it happened twice
#Been charged two times for recurring membership, even after i tried to cancel.
tropic abyss
to me it seems like theyre trying to make it difficult for u to cancel ur membership etc
not saying its complicated, just saying it couldve been even more obvious and easier
silk cairn
You can refer to their article here about double charges: https://support.runescape.com/hc/en-gb/articles/360000771277-Double-charged
You can submit a ticket here: https://support.runescape.com/hc/en-gb/requests/new?ticket_form_id=360000028557
and finally, here's the page on cancelling subscriptions: https://support.runescape.com/hc/en-gb/articles/206853909-Cancellations. If you've done your part and did the cancellation, but charges are still coming in, Player Support will be the only ones who can help
And yeah, cancelling the subscription always have more hurdles than buying. This applies to most games I know... it's not a practice I agree with.
tropic abyss
i think especially when i am literally trying to cancel the sub, and i check each of my account , and i have no option cancel it ? its ridiculous
just getting the message "If youre trying to check a promotion or cancel ur sub, dw, we wont charge u before its near the end of ur subscription" thats what i read. so i thought it was fixed
i thought it was fixed not becuase of that message, but because i had no option anywhere to cancel it
but thanks ill check the links out
it shouldnt be an issue with a world wide game like runescape is
silk cairn
Yeah I get the frustration. If we get enough feeedback like this to Jagex maybe something would change, but I doubt it tbh
tropic abyss
i doubt it too