Is anyone else being impacted by this outage? How long until it gets resolved? Support team has not been of much help.
#Server has been impacted by the outage for more than four days
severe blaze
ivory flicker
In some cases the support team is at the mercy of the datacenter staff.
What location is your server located?
severe blaze
I believe it’s an issue with the data center and it might be the one location that is still down, must be closest to Washington DC region but not the nee jersey location
Is there a way they can retrieve the data and move it to a new location
ivory flicker
That depends on the issue. Your server's location should be located in the Billing Panel -> Services -> Click your server.
If you can't find what location you're at, send me your latest ticket number please 🙂
severe blaze
hmm I think that it’s the new jersey location
yes it’s new jersey but the status given by the team says there are no outages yet it’s still not connecting
ivory flicker
Got that latest ticket number handy? I'm trying to poke some staff to get some details.
ivory flicker
Sure does, give me a few to chat with them 🙂
severe blaze
thank you
hopefully the data center will get it together, I don’t blame bisecthosting since you’re their client
ivory flicker
Someone is looking into it to see what's up. They'll reply to your ticket in a few. They're pretty swamped right now so it might just be a little bit.
severe blaze
ok, thanks for the help!