#Can’t access Web UI after new install

1 messages · Page 1 of 1 (latest)

topaz axle
#

Hi there

I’ve installed HAOS via Ubuntu on a dedicated piece of hardware. It boots fine but I cannot access HA WebUI via the standard URL. I can access the Observor on port 4357 which shows as connected, supported and healthy respectively. However when I try to access via port 8123 I get “refused to connect” error message. I can ping the box using either IP or homeassistant.local without a problem.

On accessing the machine and running ha core restart I get:

Processing…Done.
Error: Unknown error, see supervisor

I am now stuck and not sure how to resolve this. Any advice please?

thanks

Ach

dim roost
#

Check ha supervisor logs.

spice glenBOT
#

Home Assistant Supervised is considered advanced and should only be used if you are an expert in managing a Linux operating system, Docker and networking. Maintaining a Debian installation to a very specific set of requirements is hard.
Insecure installations and Unsupported configurations will result if you dont know what you are doing.
You MAY regret using this method.

dim roost
#

Your installation is not really supported.

topaz axle
#

Following method 1: "Method 1 (recommended): Boot Ubuntu from a USB flash drive and install the Home Assistant Operating System from there. It also works on laptops and PCs with internal hard disks."

dim roost
#

Oh then that's fine. It sounded like you were using supervised on ubuntu itself. Sorry about that.
What did ha supervisor logs say?

topaz axle
#

Here is the log, no apparent errors

2024-10-05_16.40.48.jpg
dim roost
#

It's possible the error occured furher up. Supervisor usually tries repeatedly to get to a working state so it might start working after a while. You can also check ha core logs.

topaz axle
#

Here you go

#

There doesn’t seems an obvious way to paginate the log, | more doesn’t work

#

Or to scroll up the page

dim roost
#

Enter login then try again.

topaz axle
#

ok great here are both output with the first screen

#

seems that core is crashing...

dim roost
#

You can follow the logs with ha core logs -vf.

topaz axle
#

Thanks. First command produces this…

topaz axle
#

Right I’ve now run them again in the opposite order and lo and behold the UI now works. Thanks for all your help,

dim roost
#

Glad it works. No problem.

molten verge
#

Hi, I've a "similar" issue after updating my Core to 2024.10.0.
My HA start, my addon's to and my automations works (ex: open the light at sunset)
But the Web UI is load infinitly after the login.
Link for my POST on Community HA : https://community.home-assistant.io/t/crash-update-ha-core-2024-10-0-ha-green/778494?u=arketech13
I follow your instruction @dim roost and i've this :
HA CORE LOGS :

image.png
Home Assistant Community
Crash update HA Core 2024.10.0 HA green

Hello, Yesterday I launched the HA Core 2024.10.0 update and my installation no longer works. My HA is running on HA Green. On the HA web page, there is an infinite loading. How can I recover my information (backup) and get my installation back? Thank you for your help,

#

And for
ha core rebuild
ha supervisor repair

image.png image.png
#

I restart the HA GREEN and it doesen't work

#

When he start, the CLI tell me that

image.png
dim roost
#

You should probably open your own post for this. This is marked resolved.

molten verge
#

But I'm still making progress.
Thanks to your message where I have to type “login”, I was able to access the files on the HA GREEN.
Can you give me the command to go to the backup directory and copy them to the SD card I put in the HA GREEN?
If it's possible, of course.

#

Ho sorry about that 😦

#

i start a new post