#Newly purchased server, can't access it

34 messages · Page 1 of 1 (latest)

prisma ferry
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I've just purchased a server to play the Better Minecraft modpack with some friends, but the server status appears to be stuck on "Starting" and will repeatedly shut down and restart. I have yet to be able to connect to it

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this is where it seems to stop on the console

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mighty turret
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How much RAM is on the server?

Please send over the full latest.log file

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!llogs

astral patrolBOT
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Please send some logs over so we can help resolve your issue. To access logs on your Minecraft server, please navigate to your server panel's File Manager and take the following path:

1. Open the Server's File Manager
2. Navigate inside the 'logs' folder
3. Click on "latest.log" to download it and send the file over Discord to this channel.
prisma ferry
mighty turret
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The log isn't showing anything useful. Since you've just purchased the server, I'd suggest trying to reinstall the Modpack from the Minecraft Jar Menu and trying again.

prisma ferry
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do you mean reinstall it on my personal machine, or do a reinstall for bisecthosting's server?

mighty turret
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Reinstall it on the server.

prisma ferry
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Is that under "Swap Jar" in Active Instance?

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oop found it

mighty turret
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Yup! Swap Jar, then the top left of the window should be a reinstall. Select the Delete Files option (Since you don't have any current progress)

prisma ferry
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workin on that now, thank you for the help! I'll let you know how it turns out

mighty turret
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Sounds good!

prisma ferry
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okay it seems like it's running into the same issue, but i caught a couple of errors with screen caps

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this was at the start of it trying to restart

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mighty turret
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Is there a crash log?

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!crash-report

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er

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!clog

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!clogs

prisma ferry
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damn we're both havin issues lmao

mighty turret
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!logs

astral patrolBOT
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Please send some logs over so we can help resolve your issue. To access logs on your Minecraft server, please navigate to your server panel's File Manager and take the following path:

1. Open the Server's File Manager
2. Navigate inside the 'logs' folder
3. Click on "latest.log" to download it and send the file over Discord to this channel.
(Do not send over any logs ending in .gz or we will not be able to assist you)

If your server is in a crash state (the server stops itself), please also attach a crash report, which can be found at the following path:

1. Open your server's File Manager
2. Navigate inside the 'crash-reports' Folder
3. Select the latest crash report by date/time and send it over Discord to this channel.

These files are required for debugging so, please send them over before requesting further assistance. No assistance can be provided without the files. If you have any questions about how to find these files, please take a look here: https://www.bisecthosting.com/clients/index.php?rp=/knowledgebase/136/How-to-find-and-view-Minecraft-server-logs-and-crash-reports.html

mighty turret
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Couldn't remember the exact command lol. Follow the second steps above for the crash logs

prisma ferry
mighty turret
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Ah, this one being really sneaky.

**** FAILED TO BIND TO PORT!

This must be resolved by the support staff. Send them a message on the website and they'll get you going 🙂

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!support

astral patrolBOT
prisma ferry
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is there anything specific I should tell them? Or just that this specific error is happening

mighty turret