Help with "Audio bug"

[lunar helm]

Before the last update, any time our server reached over ~44 players, the voice audio for players started to break. Random people could no longer hear other random people.
Now with the new update we run into this issue even at our previous safe 40 player count.

I can't find anything official about this issue. I have heard that this has and is still also affecting other communities, especially RP ones where very big groups of players tend to be together more often.

Is there way around this? Any known reason what causes this? Any plans to fix this?
We always wanted to have larger roleplay sessions but never could because of this, and now its getting even worse.
:(

[trail spade]

i have also observed this in a regular 40/40 server

i legit couldnt talk to my friend

[cobalt leaf]

The voice chat bug strikes again

[lunar helm]

If this is not our fault then, then NW needs to adress this
Big servers, especially roleplay, cant live like this

[trail spade]

i dont think its your fault

its just how the dog walks

[cobalt leaf]

Been a bug for a decent amount of time now

[hoary zenith]

yeah its 40 players now

🤯

[trail spade]

set limit to 30 players

no need for thank

[hoary zenith]

thats horrific

[trail spade]

okay true

so set to 39

as alway i give best solution

[wary tendon]

I wonder if bug is server side or client side…

[summer acorn]

thats client-side but works on server

nw is just doing nothing straight

[wary tendon]

The hell does that mean? Is server not sending correct audio or is SL client failing to player audio? You make it sound like the latter, but then why did you use the word “but”

[summer acorn]

i mean the problem is on-server, but for each client its unique. for example p1 can hear p2, but cant hear p3, and p3 hears both of them

this problem is very complicated

[wary tendon]

How did you verify this?

[crisp zephyr]

by witnessing it

[wary tendon]

No but how do you know it’s a server only problem

[crimson stirrup]

[deep urchin]

this isn't the correct place to post, and is not related to labapi, the best place would be a bugreport.

this is a pretty old issue though and happens randomly when over a high player limit, I've only had it happen when over 60 players though not 44

[lucid fulcrum]

I have this problem too on my server and its usually breaks with 25-35 players, not with 40+

[unkempt canopy]

!bugreport

damn

doesnt work

[atomic scaffold]

#bug-reporting

[mellow current]

I have also faced the problem in our roleplay server (and others too). ProjectMER and AMertools are common element. People cannot be heard if they are using voice chat while using teleports. Teleporting back fixes the deaf voice chat. While debugging, I found out problem is more complex, some people can be heard, some cannot hear others. **People with VC binded to mouse button seems to be immune to this glitch. **

Another observation:

• People who were "close" to you when you gained the class (e.g. spawned for scientist) will not be affected by your voice chat disruption when you teleport.

[crimson stirrup]

People cannot be heard if they are using voice chat while using teleports
could you clarify this? how far is the teleporter from its target location? does this apply to person A outside of the teleporter listening to person B who's going into the teleporter?

[mellow current]

Far away, teleports from LCZ and HCZ leads to custom rooms implemented nearby surface zone

People teleporting together, one by one. Using "q" VC button while teleporting = you cannot be heard by some people. Some still can hear you.

Those who can hear you were close when you spawned on map. - this is still under investigation, not 100% sure of that.

This is so complicated, it might be a good idea to reproduce it together @crimson stirrup

I can show you the problem live on our server if you have time.

[crimson stirrup]

i'd prefer if you could attach a video
i can see a voice chat bug report on gitlab, but it doesn't have much information

consider uploading the video as an attachment in a bug report

also, for this to be considered a base-game issue, it must be reproducible on a vanilla server

[mellow current]

I have confirmation from other game servers it could be global issue. We have different plugins exiled/labapi.

[crimson stirrup]

how many players does this start from if you know?

[mellow current]

I have experienced this glitch with 15 people on the server

15+

I would like to recommend debugging the tp command or "bring player" command

also, it might be connected to default voice chat button.

According to feedback from one of our community members, changing the VC button to a mouse button appears to resolve the issue.

[hoary zenith]

@lunar helm

[lunar helm]

Yes Nightmare i know

Ive seen so many people complain about this bug why do i need to be the one to make a bug report 😭

Site-12 has a single server atm which is modded
To give NW valid information about this bug we need to reproduce it on an unmodded server so they dont just push the issue on any of our modifications. But we dont have the time or players to do this kind of test.

If anyone else reads this and has such capabilities, please make reproduce it with a recording and log files and whatnot and then make a bug report #bug-reporting x.x

[unkempt canopy]

is this not already reported