#Need for Improved Communication with Jagex Moderators

5 messages · Page 1 of 1 (latest)

hearty jewel
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I am writing to express my concern about the current communication options available for players to contact Jagex Moderators (JMods). While I understand and appreciate the efforts Jagex has made to provide options for player support, I find it problematic that Twitter seems to be the primary method to reach a JMod for cases that fall outside the standard support categories (perm ban with no appeal).

As it stands, the official RuneScape website and the Discord server do offer some avenues for support, but these are limited to predefined categories. If a player’s issue does not fit neatly into these categories, their support request cannot proceed. This restriction can be frustrating and leaves players without a clear path to resolve their unique concerns.

I strongly believe that Jagex should consider implementing a more comprehensive support system that allows for direct communication with JMods through official channels. This could be achieved by expanding the options available on the official website or integrating a more flexible support ticket system on the Discord server.

A more robust support system would not only improve player satisfaction but also demonstrate Jagex’s commitment to addressing all player issues, regardless of their nature.

Thank you for taking the time to consider this feedback. I look forward to seeing continued improvements in the player support experience.

Best regards,
Crovaa

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Need for Improved Communication with Jagex Moderators

feral stratus
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R.i.p. official RuneScape Forums 🪦

fast mantle
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It is the job of the community managers to aggregate and direct feedback to the appropriate jmods, everybody working at jagex that isn't a community manager has no obligation to engage with players, it is simply not their job, nor do i think any sort of official channels should be established to circumvent the community managers

if there's an issue that's bothering you in particular, you can report it in-game or in #bug-reports-forms
if it isn't a bug, making a game suggestion or a reddit post is your best bet

you can also head to #1094623896218648577 to share ways you think the discord could be improved

issues related to your account (as per your perm ban example) should never be raised to individual jmods, such queries are better suited for places like #account-help

i think there is a general community sentiment that actual, official, player support needs an improvement, i think that's be great too, but reaching out to totally unrelated jagex staff is not that

jagged marsh
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Feedback on bug reports would be nice, as far as I can tell, there is no definitive proof that the in-game bug report system works.