hi 👋 I just purchased a macropad | adafruit | Page 1

blissful mica Feb 6, 2022, 5:42 PM

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sorry if this is not the right channel

willow rain Feb 6, 2022, 5:44 PM

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relaying @cinder dragon's message from the main channel, which I second:

if you hold down the rotary encoder and plug it in, and then let of the rotary encoder, does an RPI-RP2 drive appear?

blissful mica Feb 6, 2022, 5:49 PM

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no change :/

cinder dragon Feb 6, 2022, 5:49 PM

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@blissful mica do these cables work with other devices?

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Does the USB jack seem loose or anything like that?

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are you plugging into a hub or directly into the Mac?

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Do you have another computer to try?

blissful mica Feb 6, 2022, 5:51 PM

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using the same cable right now to connect my DJI drone to my mac, and i am able to browse the media folder on the drone via Finder

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so the cable is definitely data capable

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no other computers in this house though

cinder dragon Feb 6, 2022, 5:52 PM

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and it's a USB-C cable?

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as opposed to micro-B?

blissful mica Feb 6, 2022, 5:53 PM

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yep its a usb-c to usb-a, then connected to the apple usb-c dongle

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ive also tried straight usb-c to usb-c

cinder dragon Feb 6, 2022, 5:54 PM

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ok, could you open an issue in the forums https://forums.adafruit.com. We do replacements through there. Redescribe what you said, and take clear pictures of the front and back if you can. Sounds like it needs to be replaced, but we just want to check a few more things.

blissful mica Feb 6, 2022, 5:55 PM

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hold on! i just got the drive to appear 🙂

cinder dragon Feb 6, 2022, 5:55 PM

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I am about to be offline for a couple of hours.

blissful mica Feb 6, 2022, 5:55 PM

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nothing on display screen, but holding the rotary down and plugging in this cable did the trick

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ill follow the guide for the next steps

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thanks for the assist

cinder dragon Feb 6, 2022, 5:55 PM

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or you can hold the rotary down and press the reset button

#hi 👋 I just purchased a macropad