needs to be determined. What are you seeing on the Home Assistant Cloud page in HA?

[empty sapphire]

Thanks! Reconnecting NC fixed my issue, as well.

[empty sapphire]

Unfortunately it looks like this was just a temporary fix and I am back to constant disconnects. This is my Cloud Settings page @naive mulch

[naive mulch]

You’ll want to check your logs and system resources. If you make use of custom integrations, restarting is safe mode using the advanced options might help to see if a custom integration is contributing an issue.

[naive monolith]

I am actually having a similar problem. I ain't able to get remote access, probably because the certificate cannot be created. Here is the screen I have:

The error message translates to "An error occurred during creation of the certificate. Check your logs.". When doing this, I can only find very little information. I already activated debug logging for hass_nabucasa.acme, but only get the following output:

2024-11-22 20:29:37.338 INFO (SyncWorker_49) [hass_nabucasa.acme] Load exists ACME registration
2024-11-22 20:29:37.338 DEBUG (SyncWorker_49) [hass_nabucasa.acme] Load account keyfile: /config/.cloud/acme_account.pem
...
2024-11-22 20:29:37.936 DEBUG (SyncWorker_27) [hass_nabucasa.acme] Load private keyfile: /config/.cloud/remote_private.pem
2024-11-22 20:29:37.944 INFO (SyncWorker_38) [hass_nabucasa.acme] Initialize challenge for a new ACME certificate
...
2024-11-22 20:29:48.932 INFO (SyncWorker_41) [hass_nabucasa.acme] Load exists ACME registration
2024-11-22 20:29:48.933 DEBUG (SyncWorker_41) [hass_nabucasa.acme] Load account keyfile: /config/.cloud/acme_account.pem
2024-11-22 20:29:49.484 DEBUG (SyncWorker_11) [hass_nabucasa.acme] Load private keyfile: /config/.cloud/remote_private.pem
2024-11-22 20:29:49.485 INFO (SyncWorker_35) [hass_nabucasa.acme] Initialize challenge for a new ACME certificate

(removed all the other logs)

Can somebody help about what is going in here and why the creation might not be working?

[naive mulch]

@naive monolith can you (or have you already) use the 3 dots in the upper right of that page and choose to reset cloud data? Then restart HA. When it comes back up you’ll need to sign in again with the NC account. Wait a few minutes to see if the new certificate can be requested and downloaded.

[naive monolith]

Worked! Thanks! The Nabu Casa support was probably not able to give me this hint 😦

[empty sapphire]

As mentioned in the other post the issue was fetching multiple camera streams using the live configuration. Changing to auto fixed it.