[Europe Official Servers] - Connectivity/Network Issues

[obsidian jasper]

Hello!

1. There are currently no official servers (see images attached) available as of this writing.

EU Region [Denmark] - My connection is stable. Nobody else playing on my network.
Started lagging around 13:40, and now it's having trouble connecting at all.

2. Myself and a few others has discussed some recent problems with connectivity
   issues happening a lot, and after witnessing it going on and off since January,
   I think it's important to send in a ticket and maybe address it, as it's not just
   happening to me. While the lag happens, the chat still works, and from that it's
   easy to tell it's a general issue. Else, just read up on #game-bugs

It's been happening to the official servers (see images). Sometimes it's quick, sometimes it's long, and sometimes it crashes the server completely.
It also happens on (some) of the Official Community Servers, but I'm assuming those are hosted elsewhere?

I'm collecting some video material to showcase what's happening when it's lagging.
Date & time is in YT video title.
https://www.youtube.com/watch?v=4S_iQnwP6Bg
https://www.youtube.com/watch?v=jh6lbK5HBFY

Noted, I'll send a PM:

• If you believe that it is indeed caused by the server side issues, please direct message @steady aurora ,
  select "Connectivity/Network Issues" category and follow further instructions.
• Please Note: Filing a report will require us to ask for your IP Address in order to identify traffic to our servers to help resolve any issues.
  Due to Canada (game's hosting provider country of origin) sanctions, if you are in following countries - please do not make a ticket as currently we're unable to help you

I really hope to see some more people join in on this, because I'm surprised not to read
more about it. Or at least I hope to get some clarification on it if it's some structural changes within.

[strange ruin]

To help others find answers, you can mark your question as solved via Right click solution message -> Apps -> ✅ Mark Solution

[midnight pine]

I need help, who to contact?

If you have any problem that related to the BattleBit (includes Discord, BBR Steam Forums), please:

• Direct Message @steady aurora.
• Select the correct category.
• Describe your issue.
• Be patient while waiting for answer.

If you can't DM ModMail, please open your DMs as on the image below.⠀

[weak geyser]

The support channel should be visible to all discord members by default imo
it is

[obsidian jasper]

It wasn't to me, but maybe i didnt check it when I joined the server

i had to enable it again a while back

[weak geyser]

if it wouldn't be visible to everyone, it would have a tiny lock to it's icon

it doesn't have one = visible to everyone

[obsidian jasper]

very well, glad that parts sorted then 👍 (removed it from thread)

@weak geyser and sorry, i see it was on my end about contacting the bot. Removed that as well

[weak geyser]

while you waiting for us to answer, you might want to try warp, its purpose is to stabilize your connection

[obsidian jasper]

Yeah I saw that in another thread, I'll give that a go as well 👍

What does that do really? The description is really vague.
Now i have: Your connection is not private. You want that? (Yes/No)

well.. yes? but why? 🤔😅

[weak geyser]

it acts like vpn, cloudflare presents warp as a solution for privacy but it also improves your routing using their nodes therefore stabilizes your connection

[obsidian jasper]

oooh interesting! well, I'll share more if I see any difference

Euro seems up and stable right now, don't know what server I'm playing on though - just a note

[weak geyser]

you can press enter and server name would be at the top

[obsidian jasper]

oooh, server name is on map/enter menu, i knew ive seen it somewhere before! 😂

was going crazy! alright good to know, ty again! 😄

[obsidian jasper]

And just for the sake of the topic, i can see it's a general issue when scrolling around #game-bugs

I would once again like to put some weight on that it has been going on for months now 😅 Only thing i would like, is if there could be some sort of general announcement acknowledging that there is an issue or something more concrete. Is it the general internal structural changes or something else?

[weak geyser]

half of your screenshots is ISP/unrelated to connectivity problems

[obsidian jasper]

fair, if you can tell the difference for most of these then thats fine, but it kinda seems like the outcome affect the same stuff all around. Like that revive black screen stuff.

[weak geyser]

it is a quite old bug, shame on us but it's not going to be fixed until upcoming update

[obsidian jasper]

fair, so its a known issue, thats at least good to hear.. I do hope its fix able then. Should still do an announcement imo

[weak geyser]

it was fixed, but on dev branch that is not released yet

myself i was facing this bug only when i had my ISP doing some maintenance

[obsidian jasper]

It's very random when it happens. Also haven't had connection issues with my provider for years, and since i saw it happening to everyone via chat, i just assumed it was a general issue

[weak geyser]

there definitely was some issues from our side, but they weren't recent

[obsidian jasper]

sorry but then something else must be wrong, because it happened just 15-30 minutes before i made the thread, and it was the whole server typing that something was up before it shut down 🤔

[weak geyser]

are you sure it was official server?

[obsidian jasper]

maybe im not understanding your wording

yes, i attached it to this thread

see images

[weak geyser]

report it to modmail then

[obsidian jasper]

i did, awaiting response 👍

[weak geyser]

it's a direct line to our server provider

[obsidian jasper]

does it open the ticket via the bot? Just so im sure where to look

[weak geyser]

you mean modmail? yeah

[obsidian jasper]

alright perfect, then ill await and see

[obsidian jasper]

For the server provider (& maybe you guys), I'm just gonna note down some stuff when i see it
Haven't heard from them thus far.

08-03-24 / 12:26
Server (190-8Z-00) - Minor packet loss/lags. Was over after a minute or two. Warp is on

13-03-24 / 13:00 - 13:35
Server (190-JP-00) - Lag spikes happening on/off for everyone on server. Warp is on.

16-03-24 / 14:00 - 15:00
Server (190-JP-00) - Big lag spikes happening on/off for everyone on server. Warp is on.

16-03-24 / 22:25 - 22:40
Server (177-8V-00) - Lag spikes happening on/off for everyone on server. Warp is on.

[obsidian jasper]

still haven't heard back from the modmail

[obsidian jasper]

Still on-going - Server (190-JP-00)

@steady aurora

[obsidian jasper]

still updating this

@weak geyser sorry, not sure if i should tag you but.. just letting someone from staff know

[weak geyser]

passed it further