Corporate laptop Unable to Connect Nabu URL | Home Assistant | Page 1

dusk talon Nov 28, 2023, 3:31 PM

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I'm not ruling out corporate firewall / header filtering BS yet

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when I am home and on OR off VPN, accessing HA via 192.168.XX.XX:8123 always works fine in the browser of the corporate Mac laptop

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but using the Nabu URL nearly always hits the Unable to Reconnect error whenever I refresh the page, and it goes into timeouts (small toast notification in the HA ui) often

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Corporate laptop Unable to Connect Nabu URL

manic harness Nov 28, 2023, 6:20 PM

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Is there a Sophos Security product on this laptop? I did see an issue with that recently

manic harness Nov 28, 2023, 7:16 PM

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Also have you tried a different browser on the Mac?

dusk talon Nov 29, 2023, 2:40 AM

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Just trying another browser now (Safari) -- its working (no retry messages yet after multiple page refreshes)

dusk talon Nov 29, 2023, 2:47 AM

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manic harness Is there a Sophos Security product on this laptop? I did see an issue with that ...

Nothing from Sophos that i can find. I do have Falcon/Crowdstrike, Zscaler, and Incapsula/Imperva

manic harness Nov 29, 2023, 2:47 AM

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So safari works and chrome(?) still doesn't? What about an incognito tab

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I've only seen someone else with Sophos had some update that started blocking. Don't know about the others

dusk talon Nov 29, 2023, 2:53 AM

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oh wow. chrome incognito let me login, but i am forever in retry mode on EVERY refresh. i was in for a moment just now but it went back to retry mode all by itself

manic harness Nov 29, 2023, 2:54 AM

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Maybe delete the refresh token for this device/browser in your ha user profile

dusk talon Nov 29, 2023, 2:54 AM

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ok

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bah, deleteing ALL the refresh tokens from my HA profile (AND deleting all data in Chrome for the nabu domain) did not work. same situation in chrome

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safari seems fine

#Corporate laptop Unable to Connect Nabu URL