#password not working for SFTP

4 messages · Page 1 of 1 (latest)

warm terrace
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I can't access the server files for my minecraft server through anything (WinCP, FileZilla, etc) saying:

Status: Access denied
Error: Authentication failed.
Error: Critical error: Could not connect to server

I've copied all information from the SFTP details section from the server panel, and using my login password. But it's refusing to let me connect. Please could I get help asap as I've got mates waiting

heavy panther
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If the connection is being refused with all the correct info there's little we can help with, we are just other customers, you'd have to reach out to staff on the website!

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They typically respond in 20 minutes or so

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!support