Whenever I attempt to verify my account I get this error message. I feel alone because I see no one else talking about it. Can someone help me please?
#Error code 20102
scarlet plaza
Never mind. I found this page online with a "Comprehensive explanation" for what the error code may mean, but it could mean DOZENS of issues. It is an extremely general error code that I may never know my issue...
buoyant wraith
You should contact admin support to figure out what’s the cause of it
scarlet plaza
Thank you @buoyant wraith For trying to help.
buoyant wraith
It’s the first I’m hearing it and they might know to do
Yeah sorry, I tried searching for solutions, i couldn’t find it :(
scarlet plaza
Yeah I found this website. I cannot send because link but it is maplestoryclassicworld Dot com/news/updates/troubleshooting-login-error-20102
scarlet plaza
Screw it. I am being spun around in circles verifying connecting verifying verifying just for them to tell me to "Navigate to the Reactivate page! =D" This is completely in comprehensible and tedious. I quit. I even tried making a new account. on a completely new browser with no adblockers. Forget it. and goodbye.
opaque totem
What are you trying to verify? The link you shared is for MS Classic which doesn't exist yet.
Based on our understanding of what's been trickled out to the gen pop so far, it's looking like Classic will be a sever in the GMS client.
Have you tried the actual MapleStory website and not the classic world site?
Have you reached out to Nexon support?
opaque totem
Is this a new account or are you trying to access an older account?
scarlet plaza
I've tried both to no avail. Both gave me the 20102 error code
opaque totem
That's very strange - I've only seen this flag for people trying to access older accounts (like I ran into this trying to recover my OG account a couple years ago)
Did you play any other Maple games like M or Idle?
Are you perhaps playing from a place with a regional block? Are you using any sort of VPN? Have you tried to renew your IP address?
scarlet plaza
Yeah. I can play maple just fine.
I have tried using a vpn.
I tried logging in from Canada, USA, Mexico
opaque totem
What is the domain of the email you're using?
Can you try to switch it to a Gmail address if you have access to that option?
Like make a brand new e-mail
Link that to your Nexon acct, verify, then your can try to switch back.
scarlet plaza
Gmail.
opaque totem
wtf.
scarlet plaza
Yes.
opaque totem
Do you have 2FA set up?
scarlet plaza
Yes.
It asked me to give the number displayed
I hit it correctly and WHILE TRYING TO LOG IN
It told me
"Ohh! that account is already being used."
I am not trying to make an account..
How would I have a 2factor....................
opaque totem
Yeah. I can play maple just fine.
So you're able to log in but you can't verify/authenticate your account with Nexon?
This is very strange and I'm sure super frustrating for ya'
opaque totem
To the game, or the site? Or both?
opaque totem
Okay! If you haven't already - submit a ticket on the Nexon support site from a new account.
Gather up any info you may need to verify that you're the owner of the account you're trying to access.
They'll ask you for info like previous emails associated, character names, if you've ever purchased NX and with what means, might ask you to list some old buddies etc.
I think your only shot is navigating support from a fresh account- the error you're getting seems to be an account protective error and you might be getting it because you've tried accessing the game from many different countries
opaque totem
Ask to escalate to a senior GM that specializes in account recovery if you haven't already been pushed forward
It's like pulling teeth with them - you need to be very specific
scarlet plaza
They said, "We are sorry you were having issues with trying to log into your nexon account! We have reset all of your credentials. Simply follow the instructions on your email, and have a great day!"
TICKET CLOSED
Error still exists.
scarlet plaza
It's like pulling teeth with them - you need to be very specific
This should not be a thing. An error code should give you exact details of an issue. This is absolutely unacceptable. Thank you so very much for trying to assist me.
opaque totem
That's brutal my friend.
If it's worth it to you, you can reopen the ticket and ask for the escalation citing the error remains - but that's just tiring. It is unacceptable and it's embarrassing frankly.
Curious if you're using launcher or steam and if you've got any other credentials linked to your Nexon account (Google/FB/Apple) you could use as another venue of confirmation of account ownership
Of course that still involves dealing with Nexon's (lack of) support team
scarlet plaza
That's brutal my friend.
If it's worth it to you, you can reopen the ticket an...
Yeah.
I am old.
I played beta when it came out and had lvl 38 magician.
opaque totem
I also played beta and was a mage lol
scarlet plaza
I remember when the cash shop finally come out of "Construction."
opaque totem
I'm still an I/L main today!
scarlet plaza
Same.
scarlet plaza
Ha.. Well Lets just say I was really really really looking forward to this.
opaque totem
You'll figure it out!! Take a break from it for a couple days if you need. It's upsetting to literally want* to play their game and have them be so unhelpful.
scarlet plaza
I tried playing "Provate Sorvers"
Maple royals was pretty decent.
Nothing really felt real. But this was it.
Now.. it isn't.
Sad man.
You can't say Preevate Sorvers for some reason.
Maybe I can phonetically say it? Pryvet Servers.
scarlet plaza
opaque totem
LOL yeah you can't say that bc they're against ToS
scarlet plaza
Ah.
opaque totem
