#account been hacked
Hi there sorry to keep bothering you about my case but I can’t really understand why they closed the case down. I recived an email from Jagex support saying your login details been changed I tried to contact you guys on the live chat but without any luck. Just please give me a second chance to send you my proofs to you so u will be able to see more details about the case like i am holding the bank card which i paid the membership, you can check my ip address where i been logged in in the last few years also you can see i was always playing on the same mobile phone also I can provide you my old passwords, date of the account created basically anything u need plus i are able to see since they changed my login email address they changed the character name straight away and they start playing with my account like its belong to them.. I spent more than 5 years of grinding this account i don’t really wanna let it go i am so disappointed.
Please direct message me so i can send you the details.
Thank you
King Regards.
#Can’t access account.
fast iron
junior hare
Hey, this section is run by players so we're not able to see whatever contact you've already had with Jagex support.
Did support deny your account recovery?
fast iron
No they didn’t but even before i could show them all the details they closed the case i think.. but they can clearly check where the account was logged in for the last few years with what device and since they changed my login email details they start playing other side of the world and they changed the character name straight away so is obvious.. i just wanted to send some of my proofs so they can check it’s belong to me.
junior hare
Alright you'll want to submit an account recovery here https://support.runescape.com/hc/en-gb/requests/new?ticket_form_id=360000062689
fast iron
I just did now and this time i was able to attach some pictures and bank card details so would be easier for them to make a new decision. Hopefully.
junior hare
Good luck!
fast iron
There is any other way to contact the right team/person?
junior hare
I'm afraid not, sorry. It's just the tickets and live chat (which I think you already tried?)
fast iron
Yes and i got this answer without letting me showing them my evidences…