#nanoleaf! causing trouble! per usual!

1 messages · Page 1 of 1 (latest)

blazing swan
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so I was under the impression that with the latest firmware updates nanoleaf products have reached stability but clearly not so here we are
i installed two nanoleaf essential bulbs in a roommate's bedroom and now after less than 24 hours neither are responding.
these two are the only thread devices not responding so i have to assume they're the problem but not my network.
i'm troubleshooting this remotely, i got told this was a problem while i was not home. here's what i know:

  • both bulbs are responding to pings and respond back with their ipv6 addresses.
  • trying to reboot them from the lightswitch has not resolved matters
  • both nodes are offline according to Python Matter Server, cannot reinterview
    setup: HAOS on Proxmox/KVE VM, Skyconnect as TBR, router is running OpenWRT
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this... this is a device issue, right? like, i should just look to throw these out and find something else instead, right?

blazing swan
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i remote logged into my router and i ctrl+fing the mac addresses for this bulbs pulls up nothing. so these things aren't even on the network at all?

errant shore
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are they possibly just too far away from other devices to be able to get a consistent network connection? thread is a pretty low power network, it won't pass well through multiple floors or walls without an intermediate device to route/relay traffic.

blazing swan
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they are literal inches away from an inovelli white series dimmer

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ok i guess i should look at my thread network map? can i even do that remotely through HA Cloud?

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time to turn back on my home pc so i can look at it through parsec i guess

blazing swan
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everytime i look at the topology map within the otbr ui i think "wow! i can't understand any of this" and that doesn't change today