I got an email earlier today from Maple asking me to confirm my IGN. On my badge it showed my character but in the form of GA. I have a receipt of paying for platinum and showing that it is upgraded, yet it displays GA. Can someone help me find where to get assistance?
#MapleCon: Upgraded from GA to platinum day of order, not represented on latest email
brave hearth
brave hearth
@blissful sky
blissful sky
@tight yoke
tight yoke
I'll DM you for further information @brave hearth !
brave hearth
@blissful sky hi calahan, i was told that i'd get an email yesterday but haven't received anything. should i just submit the form saying that the IGN is correct and expect the badge to be correct when I receive it?
blissful sky
when you say you were told you'll receive an email, do you mean an additional email on top of what you've already received?
brave hearth
yea
err
Tako said that i'll receive an email as per the announcement
altohugh i've already received it
blissful sky
how many tickets did you purchase?
blissful sky
oh
got it.
Give me one sec
Hey Joseph
So Tako is correct, we will be sending out an additional email.
Once you receive it, check if the image is correctly displayed, and let me know if anything is off 🙏
brave hearth
sounds good thank you!
tight yoke
Additional e-mails have been sent so please let me know if anything changes!
narrow glen
I have also posted a Maple Con help question. Any swift assistance is immensely appreciated, as time is running out and I have yet to receive any emails at all. I only received my tixr order confirmation email.
narrow glen
Following up..thanks