Please reveiw this ticket! I've been attempting to get in contact with someone for the last 48 hours and have had 0 response
##5892922
wanton yarrow
Please do not tag the jmods
obsidian venture
Are you willing to help regarding the situation?
If not i will do what I have to to get in contact with someone from the support team,.
wanton yarrow
This section is player run which is listed in the server rules, and wait time for tickets currently are 7-10 days
obsidian venture
How do i get ahold of a real jmod.
They need to be informed that the AI chatbot asking for the correct date of payment is bugged and will not let me further advance a request for this to be looked at.
wanton yarrow
You have already put in the ticket, and the response time depends on the amount of tickets in the queue... There are no support jmods participating in this section so you will have to wait for a response on your ticket
But at the moment you should get a response within 7-10 days as from what we have seen recently
obsidian venture
There needs to be a way to get in contact sooner.
That is absolutely ridiculous. I've been playing since 07 and they've always had this problem
How do you have a 30 year old game that DOESNT HAVE CUSTOMER SUPPORT
wanton yarrow
There are player support updates planned, the next blog post will be around Sep 15 which may include more details on whether Jagex will release live chat soon
obsidian venture
they need a phone number to be able to talk to a legitimate person, because the AI chatbox is stuck and wont let me progress forwards
this is involving real life money and a dispute that has already happened on my carriers end, why has it not been updated on Jagex's end
literally all jagex needs to do is acknowledge that the dispute has taken place.
wanton yarrow
I think only the support jmods will be able to answer that, in the meantime just wait, this section is player run and we can guide you to the right tickets and stuff but in the end it'll have to be the support jmods handling it - You might see the jmods in the server but they may not be part of that section
obsidian venture
how do i contact the support jmods then because they have to be here, or on twitter. cause thats the only way to get ahold of anyone
I need to talk to a real person.
explain to me how else the format can be put for the date of transaction
2025 (the year) - 08 (the month) - 30 (the day) in the exact format its asking for
wanton yarrow
The official method is to use the ticketing system - I have deleted your picture containing your email address... I understand you're looking to solve this quickly but the support jmods will help you with this
obsidian venture
where are the support jmods
wanton yarrow
They provide support through the ticketing system, they don't have other public emails/phone numbers to contact on demand
obsidian venture
That is actually insane.
How are they not sued for the inability to properly conduct business.
wanton yarrow
So yeah, I get that this is very frustrating but I have seen situations like this before and in the end you still need a jmod to help you with it
obsidian venture
It seems like they don't really care too much.
considering the AI chat is all they give you for a "real person" which doesn't properly work.
wanton yarrow
The AI chat bot is a work in progress so there might be teething issues - but I want to confirm that you indeed filed a ticket through the bot
Scaper
Scaper says:
Thanks. I’ll just grab a few quick details from you, then I’ll hand this over to a team member to take a look. They’ll review and get back to you by email.
Did you fill up everything from that?
If you also got an email confirmation with that ticket number then I think you have done everything correctly and all you need to do is wait, I was also able to type in the date format by just using 2025-08-30
Sorry we can't help you more here but all the best
obsidian venture
yeah the date format did not work, just kept asking me no matter how i'd put it in, jagex support replied on twitter and told me to make a ticket, this was a reply to the original post including the ticket number..
Bot is definitely messed up, theres like 6 more screenshots i could take of this but it'd be repetitive, if you could relay to the team that the ai bot is not working that'd be great
yeah i'd say its not working correctly
viscid bone
try with 8 instead of 08 perhaps? not sure if that will do anything.
wanton yarrow
I got a different message when I was doing it while not logged in -> Unknown charge > Yes > Yes > Email > Date > Full Name > Charge amount