#IOS and MACOS apps not working

1 messages · Page 1 of 1 (latest)

merry flume
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Hi Everyone - When I open my apps either on my iPhone or Mac I get the same result. The screen is blank and all I have in a gear icon on the bottom right (settings) Any thoughts? I have done front-end cache resets but still nothing.

final lava
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App version?

merry flume
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Hi Bruno.. it's 2024.9.4 on IOS and on the mac is says 2024.9.2 (2024.881)

final lava
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Is your local IP correct? Can you double check in a browser?

merry flume
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Can you help me with how?

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Would that be blocked by apple maybe?

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If I go to whatsmyip.. It says not possible

final lava
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Tap the gear icon, tap on your server, tap internal url, copy that url, paste in Safari

merry flume
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ah okay.. That doesn't seem to be working in the browser

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I pasted it and it's just sitting there

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I did recently change from google nest wifi mesh to my tmobile gateway and access point

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I can see my MACs IP address in apple ssytem settings.. Would I use that to replace the internal one?

final lava
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You need you home assistant server IP

merry flume
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or the router address?

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okay.. so I need to look for that in the connections and input that into the internal space right?

final lava
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Yes

merry flume
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Okay. that make sense. I would leave the :8123 at the end though correct?

final lava
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Correct

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Always check in Safari as well in case of doubt

merry flume
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Awesome

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Thank you so much for the help.

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Worked like a charm

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thanks again

final lava
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No problem, in the same screen that you entered your internal URL, don’t forget to also add you network SSID, in future versions of HA it will be mandatory otherwise external URL will be used

merry flume
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awesome... that is there already.

stiff lance
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@final lava not sure if this is the same issue as mine, but recently I’ve had saved/configured HA servers from the iOS app disappearing