#App no longer connects remotely

1 messages · Page 1 of 1 (latest)

gritty wigeon
#

I have a full nabu casa account paid through April. In the past week or so I can no longer connect remotely in the app. Error is an SSL error. See attached.
FWIW, I have three other instances running with their own NC accounts and they work fine in the app.
I am using a custom domain name. NC dashboard appears ok.
I did toggle Remote Access in the HA setting and clicked Reset cloud data.
I also force stopped the app and restarted iOS.

#

Logs from app

#

Sorry, NC dashboard says not connected.

#

But HA status says connected.

celest rune
#

If there’s any contradiction there with the website showing not connected and your instance shows connected, reboot your system and then check the website again

#

A reboot of the host system is made in the advanced options of the ha restart menu

gritty wigeon
#

Thanks. I did a full host restart. HA now says Remote access is enabled but "Not connected. Trying to reconnect". The Nabu Casa Account box says "cloud connection status: connected".