#Matter device firmware not updating?

1 messages · Page 1 of 1 (latest)

paper totem
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I have a few Wiz bulbs and other sensors commissioned direct to HA via matter Beta integration. Everything is functioning. Yet none of the devices have updated. Other Tuya devices have gotten updates. I tested this and moved devices back to Tuya and they did update. Did I miss something….

hardy steppe
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Matter doesn't mandate that devices use the "standard" OTA update mechanism, so for some vendors the only way to update firmware is via the vendor app.

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Is your problem that updates aren't showing up in HA, or that updates are showing up in HA, but are failing when you try to do the update?

tiny carbon
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i'm not sure what firmware updates you would need for wiz bulbs anyways

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i'm fairly certain the one and only firmware update they ever recieved was the one to retrofit Matter functionality into the bulbs in the first place

strange reef
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short merlin
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Only a very limited amount of devices actually support OTA updates with Matter. At time of writing only Third Reality, Nanoleaf, Eve and Innovelli that I'm aware of

candid laurel
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I read that there is an issue, when you have Apple Thread Border Routers, your devices are paired to HA only and want to update them via HA OTA. But this is seemingly not your problem.

tiny carbon
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I've seen Matter OTA functionality from these other vendors:
Leedarson, Aqara, Kasa,

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But it's not required to go through the Matter OTA service for certification so don't expect everyone to be on board.

paper totem
short merlin
paper totem
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Two days now matter is dropping all devices randomly and ping is fine but won’t take an IP or function. Wiz and others direct Matter integration failures!!

short merlin
paper totem
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my wiz and other Matter devices are not responding. I have HA on Docker and Matter (Beta) on docker. After yesterday’s update nothing is behaving via matter integration.

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All matter commissioned devices are not responsive after update. Current state!!! Docker … HA- 2024.10.0 Matter 3.7.0

paper totem
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In the past few days several posts about matter devices dropping and won’t recommission. I assume my issue is the same. This was a sudden new behavior just as others have stated.

The rabbit hole of go read and try 100 things seemed futile for others as well. Things I was able to reconnect did in fact disconnect again.

Hopping there is a real answer and a real fix coming.

short merlin
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OK here's a real answer then. You are running an unsupported configuration (docker) and then run into issues. Something we warn about when we state that its not a supported configuration. The best/only thing to do here is setup a Home Assistant OS based install somewhere. Maybe as a VM, maybe on a spare pi or whatever. Then if you still run into issues with that setup, I'll gladly help you out trying to figure out what is wrong.

paper totem
# short merlin OK here's a real answer then. You are running an unsupported configuration (dock...

That’s finally a real answer but we both know people with the OS are having the same issue and it arrived at the same time.

I appreciate the help you do offer and understand that you don’t want to support Docker.

The right thing for me to do is to peel back to a HA and matter (beta) docker that worked.

Jumping over to HA OS when I know others have the same problem seems like a bad idea.
Or we just wait for an update that fixes something (whatever the real issue is) for all of us.

I haven’t seen a resolution for folks on HA OS. That’s okay… I get it. I was asking why it suddenly broke and verifying it wasn’t a me thing that magically changed that day.

short merlin
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There is no issue that I'm aware of so I still have no clue what you're talking about.
The only real/confirmed issue we have is devices going unavailable when multiple (non-OTBR) Border routers are involved. That one is under investigation. That your issue maybe looks a bit similar does not mean it is the same issue.

If you want support, start by following the documentation what should work and what not.
So flat network, be careful with enterprise class networking stuff like Unifi (make sure to set it up more like consumer grade network). Use Home Assistant OS as it has all the OS-level patches required for Matter (and Thread) to work correctly and then go from there. If you run into issues, start describing exactly what it is you tried, what failed etc.

Shouting, "we all have issues and you should patch it now" is not going to get you anywhere. Especially if there are no known big issues. It works fine for 10.000's of people.

paper totem
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I understand. I didn’t actually say what you put in quotes. I meant no disrespect.

This issue was sudden and looking at my updates the timing matches the matter server 6.6.0 when I updated. On 10/3 it was actually an HA update. There were two HA updates that week but were days before and after the issue/(matter update). I should have looked at this timing more closely.

Thanks for your advice.

short merlin
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OK, all good.
I think that is just a coincidence then. Like I said, the only way to troubleshoot this is by looking at it from a known working situation, which is not docker (as that brings way to many other variables into play).