Hello, I know theres a post a bit down about something similar but that post said their server was pending for 20 minutes and the bot thingy said big modpacks should take a half hour. Mine has been pending for like 18 hours. I have a support ticket in that I submitted a couple hours ago and I get they are busy. Anything else I can do/try or just have to wait?
#Server Pending
jade gale
native shore
Hello, I know theres a post a bit down about something similar but that post sai...
All you can really do is wait sadly, there's nothing anybody but staff can do to really get it working from there. Staff is pretty backed up at the moment but will reply to your ticket asap!
jade gale
Thanks for the reply, Just wanted to make sure there wasnt anything on my end. Do you have any sort of idea what type of delay I am looking at? Like will it be sometime tonight vs is it backed up by days??
native shore
Thanks for the reply, Just wanted to make sure there wasnt anything on my end. ...
Definitely not days, ever! The last i read was about 2-3 hours?
jade gale
Just checking to make sure I did this right-- Is this how I do the ticket now? I hit the button to create a ticket and it opens up the live chat. Is that the process now? or is there a new ticket system in addition to the live chat? @native shore
kindred cypress
The ticket system doesn't have a distinction between tickets and chats.
It's all a ticket.
jade gale
okay thank you. i just wanted to make sure. I appreciate how rapid the responses have been on discord
jade gale
The other discord mod said they thought it would be 2-3 hours. Just a heads for helping others Im now nearing 6 hours of no ticket response.
lucid glade
The other discord mod said they thought it would be 2-3 hours. Just a heads for...
Got a ticket number handy? I believe clicking the subject at the top of the chat shows it.
jade gale
i cant see how to see that. I just have the live chat thingy that I was told is the same. I dont see any sort of number or even subjext
lucid glade
Would you be able to share the rest of that chat?
Bit unsure of the new system myself.
Yeah, I'm not sure how their system creates tickets from the initial message.
I'd like to say they'll officially assign it a ticket ID once they initially reply to you.
worldly cosmos
I'm about to go through these setups, give me like 20min, if you don't get an email after that ping me directly please
I'll make sure we get you going right away
jade gale
Sounds good. Thanks. I appreciate how helpful you all have been 🙂
worldly cosmos
It's a new system for us as well, just trying to work out the kinks and get back to our usual pace.
@jade gale
I got everything cleared up, can you confirm with me that you received the email for your server?
jade gale
I have not recieved anything via email-- nor does anything show up on the "sent emails" page. Anything else I need to do?
worldly cosmos
Can you submit a ticket for us and reference your transaction number for the payment so we can look into it.
thick gull
Hey sorry for the ping, just wandering if any of these sent through the live chat are actually getting through to staff?
worldly cosmos
Yes they are however we are very backed up atm
Additional replies to a ticket will also reset your spot in line to the very back again, just be patient we are working through them as quickly as possible
thick gull
That's no problem 6h in, i think I will go to bed
jade gale
Thank you for the help Skyler I just recieved the email confirmation
vital sundial
You should create your own thread in #1291373410781237288
kindred cypress
Nothing a thread can do for this - it's wait and ticket.
vital sundial
No I mean that's a different person (Sqooral) chiming in to say "me too!". Shouldn't they have their own thread? (Even if it's just to explain what !pending means.)