#Question about Crowd Supply order

1 messages · Page 1 of 1 (latest)

shut fractal
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In February of this year I started to look into Home Assistant and went to buy a Yellow, and somehow I was directed to the Crowd Supply website. Looking at blog posts etc now I don't understand how that happened because it looks like by that time normal shops had already been opened, but when I placed the order it was called a "Pre-Order" so I didn't look into it further. I think I probably found an old post about the Yellow project which linked to the Crowd Supply page, but I feel like I remember going through the Home Assistant home page to find it. In any case, I placed the order and then after a little while forgot about it.

I checked on it again and now I see plainly visible at least 2 stores where I can buy it from, but my Crowd Supply order is still sitting in "Pre-Order", and I've confirmed I was charged back in February. I don't see a way to cancel the order on Crowd Supply so I'm not sure what happened or what to do.

fading remnant
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Contact the support of CrowdSupply, cancel the order and demand a refund.
Order at one of the other resellers stated on the HA homepage.

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CrowdSupply once was listed, but isn't anymore. There are plenty of complaints of not fulfilled orders from them.

shut fractal
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Alright, thanks.