technical-support

[mental loom]

Please read all messages below before opening a ticket. Opening a ticket for an issue listed below will result in you being told to read the channel and your ticket being closed.

[pure copper]

You can use this channel to contact the Technical Support Team.

Before you open a ticket:

• Take a look at our Technical Support Wiki, it contains a large repository of common issues and their solutions, ensure you can't find a solution there first.

  • If you'd like to help contribute to the wiki, take a look at our comment guidelines.

• Check the status of the game servers here, we're unable to assist with outage related issues.

• Ensure you aren't looking for:

  • Global ban Appeals - You can appeal Global and ASN Bans, as well as Spoofer Detections here.
  • Help with issues related to this Discord - Visit https://discord.com/channels/330432627649544202/943278056800419891
  • Server list Requests (Verification/Reporting/Geolocation) - Contact the Safety & Compliance team.
  • Official Wiki Issues
  • Community Server Ban Appeals
  • Non-game related tech issues