#Zwave / ring keypad gripes

1 messages · Page 1 of 1 (latest)

calm surge
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Hi all, my ring keypad v2 doesn’t seem to be playing nice when I try and connect it,

I’ve tried both holding 1 on my ring keypad while plugged and home assistant is searching, and also tried scanning the QR code, most I got was the connection symbol flashing green and red briefly on the keypad when I tried the QR.. am I doing this right? I’ve checked videos and it doesn’t seem to work when I try what they’re trying

Thank you :)

calm surge
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I actually tried two different QR codes, the one on the back of the keypad and one that came on a piece of paper that describes itself as the device specific key

drowsy trail
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Have you tried to push the reset button on the rear of the Keypad? IIRC the smart inclusion via QR is triggered there. The other button combo is for default inclusion with the code number.

calm surge
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Ahh good shout I’ll give it a go

calm surge
drowsy trail
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And you have scanned the QR code shortly after pushing the reset button?

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And are you using the USB power supply?

calm surge
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I am using the usb power supply, the qr code is so small I think I’m struggling to scan it in time

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Am I scanning the qr on the back of the keypad or the little piece of paper with the DSK?

drowsy trail
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I used the one on the back, if I remember right. But that has been quite a while since I paired it.

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So take my suggestions with a grain of salt. It is just, what I vaguely remember 😅

austere osprey
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You don't start the normal inclusion process when using the QR code

calm surge
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I’ve done all sorts.. scanned, reset in various orders and I still can’t see the device anywhere in HA :/

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Unless I’ve somehow not set up my zooz dongle correctly

austere osprey
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Check driver logs if there is anything that looks like a device is trying to join

calm surge
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Just enabled debug logging I’ll scan the qr again and then hit the reset

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I think one thing to note here is the keypad is not showing a connection light anymore, but nothing in HA suggests it exists.. just as a sanity check where would I expect to see the keypad?

drowsy trail
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In the device list of the Z-Wave JS integration (or the UI of the Z-Wave JS UI add-on, if you use that one).

calm surge
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Yep I use the JS UI

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this is all i get in my devices list

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I scanned the qr, it said it'll work as soon as the device turns on, i hit the reset pin in the back of the keypad

calm surge
austere osprey
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Sounds about right. Not sure if the reset process is correct though

calm surge
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Yeah so a dude on reddit told me I need to enter exclusion mode in HA, press the pinhole and scan the QR, unfortunately still hasn't seemed to do anything on the HA side, but on the keypad the wireless/connection light has stopped blinking

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I cannot find any trace of it in HA however :/

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So because it's sending/receiving messsages does that mean there is some level of communication happenign with the keypad?

image.png image.png
calm surge
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I have it connected to one of the USB 3.0 ports on my pi, if this current attempt doesnt work i'll pull it and see if it has any 3.0 pins, if not i'll try it in a different port

austere osprey
calm surge
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couldnt see any logs, realised i have to stop logging to actually see them 🤦

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i'll do a quick logging session and come back

austere osprey
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With Z-Wave JS UI, you can have live logging

calm surge
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2024-10-05T16:09:33.725Z DRIVER all queues busy
2024-10-05T16:09:33.731Z SERIAL » 0x0103003bc7 (5 bytes)
2024-10-05T16:09:33.734Z DRIVER » [REQ] [GetBackgroundRSSI]
2024-10-05T16:09:33.738Z SERIAL « [ACK] (0x06)
2024-10-05T16:09:33.743Z SERIAL « 0x0107013bb4b1b1b7c1 (9 bytes)
2024-10-05T16:09:33.745Z SERIAL » [ACK] (0x06)
2024-10-05T16:09:33.747Z DRIVER « [RES] [GetBackgroundRSSI]
channel 0: -76 dBm
channel 1: -79 dBm
channel 2: -79 dBm
channel 3: -73 dBm
2024-10-05T16:09:33.750Z DRIVER all queues idle

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This appears in the logs about every 30 seconds

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I’m really not familiar with this so I can’t tell if it’s a heartbeat signal to the hub or the hub talking to the keypad?

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Yeah drivers sending a request and the serials sending an ack so it’s just a heartbeat for the hub itself methinks?

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Gonna delete all my zwave related stuff and try again

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I powered off the pi and the keypad didn’t light up with the connection symbol, indicating to me that was a red herring

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I'm actually bashing my head against the wall.. what seemed like the simplest step of the whole setup is taking me days to figure out

minor garnet
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Are you using a USB extension cable?

drowsy trail
minor garnet
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Your background RSSI is very poor

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Going to have a tough time with values like that.

calm surge
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I mean without using an extension cable

minor garnet
calm surge
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Okay thanks. Part of my gripe here is not knowing if I’m even following the processes correctly

minor garnet
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WIth a Gen5 you should be seeing below -90dBm

calm surge
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Thanks for sending that over, I’ll get an extendo and give it another go

calm surge
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extendo arrived

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Background noise seems much better now

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Trying to pair now

calm surge
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I still can’t for the life of me get this to pair :(

calm surge
# drowsy trail And are you using the USB power supply?

One thing I realised of note.. keypad does not seem to stay on after unplugging. I was under the impression that this was normal behaviour due to not being connected but it seems implied that the keypad should still stay powered

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Zwave / ring keypad gripes

calm surge
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Ring support clarified that’s not intended behaviour so I’m exchanging it

minor garnet
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If you are including it on power, you need to keep it powered.

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Not sure you are getting that far though.

calm surge
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I’m not getting that far no

minor garnet
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Ok, well note for the future.

calm surge
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But before being included it’s supposed to be able to light up on battery power apparently

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Which mine wasn’t

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I’m still trying with the motion detector and getting nowhere with that also

minor garnet
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It's a FLIRS device (frequently listening) so it can be battery powered but behaves more like a mains-powered device (but no routing)

calm surge
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Yeah

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Is there a cheap (but still useful to a setup) zwave device I could buy so I can determine whether it’s due to the ring stuff throwing a fit or my zwave setup not working?

minor garnet
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is it your only z-wave device?

calm surge
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Yep I’m brand new to HA and this smart home stuff

minor garnet
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is it far from the controller? possible range issue? not having any repeaters can be a problem.

calm surge
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I’m trying my best not to be a basket case but this stuff is so out of my comfort zone

calm surge
drowsy trail
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The keypad doesn't have the best range sometimes.

calm surge
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Good to know for future

minor garnet
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What region are you in?

calm surge
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I’m in the UK

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ingerland

minor garnet
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Where'd you buy your stick?

drowsy trail
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I have one 2-3 meters away from a routing device it complains every now and then about loss of network.

calm surge
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Amazon, took a few weeks to arrive, came from China

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I’ve been questioning the stick for that very reason

minor garnet
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It's a Zooz?

calm surge
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Yep zooz 800

minor garnet
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Check your logs for the Region, shown on startup

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Possible it's set for US

calm surge
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Oooh interesting does zwave have different freq bands based on region?

minor garnet
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Might as well switch to ZUI where you could confirm and then change it.

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Yes. And unless you buy from Zooz direct, it will probably be programmed for US. Amazon is a toss up.

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Would also be a good time to confirm firmware version. HA should show that.

calm surge
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So, if I reboot HA I should see the region somewhere?

minor garnet
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If you are logging to file you can see it in the driver logs.

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I'd just switch to ZUI, you don't have anything else.

drowsy trail
minor garnet
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no, they removed the requirement a long time ago

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1.50 is recommended fw version

calm surge
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funny you say that

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:^)

minor garnet
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I would personally a) switch to ZUI and b) flash v1.50

calm surge
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What is ZUI? I can't find anything about it

minor garnet
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Some people have reported failures updating f/w with HA and ZUI, there's also a command line flash utility you can run in the SSH add-ons.

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It's all the same process, not sure why some fail.

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Z-Wave JS UI, there's an add-on

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Just uninstall your current Z-Wave integration, make sure the Z-Wave JS add-on is removed, then install the Z-Wave JS UI add-on and follow its instructions exactly.

calm surge
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Okay will do, thanks

minor garnet
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Once it's loaded you can confirm if the region is wrong in the ZUI Control Panel.

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If it's wrong, then you can either manually set it to the correct EU region, or preferably go into the Z-Wave settings and set it there so it's always correct.

calm surge
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installing zwavejsui now.. didn't realise the addon store and integration store were different things :p

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ooh zwave js ui is so much better

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seems like default for my stick is "EU"

image.png
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must not apply to me as we left the EU 😛

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just kidding.. anyway there's no UK here so I'll assume we're supposed to be using Europe

drowsy trail
calm surge
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so.. zwavejsui is now setup

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gonna look at zui now

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Ah im under the impression that zui was just an abbreviation for z(wavejs)ui 🤦‍♂️ that might explain why i cant find much about it

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tried to paste a screenshot, nearly sent my DSK 😳 (is that private?)

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anyways

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holy shit

calm surge
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So yeah, all seems good now. Thanks for the help you three :)

minor garnet
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Default (EU) is an invalid region

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Presumably you set Europe or Europe (Long Range).

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DSKs are public keys, they aren't secrets and there's no risk in exposing them.

austere osprey
# minor garnet `Default (EU)` is an invalid region

It means no region is configured, as opposed to the configuration is invalid (Unknown region).
The specs say that controllers without a region MUST behave as if the region is set to Europe, so it should have been working 🤷🏻‍♂️

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Might be something I should check and report to silabs if that's not the case

calm surge
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Yeah because I changed it to Europe and it worked, didnt try it before thougfh

calm surge
minor garnet
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Yeah but you can't assign that region, even that ZUI/ZJS allow it

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Doubt there's any downside to using EU Long Range. Maybe Al can say if he'll be treating EU -> EU LR like US -> US LR. ZJS automatically sets US LR when available, if set to US.

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Or you'll get an error that EU LR isn't supported. Does require certain SDK.

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Thinking v1.40 won't support it.

calm surge
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I'll update it to latest and have a looksee

minor garnet
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Make sure you have driver debug logging turned on, to file

calm surge
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Good shout

minor garnet
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Curious if you'll hit any errors.

calm surge
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Ah I'm a guinea pig, perfect

minor garnet
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Well, not a guinea pig. Just others have reported issues occasionally.

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Usually end up having to enable bootloader mode in ZUI and trying again. The CLI tool seems to be more successful, anecdotally. Doesn't make sense to me.

calm surge
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Yeah that does sound odd, you'd assume the GUI would use the exact same functions as the CLI

minor garnet