Control Panel not working | BisectHosting.com | Page 1

teal tide Feb 25, 2025, 2:03 AM

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I try to go to the control panel on the website and its not working my server says its in canada when its in europe and when i press go to panel it comes with The requested resource does not exist on this server. I did create this like 45 mins ago but id expect for £18 it would work in the next 15 mins ive tried the 24/7 support and nothing, i started talking to the bot 30 mins ago aswell still nothing to hear, its getting annoying that im paying for something that dont work and chances are i wont get a refund

maiden karma Feb 25, 2025, 2:11 AM

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Support has been swamped, 1-2 hours is expected until the new reps they hired finish training.

teal tide Feb 25, 2025, 2:12 AM

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so wait another 2 hours ?

maiden karma Feb 25, 2025, 2:12 AM

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Up to, depending on how busy they are tonight, yeah.

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If you logged in or gave your email address, you don't have to wait on the website - responses will go to your email if you close the window.

teal tide Feb 25, 2025, 2:20 AM

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i dont know i might just cancel ive just wasted £18 have waited now 45 mins on THE 24 HOURS 7DAYS A WEEK chat for someone to reply to me nothing has happened there and the thing im paying for is not working id rather give you my £18 and never have to pay it again than have to repay £18 every month for something that im not sure is gonna work when i wanna play it again

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if someone gives me a response in the next 30 minutes than GREAT

lunar orbit Feb 25, 2025, 2:51 AM

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I see

teal tide Feb 25, 2025, 2:51 AM

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no point in cancelling anymore either as it is gone

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and i hope they dont charge me next month or i swear

lunar orbit Feb 25, 2025, 2:52 AM

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Okay, so, would you be willing to show me any back-forth with ticket or is the ticket gone too?

teal tide Feb 25, 2025, 2:52 AM

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ticket is gone started a new one

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and there isnt a back and forth

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its just the robot

lunar orbit Feb 25, 2025, 2:52 AM

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Okay, and you are signed in to your profile right?

teal tide Feb 25, 2025, 2:53 AM

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yes

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no server no nuffin

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i refresh its gone

lunar orbit Feb 25, 2025, 2:54 AM

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teal tide

Red bar I see there?

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At top of screenshot

teal tide Feb 25, 2025, 2:54 AM

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just 2fa

lunar orbit Feb 25, 2025, 2:55 AM

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Ah okay

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So, I've had this happen once to me where my browser refused to show me data.
Can you open an incognito window, you know how?

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Sign in to bisect with that incognito

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https://games.bisecthosting.com/ then also sign in to this

teal tide Feb 25, 2025, 2:57 AM

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what do u know

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that dont work either

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and i know it exists

lunar orbit Feb 25, 2025, 2:57 AM

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Okay, I have an inkling of what may be the issue

teal tide Feb 25, 2025, 2:57 AM

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cuz ive logged on to the other one

lunar orbit Feb 25, 2025, 2:58 AM

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Now, this is my assumption, I cannot confirm it without BH staff themselves, but considering an influx of tickets regarding server issues with new accounts and tickets not showing up, it may be an issue with new accounts and new servers

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And those issues are usually resolved with what is called an L2 team, which is specialists in their fields

teal tide Feb 25, 2025, 2:59 AM

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yea can i get the refund team so i can atleast get the money back if im not getting a server ?

lunar orbit Feb 25, 2025, 2:59 AM

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Those are only online 8 hours a day (not many of em yet), and usually not on super late (its 4 in the morning for me now)

lunar orbit Feb 25, 2025, 3:00 AM

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teal tide yea can i get the refund team so i can atleast get the money back if im not gett...

If there is an account issue as is my theory (theory, not proven), yes you will be refunded, but they cannot until said personell is available to handle such an issue

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The electrician cannot fix your plumbing situation essentially

maiden karma Feb 25, 2025, 3:01 AM

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lunar orbit Those are only online 8 hours a day (not many of em yet), and usually not on sup...

They do have more coverage than 8x5, but it varies based on vacations and such.

maiden karma Feb 25, 2025, 3:01 AM

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teal tide yea can i get the refund team so i can atleast get the money back if im not gett...

Same ticket you already have open.

teal tide Feb 25, 2025, 3:02 AM

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so wait 6-8 business months

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cool

lunar orbit Feb 25, 2025, 3:03 AM

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teal tide so wait 6-8 business months

Nah, most likely gonna be upwards of a day-two, but yes they will fix the refund or fix your access.

I've done this kinda job for a living, I know how bad it is for L1 staff to see the ticket and not have the tools to fix it

#Control Panel not working