#"We're having some trouble connecting to your server"
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"We're having some trouble connecting to your server" if this is a red box error that appears on your server, and has been present for a bit, ticket staff will need to take a peek at it.
"[19:09:53] [Server thread/WARN]: Can't keep up! Is the server overloaded? Running 2813ms or 56" This is server lag that is usually caused by entities or players moving around and discovering new chunks, there are ways to manage this through spark, spark will tell you what is causing lag in your server.
!spark
Spark
How to provide a Spark sampler.
- Stop your server.
- Download Spark: https://spark.lucko.me/download
- Upload the mod to your server:
Filemanager > mods (for modded servers)
or Filemanager > plugins (for plugin based servers)
(Just drag & drop the file) - Start the server.
- Use the command /spark profiler --only-ticks-over 70
- Wait 10-15 minutes.
- Use the command /spark profiler stop
- Copy the link it generates and paste it here.
⬇️ ticket if its a red box error for that first message
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