#we cant get a server to work please help us

11 messages · Page 1 of 1 (latest)

dry trail
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please

next briar
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What does the server console say?

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!logs

eager surgeBOT
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Please send some logs over so we can help resolve your issue. To access logs on your Minecraft server, please navigate to your server panel's File Manager and take the following path:

1. Open the Server's File Manager
2. Navigate inside the 'logs' folder
3. Click on "latest.log" to download it and send the file over Discord to this channel.
(Do not send over any logs ending in .gz or we will not be able to assist you)

If your server is in a crash state (the server stops itself), please also attach a crash report, which can be found at the following path:

1. Open your server's File Manager
2. Navigate inside the 'crash-reports' Folder
3. Select the latest crash report by date/time and send it over Discord to this channel.

These files are required for debugging so, please send them over before requesting further assistance. No assistance can be provided without the files. If you have any questions about how to find these files, please take a look here: https://www.bisecthosting.com/clients/index.php?rp=/knowledgebase/136/How-to-find-and-view-Minecraft-server-logs-and-crash-reports.html

next briar
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Do you know in what region's datacenter your server is?

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!ticket You need to ask BH tech staff to investigate

eager surgeBOT
next briar
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Uh, maybe click on the link I provided? 🤷

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(Also you'll need to have your adblock disabled for that web page to work)

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Nice country. I left my appendix there years ago.

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@glass light I'm not really interested in having some sort of geopolitical discussion. I can provide some limited assistance with regard to BH-hosted game servers.