[Closed] server crash with no errors | PebbleHost | Page 1

true geyser Jun 28, 2023, 9:10 AM

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Our server has been crashing multiple times a day with no clear reason as to why, there are no errors or anything, just as if it was given a stop command by pebble loader without properly saving

Modded Fabric server

fleet holly Jun 28, 2023, 9:57 AM

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true geyser Our server has been crashing multiple times a day with no clear reason as to why...

Maybe it’s running out of memory

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Can you send the entire console?

true geyser Jun 28, 2023, 10:03 AM

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It's not running out of memory, the last 2 times this happened, there were at most only 2 people on with it being a 7gb server, there wasn't any lag or anything, it just died out of nowhere and that's the only thing it ever says, I can send more when it happens again but the log isn't there anymore due to refreshing the page

fleet holly Jun 28, 2023, 10:05 AM

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true geyser It's not running out of memory, the last 2 times this happened, there were at mo...

You can always get the log from the logs folder

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But out of memory’s are wierd crashes yes. They are just boom dead

true geyser Jun 28, 2023, 10:05 AM

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They don't contain pebble loader info

fleet holly Jun 28, 2023, 10:06 AM

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Those info are useless anyway

true geyser Jun 28, 2023, 10:06 AM

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Ik but that's the only thing it does, other than that users are kicked for server stopping I'm pretty sure, one sec I'll look

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Most recent log entries for the crash

[01:56:33] [Server thread/INFO]: [@: Summoned new Stone]
[02:01:33] [Server thread/INFO]: [@: Summoned new Stone]
[02:02:55] [Server thread/WARN]: 1Terro moved too quickly! 1.0022728016532483,-2.3497820125876387,17.485614193168658

fleet holly Jun 28, 2023, 10:09 AM

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You could look at the resource usage too to see if the ram was getting nigh

true geyser Jun 28, 2023, 10:09 AM

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After that point it just dies and doesn't write

fleet holly Jun 28, 2023, 10:09 AM

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Could you check if you got a crash report?

true geyser Jun 28, 2023, 10:09 AM

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No crash reports, already been looking, hence the title

fleet holly Jun 28, 2023, 10:10 AM

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The only explain of those errors are out of memory errors so take a look at your resources usage in the tools tab

true geyser Jun 28, 2023, 10:11 AM

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Sure, memory probably going to be maxed, but that's allocated

quaint flumeBOT Jun 28, 2023, 10:11 AM

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@true geyser, you just advanced to level 1 !

true geyser Jun 28, 2023, 10:11 AM

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Memory shouldn't be a issue though, currently it's heavily reduced from what it was before

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Here you can see it kicks for server shutting down

fleet holly Jun 28, 2023, 10:47 AM

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true geyser

You said this was a 8gb machine?

true geyser Jun 28, 2023, 10:47 AM

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7

fleet holly Jun 28, 2023, 10:47 AM

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Well it’s spiking right before the crash to 8,5gb most likely it’s killing the server

fleet holly Jun 28, 2023, 10:47 AM

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true geyser 7

Does those plans even exist?

true geyser Jun 28, 2023, 10:47 AM

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Don't know why it's showing like that, on panel it shows less

fleet holly Jun 28, 2023, 10:47 AM

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I thought it was 6 then 8

true geyser Jun 28, 2023, 10:47 AM

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Upgraded plan by 1gb

fleet holly Jun 28, 2023, 10:48 AM

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true geyser Don't know why it's showing like that, on panel it shows less

This is what the panel sends

true geyser Jun 28, 2023, 10:49 AM

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It has spiked to similar levels before but didn't crash out like this

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Resource usage looks like it's off somehow

fleet holly Jun 28, 2023, 10:53 AM

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true geyser Resource usage looks like it's off somehow

This is not the moment now this is the moment in hours

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your resource usage is showing about 9 hours now

true geyser Jun 28, 2023, 10:54 AM

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fleet holly Jun 28, 2023, 10:55 AM

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Hmm that is wierd

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try opening a ticket about it

true geyser Jun 28, 2023, 10:56 AM

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Not on billing so this is the only way I can ask for help for now

fleet holly Jun 28, 2023, 10:58 AM

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Well upload the console log to mcpaste when it just crashed and send a screenshot of the ram and cpu usage

true geyser Jun 28, 2023, 10:58 AM

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Sure

true geyser Jun 28, 2023, 11:44 AM

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Forced a crash and it crashed in the same way

Appears something is attempting to load forge stuff

28.06 11:36:58 [Server] Server thread/[INFO] [@: Summoned new Stone]
28.06 11:38:02 [Server] Worker-Main-204/[WARN] Ignoring unknown attribute 'forge:entity_gravity'
28.06 11:38:02 [Server] Worker-Main-206/[WARN] Ignoring unknown attribute 'forge:entity_gravity'
28.06 11:38:37 [PebbleHost Loader] Server Stopped
28.06 11:38:37 [PebbleHost Loader] PebbleHost Server Loader Stopping...
28.06 11:38:37 [PebbleHost Loader] Server loader version: v3.0.5 (using configuration version v1.3.8)
28.06 11:38:37 [PebbleHost Loader] PebbleHost Server Loader Stopped.
28.06 11:38:37 [PebbleHost] Server shut down (running)
28.06 11:38:37 [PebbleHost] Server stopped
28.06 11:38:37 [Disconnect] User hellbegins has disconnected, reason: Server shutting down
28.06 11:39:48 [PebbleHost] Received start command
28.06 11:39:48 [PebbleHost] Starting server!
28.06 11:39:51 [Server] Startuo[key]
28.06 11:39:53 [PebbleHost Loader] -----------------------------------
28.06 11:39:53 [PebbleHost Loader] PebbleHost Server Loader Starting...
28.06 11:39:53 [PebbleHost Loader] The following settings have been detected: RAM: -Xmx7168M, JAR: fabric-server-mc.1.19.3-loader.0.14.21-launcher.0.11.2.jar, SERVERID: ######, SIZE: 18
28.06 11:39:53 [PebbleHost Loader] Testing server configuration...
28.06 11:39:54 [PebbleHost Loader] Server loader version: v3.0.5 (using configuration version v1.3.8)
28.06 11:39:54 [PebbleHost Loader] Jar passed checksum check
28.06 11:39:54 [PebbleHost Loader] Server passed file check
28.06 11:39:54 [PebbleHost Loader] Configuring your servers settings...
28.06 11:39:54 [PebbleHost Loader] Server passed all checks, Booting...
28.06 11:39:54 [PebbleHost Loader] -----------------------------------

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There's nothing I can find that would be loading forge entities

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Memory at crash:

fleet holly Jun 28, 2023, 12:05 PM

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true geyser Memory at crash:

Looks like your server is indeed spiking up to memory out of nowhere and then crashing

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What was you doing while the server crashed?

true geyser Jun 28, 2023, 12:09 PM

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It was myself flying extremely fast, it isn't the memory though, the memory peaked and stayed at a level, then only crashed when the forge entities were loaded

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The server used to run stable on 5gb of ram so it can't be memory I don't think

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Usually anyway it's all allocated with about 70% actually in use

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It can hold that memory usage for sure as I've seen it be maxed for weeks without moving down

fleet holly Jun 28, 2023, 12:11 PM

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true geyser It was myself flying extremely fast, it isn't the memory though, the memory peak...

Hmm i have no idea why its trying to load forge

true geyser Jun 28, 2023, 12:12 PM

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I've checked configs and mods installed, all mods are for fabric if not at least compatible with fabric, and no entities should be loaded for forge I can't figure out why it's even trying either

fleet holly Jun 28, 2023, 12:12 PM

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I dont know either

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It sounds so wierd

true geyser Jun 28, 2023, 12:14 PM

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It is because there is no crash log or anything, just something happens and 1 second later server is just dead without warning, doesn't close anything properly as can be seen on the discord bot that doesn't even get the signal that the server was stopped

Screenshot_2023-06-28-13-13-43-64_572064f74bd5f9fa804b05334aa4f912.jpg

fleet holly Jun 28, 2023, 12:15 PM

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You could ask staff maybe they can see something on the container going wrong

true geyser Jun 28, 2023, 12:15 PM

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Tried lol, they keep sending me to do /ticket but I'm not on billing

fleet holly Jun 28, 2023, 12:17 PM

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Are you not the owner of the server?

true geyser Jun 28, 2023, 12:17 PM

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Admin but not owner, @hard knot would be the owner

quaint flumeBOT Jun 28, 2023, 12:17 PM

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@true geyser, you just advanced to level 3 !

fleet holly Jun 28, 2023, 12:18 PM

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true geyser Admin but not owner, <@473334824254439424> would be the owner

You could ask him to add you as /subuser

true geyser Jun 28, 2023, 12:18 PM

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I should already be a subuser since I have console access right?

fleet holly Jun 28, 2023, 12:18 PM

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Subuser on discord so you can do /ticket

true geyser Jun 28, 2023, 12:19 PM

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Ah right well they're not even awake, different time zones rip

fleet holly Jun 28, 2023, 12:19 PM

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Then wait a bit

drifting sinewBOT Jun 28, 2023, 12:55 PM

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@true geyser is now allowed to open tickets on your behalf

true geyser Jun 28, 2023, 4:08 PM

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Update on this, tried recreating it locally, server does show forge stuff but it doesn't ever crash, even with only 4gb of ram

fleet holly Jun 28, 2023, 4:09 PM

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true geyser Update on this, tried recreating it locally, server does show forge stuff but it...

Then something might go wrong in the docker

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Please open a ticket using /ticket

true geyser Jun 28, 2023, 4:28 PM

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Idk if it's even going to let me link another account without unlinking the owner

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Looks like I can only use the site

fleet holly Jun 28, 2023, 4:56 PM

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true geyser Idk if it's even going to let me link another account without unlinking the owne...

You just got added as a sub user

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So just run /ticket now

fleet holly Jun 28, 2023, 4:56 PM

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drifting sinew <@711470115207512064> is now allowed to open tickets on your behalf

Here

true geyser Jun 28, 2023, 5:05 PM

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This issue should be resolved anyway now with a heap size change from staff

Screenshot_2023-06-28-18-04-38-18_572064f74bd5f9fa804b05334aa4f912.jpg

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[Closed] server crash with no errors

#[Closed] server crash with no errors