#ZBT-1 replacement program information

52 messages · Page 1 of 1 (latest)

median perch
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As announced here #announcements message we've identified a faulty component with the ZBT-1 devices and we're working on a replacement program for those of you who own one.

It's important to note that this is NOT an issue with the Skyconnect devices - only the ZBT-1 branded devices contain this faulty component. In short, what this means is if you have a ZBT-1 device you can contact your seller to coordinate your replacement device. Replacement devices are expected to begin shipping in November.

Check out the blog post if you're looking for a more detailed description of the situation (or watch Andy talk about it himself in the 2024.10 Release Party). I'll post updates and happily answer questions in this thread. 🙂

thick hare
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hi Missy, thank you for this. Since yesterday, my openthread border router integration seems to be broken. ZBT-1 was my thread router, but it just seems to fail, I've deleted the integration, added the hardware configuration, and the integration doesn't even show up.

Could this be related to the zbt-1 issues that you've referenced here? (I read the blog post, but it's hard to tell)

median perch
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If you’re able to add the device, it’s unlikely you’re hitting this right now. The device will either work or not, and there would be a deformation on the casing.

HOWEVER we are of the mind that it’s not if but when your device will fail. We’ll replace any ZBT-1 device sent back to us. We’re still waiting on the new batches. 😊

amber ravine
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Hi. I have a SkyConnect stick (so not a ZBT-1), that shows light burn(?)markings on the case similar to the picture under “Background” on the blogpost. Are those devices also possibly affected, and if not, don’t those markings indicate another and/or similar defect? The comments on the blogpost shows multiple people experiencing the same on their SkyConnect sticks. Thanks!

median perch
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Color changing is not the same as warping. As long as the device works, you are not impacted.

white grove
west ibex
median perch
dreamy locust
# west ibex Hi <@303933403303247872> I have a ZBT-1 which I bought about a week ago, I cant ...

I got the same issue (same batch). As a matter of fact I got two of them so I can use one for Zigbee and the other for Thread.
Now the one I wanted to use for Zigbee somehow was detected after I had been f***ing around with my raspberry pi's debian terminal. No clue what i did but it was detected at some point. But now I got the other one that also doesn't detect now. Perhaps also have to wait for that to detect.

delicate falcon
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So after the christmas family visits I have been introduced by two different people too Home assistant and how its a brilliant idea. My big question and gripe with my current system is the amount of times my items become lost/ unrecognised so Alexa cant find them and they no longer work. Is this a problem still with home assistant ?

strange turtle
# delicate falcon So after the christmas family visits I have been introduced by two different peo...

This thread is for ZBT-1 replacement info, so I don't think you'll get a response here. I'd recommend posting over in #1284966582375813201 with some details on your current set up and how you use Alexa and what might be happening.

Even though you're not currently using HA, others that are using Alexa can chime in with their thoughts, but unless there's something actively causing issues with your devices and their connection, things don't just become "lost" or "unrecognized" in HA

delicate falcon
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Thank you

round kelp
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Has this issue been resolved in new units yet or should I wait a bit longer to buy one?

strange turtle
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This issue was only for ZBT-1 units as of Oct 2024.

round kelp
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Ahh okay so there’s no known issues if I buy one now then

median perch
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Correct. 🙂

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We haven't been very loud about it, but yes, devices should be all good if you buy them November or later.

round kelp
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Perfect thanks :)

rugged moth
west ibex
rugged moth
west ibex
rugged moth
west ibex
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I will update this if I get any news, so far been on hold for a while because I messaged them during the holidays

Contacted my supplier for replacement but they sent me to Nabu casa support

rugged moth
west ibex
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hopeso too thy

thick hare
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AmeriDroid kindly shipped my replacement out last week. Shout out to them for amazing service and follow through

last juniper
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My ZBT-1 isn't being recognized when I plug it into my Zimaboard either.

quasi sequoia
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I was this close to buying one of these just now and I've only just seen this thread.

I have a couple of questions:

  1. Is it safe to buy one now?
  2. If I buy IKEA bulbs, for example, will I still need the IKEA hub?
  3. Are there any (dis)advantages of this over the conbee or other stick?
median perch
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Advantage would be you’re supporting us directly. 😁

round kelp
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One thing to note is a lot of zigbee device manufacturers that try to create closed ecosystems will say it requires the hub even if it doesn’t :p

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eg I had an argument with ring support about whether their zwave stuff needed a hub or not

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I knew they didn’t but they were insisting I connect it to a ring hub 🙄

quasi sequoia
quasi sequoia
sharp geode
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Hey, I just wanted to report a price scalper store that has been selling the old version of the device: https://a.co/d/9VEDxN4

DO NOT BUY FROM HERE

Home Assistant Connect ZBT-1, Zigbee, Thread, Matter, USB Stick Hub...

The Home Assistant Connect ZBT-1 (formerly SkyConnect) is a versatile device designed for seamless integration with Home Assistant. It offers an effortless connection with Zigbee and will support Matter specifications in the future through a firmware update from Home Assistant*. This device boast...

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$120 is stupid for this item. My opinion is that you guys should make an official Amazon store and list the item at $40 to take care of the shipping and seller fees that amazon has.

median perch
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We already have an Amazon store set up but we only have the Green available there. I've forwarded this onto my teammates, though. Super appreciate the flag!

radiant crane
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how do i tell if i have the new one or old one

clever dew
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The replacement sticks have one corner of the sticker on the bottom slightly cut. If I remember correctly, the old ones didn't have such a cut.

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And if it is bought after January 2025 from one of the official resellers, it should be one of the newer batches (Batch: 422402) without the error.

radiant crane
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mine isn't cut... but it's still working... so idk

clever dew
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Do you have the batch number (sticker on the box)?

median perch
sharp geode
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I am disappointed that the zbt-1 isn't for sale on your official amazon store yet

clever dew
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Brand: Generic
also indicates, that this might be such an inofficial seller.

median perch
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The only thing we currently sell on Amazon is the Green and that was so that we had more store options in the US. I think there are plans to expand the offerings on Amazon, but I'm not 100% on that...

sharp geode
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A solution would be to list dead amazon listings

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Have the items there but no product