#Unable to start up Hytale Server

1 messages · Page 1 of 1 (latest)

odd pollen
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I just got the game installed on the server and tried following the how to guide for getting it started, I got to the part that mentions about setting it to Manual Auth then going to the console to use the URL however when I do that I get the below error instead.
Can someone assist please.

[Err]:Failed to fetch version metadata!
[Panel]: Server marked as offline...
[Panel]: ---------- Detected server process in a crashed state! ----------
[Panel]: The server crashed. Please scroll up to see the error message or view the full crash report.
[Panel]: Memory before crash: 5 MiB of 6738 MiB
[Panel]: Exit code: 1

remote anvil
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Heya! If you look up the console logs, does it give you the link? Also making sure that you followed this guide when trying to authenticate your server? https://help.bisecthosting.com/hc/en-us/articles/45398293508763-How-to-Authenticate-a-Hytale-Server

BisectHosting
How to Authenticate a Hytale Server

Users can manually authenticate their Hytale servers by signing in to their Hytale accounts using a provided URL. Manual authentication is a purely optional way for users to authenticate their serv...

odd pollen
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Hello, thanks for the reply.
That is the guide I am using and the error provided is from the console log

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I also tried reinstalling the game to see if that helped but still same error

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Also watched the Bisect hosting how to authenticate guide on YT and I dont get the auth URL in the console like the guy making the vid does. It just gives the above posted error

remote anvil
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In this case, can you generate me a support link so I can take a look at what may be happening? https://help.bisecthosting.com/hc/en-us/articles/40100705335195-How-to-Generate-a-Support-Server-ID-Link-on-the-Starbase-Panel

BisectHosting
How to Generate a Support Server ID Link on the Starbase Panel

Generating a server ID link in the Starbase panel simplifies the support process by directly connecting clients to help with their specific server. Creating a support link eliminates manual server ...

odd pollen
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When I click generate and copy, it doesnt give me anything to paste. Should I be doing this on a specific browser?

remote anvil
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If you clicked ctrl+v does it not paste a link? It should automatically copy the link.

odd pollen
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Nope it, pastes the last thing I copied being the discord username. Let me try on another browser

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Going to ask a friend to do this and see if he gets any lucky in getting that url for you.
I tried chrome, firefox, edge and also on my mobile but all give the same issue, it just doesnt product any auto copied url to paste.

remote anvil
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That is strange for sure, if you have too much issues with this, you can private DM me your server link and I can check it out, or you can submit a ticket to our support team and they would be able to help from there (:

wet urchinBOT
remote anvil
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Looks like the issue is this error: [Err]:Failed to fetch version metadata! I would recommend submitting a ticket for this one so our support team can dig a bit deeper in this case.

odd pollen
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Understood, will log a support ticket now. Thanks for checking it out.

remote anvil
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Absolutely! Always happy to help out where I can (: