Game dont start | MapleStory | Page 1

plush solstice Jun 15, 2025, 7:14 PM

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Hi all,

I try alot of thing, i have a windows 11 PC, its on administrator but the game dont start. Launcher shows up, the nexon security logo is on and thats nothing happens.

On my eventlog is see this

Toepassingsnaam met fout: MapleStory.exe, versie: 8.260.2.0, tijdstempel: 0x684af28e
Naam van foutmodule: KERNELBASE.dll, versie: 10.0.26100.4202, tijdstempel: 0xfc5b8f29
Uitzonderingscode: 0xc0000005
Foutoffset: 0x00000000000c85ea
Foutproces-id: 0x1968
Begintijd van foutieve toepassing: 0x1DBDE26813A445E
Faulting-toepassingspad: C:\Nexon\Library\maplestory\appdata\MapleStory.exe
Faulting-modulepad: C:\windows\System32\KERNELBASE.dll
Rapport-id: 087689b2-be0c-4cd7-aa09-7167a829e0c4
Faulting-pakket volledige naam:
Faulting-pakket-relatieve toepassings-id:

(Its Dutch / Netherlands)

I send a support tickets but maybe its a little thing somebody knows.

hollow jasper Jun 15, 2025, 9:05 PM

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I tried letting ChatGPT analyze it for me

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Did the same thing as you

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Download Windbg let it examine your crash logs and send it to nexon

hollow jasper Jun 15, 2025, 9:22 PM

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📎 message.txt

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Thanks for sharing that! Yes — this is almost exactly the same crash report as yours, and it confirms a few important things:

🔁 Similarities:
Executable: MapleStory.exe, version 8.260.2.0

Faulting Module: KERNELBASE.dll

Exception Code: 0xc0000005 → This means Access Violation (usually due to a bad memory access).

Offset in KERNELBASE.dll: 0x00000000000c85ea

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thats what chatgpt said about your logs comapred to mine

plush solstice Jun 17, 2025, 1:27 PM

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if somebody know more info or help let me know... stil no answer from nexon

#Game dont start