I already posted here with my first appeal so I understand there is not much you can do for me but this is just ridiculous. First ban appeal got denied after 2 weeks being open with an automated response, no real reason or evidence for my ban. 2nd appeal exact same automated response, no answers to my questions, no proof of any rule breaking or anything. How can a game company this big have such terrible customer service? I see so many people with similar problems and because of this false ban they've killed my enjoyment I've had for 20+ years with this game. Why can't we talk to a real person from jagex and work through issues rather than it being one sided and not actually getting any support? Can this be raised to the mods? What can I do to get a real response.. is there a place to lay complaints? How can they treat their loyal customers so terribly. Do better Jagex. I honestly hope no one else has to deal with them. Why can we only get support from you guys, why is it only YouTubers and streamers get real support from Jagex? I know many of you understand my frustration. I'd love to keep playing and being a customer but they're making it really hard to want to keep playing and giving them money. I feel extremely used.
#Does customer support actually exist?
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dim zephyr
Hi - I'm sorry that you're frustrated. Yes, customer support exists. The tickets are backed up right now - but it will go back to normal.
However I'm afraid if both of your appeals have been used and denied then there's not anything additional that can be done, I'm afraid. 😕
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If customer support really existed then I would be able to talk to someone about this issue. They've now more or less said "we believe you did this, so here your punishment, and you don't get a say in it so tough shit and now we won't reply if you try contact us"
Really appreciate that you guys are here and talk to us! You should be Jagex support, not them
But sadly I think if that's it and I can't do anything, then RuneScape over for me. Thanks Jagex
Wasted 1000s of hours and dollars to get shit on by the company your supporting for just playing their game. Outrageous
quick flower
unfortunately there is nothing further we can offer you in terms of support :/
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Yeah I appreciate your replies and understand you can't do anything, I guess I'm just venting because I'm super angry, disappointed, just feeling super down. If I'd actually done something wrong then I'd take it on the chin and move on but I've been done wrong, I feel cheated by Jagex. This game has been with me my whole life, I've never broken the rules and I report rule breaking accounts almost every day I'm on. Just feels real shit. Jagex have really done me dirty and I'm not ready to quit the game but they're forcing me to, it's just super upsetting. I don't have the time to put into another account so that's it for me. Feels like I've just split with a life partner
I hope in future Jagex consider how false bans effect the mental health of their long time customers. And how falsly banning long time customers have a huge negative effect on their business. They'll just create more cheaters by banning real players, what's the point playing legit if they'll ban you for it? Either way I've said everything on my mind. Delete the post or leave it up for others to see, at this point I'm done.
rain zodiac