#Problems completing payments

18 messages · Page 1 of 1 (latest)

ruby olive
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when I click Complete order it says there was an error validating my adress. idk what else to put this is the adress i live at lol...

uneven birch
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!ticket ⬇️ Only ticket staff can help with account/order/billing issues.

onyx irisBOT
ruby olive
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how long does that take

uneven birch
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They're backed up tonight.

ruby olive
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lovley

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actually why do yall need my address anyways?

uneven birch
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Bank uses it as a double-check to make sure you're not using a stolen credit card. Has to match the billing address.

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Also, Bisect occasionally mails out free stickers.

ruby olive
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alright

glad dagger
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Might want to check your credit card address to ensure it has the correct address. You may have moved and never updated the address, or the spelling of something may not match what is listed by your bank. Other than that, BH staff are the only ones to assist. 😦

ruby olive
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I double checked both after he said that, theyre both matching

glad dagger
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Hmmge Any declined charges on your bank?

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May flag the charges as suspicious... I've had that happen before.

ruby olive
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It wont let me change my bisect account adress anyways the box is greyed out, and they're no declined charges

glad dagger
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Darn, sorry couldn't help you avoid putting in a ticket. 😦

ruby olive
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all good thanks anyways

blissful arrow
# ruby olive all good thanks anyways

Just a FYI this also happens when the detected location (from your IP) doesn’t match your entered location roughly. So if you’re remotely paying or using something like a VPN the bank also flags it