and i am on the original email and everything
#is there something wrong with jagex automatic email?
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red crest
When does it say your account is locked? When you're logging into the launcher or when you're logging into the game?
red crest
Erm, how are you logging into the game? Steam, mobile, just runelite?
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runelite man
and then tried online
like the website
tried to recover both ways
never get an email
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I'm a bit confused because you said it's a new account, but if you're using RuneLite without the Jagex launcher then you have a legacy account, and it hasn't been possible to create new legacy accounts for a few years now
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like the email i log in with, im sitting in that emails mail and nothing comes through
yea i had it from ages ago
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In any case, if you're not receiving the password reset email you'll need to click "contact Jagex support" (after it says "An email has been sent") and fill out the full recovery form, there's no other way to get it unlocked
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but never played it
but i turned it into a hardcore and then stopped playing
for a while
i was going to add it to my launcher
yea i have filled that out
but like am i ment to get an email straight away
or does it take a few days
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If you don't get a "recovery denied" response immediately then the information you entered on the form was accurate enough to get past the automated checks, and it may take a day or two for it to be manually reviewed 👍