server issues

[tame ledge]

it says that my server is unavaible and when I try to click it it shows up something saying "installing minecraft java"

[zenith pumice]

when did you tell the server to install something last?

it can take up to 30 minutes depending on which mod pack you installed

[tame ledge]

its been 2 days

I haven't tell the server to install anything unless the betterminecraft datapack

[zenith pumice]

well, you're way past that time where we say open a ticket

!ticket

[ionic wolf]

Need assistance? Our support team is here for you 24/7/365! You can easily open a ticket by clicking this link 🥰
https://bisecthosting.com/support

[tame ledge]

oke

[zenith pumice]

never wait longer than 1 hour before opening a ticket

[tame ledge]

o

[worn magnet]

Or checking the status page.

[zenith pumice]

servers aren't biomatter, they don't heal themselves (yet)

[tame ledge]

thats what it say

[worn magnet]

Yup.

[zenith pumice]

open the ticket

[tame ledge]

ye ok

I made one

[zenith pumice]

there's nothing other than that we can say to you to fix it on this side

[worn magnet]

There is some automatic healing - load balancing, failovers... But that all applies in minutes.

[zenith pumice]

yah

which makes it moot for this. 🙂

[tame ledge]

the contact support thingy yes?

[zenith pumice]

🌹

[tame ledge]

on the website

[zenith pumice]

!ticket

[ionic wolf]

Need assistance? Our support team is here for you 24/7/365! You can easily open a ticket by clicking this link 🥰
https://bisecthosting.com/support

[zenith pumice]

click that link

[tame ledge]

yes ok thats what I did alright il'l make one

thx

[zenith pumice]

excellent

now you wait, they'll get you sorted.