I'd like to request a private conversation to discuss a solution to my issue. There is no rush, and thank you for your hard work and attentiveness.
#When the heavy ticket activity slows down...
empty void
west stone
Heya Graven! What sort of issue have you encountered?
lethal aspen
In general, if you're looking for a private conversation, you'll want to contact staff through the website. DMs through Discord require manually verifying you're speaking with staf, and anything in the Discord is not private.
empty void
I need to find where the typo is with my personal information I've shared to login to the site up until recently, but I can't login or post it here.
empty void
How do I resolve this paradox? I can't login to validate my private information, and I can't post it here publicly to troubleshoot it. This server is the only thing I can't relay this through, and my request to DM staff support requires me to verify I'm speaking with staff, yet the response stated that nothing on Discord is private. ... In general, if you're looking for a private conversation, you'll want to contact staff through the website. DMs through Discord require manually verifying you're speaking with staf, and anything in the Discord is not private.
... I'm well aware of this, but I need to verify it either way with staff.
viscid root
You can talk to support without logging in by selecting the 'sales' departement
!generalticket
elfin hawkBOT
Click here and open the bottom right chat icon to request help - or hit the contact sales button 🥰
This does not require you to log in.
viscid root
They can help resolve account/login issues
empty void
It tells me to login and then closes the chat.
viscid root
Nope, that means you selected the wrong department
Just click sales. Not technical issues, not billing, just sales
Alternatievely, you can email them at [email protected], that ends up with the same department. But sales should definitely work! :)