Technical Issues

[wary granite]

Hey Bisect hosting support,
I own a 6gb modpack server and started to play with a couple of friends, but one of our friends is permanently being kicked [image below]. This always happens after he dies and on random occasions after a certain amount of time, or after he travells a long distance like with tp's. This is really annoying and denies us playing the game, having fun on the game. We've started a speedtest and his internet isn't bad, he is on a 20ping and his internet is pretty stable [see below]. Another supporter had me download a program called MTR, to track some data and that didnt lead to anything (he may have done sth wrong). We really want this fixed

[unkempt folio]

seems like an issue with mods

[amber oracle]

Hey Bisect hosting support,

Psst - this is community/peer support. 🙂

[unkempt folio]

for official support do !ticket but we might be able to help

in the server console do you see anything along the lines of "person moved too quickly!"

sometimes that can happen but I've never seen anyone get kicked

[wary granite]

Copied it from my ticket I had already submit, but it seems like no one is answering

[amber oracle]

Ticket staff are swamped.

[wary granite]

"MrMeow_Meow_ joined the game
[23:19:36] [Server thread/INFO] [xa.pa.OpenPartiesAndClaims/]: Updating all forceload tickets for bcc57048-5fff-4b02-a51c-b9e43287dd07
[23:19:36] [Server thread/INFO] [Jade/]: Syncing config to MrMeow_Meow_ (bcc57048-5fff-4b02-a51c-b9e43287dd07)
[23:19:36] [Server thread/INFO] [ping-wheel/]: Channel update: MrMeow_Meow_ -> default
[23:19:36] [Server thread/INFO] [or.be.wo.to.ut.Logger/]: [bclib] Auto-Sync was disabled on the server."

these are the lines coming from the console after the issue happened

"[23:20:32] [Server thread/INFO] [minecraft/MinecraftServer]: MrMeow_Meow_ joined the game
[23:20:32] [Server thread/INFO] [xa.pa.OpenPartiesAndClaims/]: Updating all forceload tickets for bcc57048-5fff-4b02-a51c-b9e43287dd07
[23:20:32] [Server thread/INFO] [Jade/]: Syncing config to MrMeow_Meow_ (bcc57048-5fff-4b02-a51c-b9e43287dd07)
[23:20:33] [Server thread/INFO] [ping-wheel/]: Channel update: MrMeow_Meow_ -> default
[23:20:33] [Server thread/INFO] [or.be.wo.to.ut.Logger/]: [bclib] Auto-Sync was disabled on the server.
com.google.common.collect.ImmutableMap$Builder@72bbb90d"

this as well after he was kicked a second time

[obsidian valley]

^ this doesn't tell much

[wary granite]

yeah, thats why I am here i need help

[obsidian valley]

see if logs could possibly give any idea

!llogs

[vernal anchor]

Please send some logs over so we can help resolve your issue. To access logs on your Minecraft server, please navigate to your server panel's File Manager and take the following path:

1. Open the Server's File Manager
2. Navigate inside the 'logs' folder
3. Click on "latest.log" to download it and send the file over Discord to this channel.

[wary granite]

where is the download button

I can copy paste it

[obsidian valley]

3 dots at the end

[wary granite]

send it here?

[obsidian valley]

yep

[obsidian valley]

Might seem weird, ask your friend how much memory he is allocating to the pack

[wary granite]

6176MB

[obsidian valley]

hmmm

[wary granite]

here are the logs from my friends client

[obsidian valley]

What mod launcher is he using?

[wary granite]

Curseforge

[obsidian valley]

has he tried reinstalling the pack and trying again?

[wary granite]

yes

[obsidian valley]

https://tenor.com/view/scooby-doo-mystery-incorporated-confused-head-scratch-gif-19225309

this is a hard one

[wary granite]

Dont leave me here

I require help

[obsidian valley]

was helping another person, i have no ideas on this

[wary granite]

So what am I gonna do

I can specify it: in our game we teleported more than 2k blocks with a warp stone, he then got instantly kicked with the message "invalid distance too far"

[wary granite]

@obsidian valley sorry if I ping you, but here is more insight

[obsidian valley]

I would try and contact the mod author or something, there is this https://github.com/FTBTeam/FTB-Mods-Issues/issues/687 it is the same. you could also try any of these, but no guarantees

correction it is the same issue^

[wary granite]

what do you mean mod author? isnt it a problem of the server?

[wary granite]

also with the waystones, it is just an example, this also happens after dying or after a certain amount of time

[obsidian valley]

Oh

[wary granite]

it said here, long distances teleported, death, or after a certain time

[obsidian valley]

At this point I think you would be best putting in a ticket to official support, they might know of what is best to solve this

[wary granite]

I had already put up 2 tickets and currently at the third. They have no clue and ask me about singeplayer settings, it seems like they dont want to do their job

[obsidian valley]

Putting in multiple tickets takes you to different staff, i recommend keeping it to 1 in the future. There is nothing more I can do here, update your most recent ticket and explain what we have done here and what you have done yourself.

[wary granite]

the last 2 tickets, the supporter were completely clueless, and really I dont want to be rude but they are trying to explain to me that restarting my pc might help, as if I hadnt tried that