#Why is it every Friday when my group tries to play we get this error?
topaz dragon
Is the server located in Dallas?
zenith sinew
Do you mean me or the server?
topaz dragon
The server
zenith sinew
Where would I see that?
topaz dragon
Its the location you selected when purchasing the server. It'll be listed if you click your server under the Services tab in your billing panel.
zenith sinew
Can't click on this
topaz dragon
Nothing if you click the bold white "Game Server..." on the elft?
zenith sinew
nope
Found it, yes it's Dallas
Found this but it's last updated two days ago, is there still ongoing maintenance?
topaz dragon
Ah.
It's been...unfortunate timing with Dallas. The previous datacenter Bisect was using was having all sorts of issues.
A couple days ago they moved a bunch of their hardware to a new datacenter, but the last update I have was that there was some hardware failure that they're resolving for a few nodes.
Ideally, once everything is up and running again it should be much more smooth sailing at the new place.
You can send in a support ticket to confirm if your server is indeed affected specifically, or if its an unrelated issue that they can resolve.
They've been giving the option of moving customers to a different node/location while the Dallas one is down. They cannot transfer the current files while the server is down, just the latest backup they have access to.
If your group hasn't played in a few days, that backup might be the latest.... If this is something you're intrested in, shoot the support team a ticket. They should be able to get you guys going for the weekend 🙂
!ticket
icy raftBOT
Need assistance? Our support team is here for you 24/7/365! You can easily open a ticket by clicking this link 🥰
https://bisecthosting.com/support
zenith sinew
Ok thank you.