Can’t Access Billing Portion of Site and Support

[bold wharf]

Hello, I don’t know if this post is appropriate here but I have no way of accessing the usual support ticket network. For some reason I can get into every other part of the Bisect Hosting site fine but when I try to get into the billing area of the site my credentials don’t work anymore when they used to. Because of this I can’t access my server’s invoice to pay it properly and it has now been suspended. I can’t just reset my credentials because it’s 2FA protected (which aren’t being accepted as correct anymore) and my backup codes aren’t working for the same reason either. At this point I’m at a loss of what I can do. I really won’t want to permanently lose access to my server and have my service terminated for not paying. Any help in this matter would be greatly appreciated.

[royal kraken]

Billing panel and control panel have different logins

They are not the same account

[bold wharf]

I know. That’s not the problem I’m having, the problem I have is the credentials I had been using don’t work anymore and I have no way of accessing that part of the site anymore because of it. Which also means I’m not able to get a hold of support through the ticketing system to get into my account again properly in the first place. That’s what I need help with.

[royal kraken]

Only staff can help at that point. Use this link to make a ticket without login. They will need to verify you first before giving access

!generalticket

[restive lynx]

https://www.bisecthosting.com/clients/submitticket.php?step=2&deptid=1