faulty backup | BisectHosting.com | Page 1

odd mica Feb 23, 2025, 12:20 PM

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Hello, I made 3 backups yesterday while the server was running. When I had to restore the 3rd backup, I had to wait 2 hours for it to finish. Now that the server is online, nothing is working anymore. Out of 47 plugins, only 17 are left, and nothing is working.

toxic bluff Feb 23, 2025, 12:22 PM

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!llogs

haughty houndBOT Feb 23, 2025, 12:22 PM

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Please send some logs over so we can help resolve your issue. To access logs on your Minecraft server, please navigate to your server panel's File Manager and take the following path:

1. Open the Server's File Manager
2. Navigate inside the 'logs' folder
3. Click on "latest.log" to download it and send the file over Discord to this channel.

odd mica Feb 23, 2025, 12:24 PM

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📎 828a8fcb-662c-44b9-8527-cbd6bcdb69f8.zip

toxic bluff Feb 23, 2025, 12:25 PM

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If you could just grab the latest.log from that, sometimes it downloads as a zip but because of security reasons I won't be downloading those :)

odd mica Feb 23, 2025, 12:28 PM

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📎 2025-02-23-1.log.gz

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is that right

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and sry my English is very bad

toxic bluff Feb 23, 2025, 12:30 PM

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No, that's another zip file of multiple logs. On your panel all the way at the bottom there should be a file just called 'latest.log'

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odd mica Feb 23, 2025, 12:31 PM

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📎 latest.log

toxic bluff Feb 23, 2025, 12:32 PM

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Could you send a screenshot of the plugins folder?

odd mica Feb 23, 2025, 12:35 PM

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last night all 47 plugins worked for the most part without any problems

toxic bluff Feb 23, 2025, 12:42 PM

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In the screenshots, the only actual plugins are the one with '.jar' at the end

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Which if I'm counting correctly, would line up with only about 13 plugins

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For example, you have a 'spark' folder, but that's not a plugin, just a folder for config files etc. There is no spark.jar file, which would be the actual plugin

odd mica Feb 23, 2025, 12:46 PM

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and where did that go when I made the backups everything was fine

toxic bluff Feb 23, 2025, 12:47 PM

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You said you made the back up while the server was up and running?

odd mica Feb 23, 2025, 12:47 PM

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yes

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Yesterday normal players were still playing oneblock and after uploading the backup nothing worked anymore. I made the backup at 05:59AM and about 30 minutes later I uploaded it and then nothing worked anymore.

toxic bluff Feb 23, 2025, 1:03 PM

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That could cause issues, we always recommend having the server turned off when a backup is made.

I'd suggest just reinstalling the plugins if you want to keep the most recent backup. Support staff can take a look and see if they can find anything that went wrong, but they probably won't be able to recover something the backup didn't actually save

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!support

#faulty backup