cancellation

[nova glade]

i just purchesed a server but i thought it was a windows host bluh bluh
if i canceled it rn will there be a refund

[exotic schooner]

Refunds are given out 3 days after purchase only so yea, cancel your server and make a ticket

!ticket

[proud cedar]

For 24/7/365 official support, please create a ticket at https://bisecthosting.com/support
Average response time: 15 minutes

[nova glade]

i submitted a ticket

how long will it take

do you offer windows hosts ?

servers

334505 ticket number

[exotic schooner]

response times are 15 mins- 30 mins or longer on busy days, also everyone here is another bisect customer, me included

[calm marsh]

You can ask in the ticket, I think Dedicated servers you can bring your own Windows license? Not sure if that applies to VPS as well or not.

[nova glade]

how long untill money come back

[exotic schooner]

!refundtime

[proud cedar]

When you pay with a credit card, it is typically only authorized - the issuing bank says "I'm setting this money aside for this transaction", you see this on your statement as a "pending" charge. 3-5 business days later, a process called "settlement", your bank actually sends money to the merchant's bank.

On the flip side, a given transaction can be voided off or money can be sent back to your card. In the first case, the transaction will just disappear altogether. This can happen only in the first few hours of a transaction, before close of business and the money hasn't started moving to the other account (settlement). In the second case, once a transaction has started settlement it can no longer be voided off. Sending money back (a "refund") goes through the same settlement process as above, from bank to bank, and can take just as long (3-5 days).

This has nothing to do with Bisect, and is the same when you buy something at Best Buy, the grocery store, or amazon.com.