Cant login to my account

[plucky lark]

I am trying to reset my password for my account and it is not sending me a email. Can someone help me please.

[empty crag]

When this happens use [e-mail], let them know what you are trying to do and be prepared to prove you own the account.

[plucky lark]

i cant use it

@empty crag

it says i need to sign in to use it

[empty crag]

email [e-mail]

[plucky lark]

oh ok

how long does it take for them to email back?

[empty crag]

shorter than 2 hours

not much more than 20 minutes

[plucky lark]

ok

[empty crag]

make sure you don't have any crazy auto deleting filters or spam rules running

[plucky lark]

what do you mean

on my email?

[empty crag]

yes

which can explain why you never saw the password reset, like if you have a filter that deletes messages with the word "password" in the title.

but since you said "what do you mean?" you likely don't have any filters on your email.

[plucky lark]

they are saying that they cant see a account under the email I gave when i have used it to login every single time

I can even see it right there

when i go to account settings in my server

[empty crag]

send them screenshot not me

[plucky lark]

well i did

im just saying

[empty crag]

also that's your server panel, not your account panel

two different logins and passwords

so if you weren't clear in your email to them, they are confused. make sure they know for certain which one you're tryign to reset.