Login

[olive mica]

When you make a ticket on the website, pick the "Sales" option. This won't require you to sign in to get support 🙂

!generalticket

[vast burrow]

Click here and open the bottom right chat icon to request help - or hit the contact sales button 🥰

This does not require you to log in.

[cinder echo]

It’s logged me out of my account my server isn’t working so either I would like my money back or fix it

[olive mica]

@cinder echo You can contact our support without logging in by choosing to Contact Sales when making a support ticket. Through there, we can confirm your details, get you logged back in and fix your server.

We can't reset your password or refund you through these discord chats. You must contact us through our website.

!generalticket

[vast burrow]

Click here and open the bottom right chat icon to request help - or hit the contact sales button 🥰

This does not require you to log in.

[cinder echo]

Still isn’t working

[twin sparrow]

What isn't working?

[cinder echo]

It’s not letting me sign into my account it keeps telling me to make new passwords and I do then it says password is wrong try again

[twin sparrow]

Contact Sales through the website - only they can help with this

Again... Contact Sales.

Not hit Sales and then "tech support". Sales all the way through.

[cinder echo]

I have so many times

[mossy valley]

Show us what you see on your side

[cinder echo]

There’s no point show you because you won’t be able to help