#archive-user-support | SteelSeries | Page 28

tender rapids Sep 15, 2020, 8:38 PM

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try to factory reset it

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👍

charred badger Sep 15, 2020, 8:57 PM

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My keyboard is crashing when i enable the System Monitor app... and for the while it runs it does say the % of CPU usage but it says NaN GHz
@ionic ravine Ryzen CPU?

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that's a known bug for all Ryzen CPUs, it shows NaN in stats

ionic ravine Sep 15, 2020, 9:14 PM

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Ah it also crashes my keyboard...

radiant wave Sep 15, 2020, 9:34 PM

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h

slim narwhal Sep 15, 2020, 9:35 PM

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anyone have this issue with the apex 7 where system monitor shuts down after a few seconds?

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oh my b i didnt see the others with the same problem

fiery mortar Sep 16, 2020, 2:06 AM

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Maybe this was already made by a user or something, but I'm having a real hard time finding something like a screen sampler app for SSE for controlling illumination. I've had to resort to Aurora Project, but it really eats up resources. If anybody has something like that for the SS Engine to share, please let me know!

candid hedge Sep 16, 2020, 2:32 AM

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Is there a way to make it so i dont have to accept the system monotor every time i boot up my PC?

tender rapids Sep 16, 2020, 4:24 AM

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steelseries hates me

spark yew Sep 16, 2020, 4:41 AM

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Anyone have any idea on why and how to prevent the white speckels appearing on my steelseries rival 650?

charred badger Sep 16, 2020, 5:37 AM

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Is there a way to make it so i dont have to accept the system monotor every time i boot up my PC?
@candid hedge disable uac?

candid hedge Sep 16, 2020, 6:51 AM

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alright

ornate remnant Sep 16, 2020, 9:13 AM

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Hey can anyone help me with "clean reinstall of both SSE and your device drivers" im having some troubles

charred badger Sep 16, 2020, 9:19 AM

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what's up

ornate remnant Sep 16, 2020, 9:45 AM

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📎 unknown.png

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Im having problems along the way if anyone can dm me and help me out i'd really appreciate it

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nvm got it 🙂

gleaming mica Sep 16, 2020, 11:52 AM

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i just got an arctis 1 and the headphone jack on the splitter doesnt work when plugged in at the same time as the mic, when the mic is unplugged it works fine, anyone know how i could fix that?

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the jack for the mic, not the actual mic on the headset^

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it just says the headset isnt plugged in

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and when i unplug the mic it works fine

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idk if its a problem with my pc or the headset so any thoughts would be appreciated :)

gleaming mica Sep 16, 2020, 12:30 PM

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nvm, got it working :)

sinful rock Sep 16, 2020, 2:58 PM

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lmao

compact fractal Sep 16, 2020, 3:45 PM

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Hello. I am running the Artic Pro Wireless headset on Windows 10 Pro. I am having trouble with the discord interface "option" under apps. When activated it used to reverse the image and make everything read backwards. After the update prior to the latest one (3.18.5) and still continuing when the app is activated and a person speaks instead of showing their name on the lcd of the mixer box, it blanks the screen out completely. Does anyone know how to fix this?

fiery nova Sep 16, 2020, 3:50 PM

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same issue evry time...

📎 unknown.png

compact fractal Sep 16, 2020, 3:53 PM

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@fiery nova How are you launching it ?

fiery nova Sep 16, 2020, 3:53 PM

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just normally from my taskbar like i always do. With the correct perameters lol.

compact fractal Sep 16, 2020, 4:02 PM

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@fiery nova What OS?

fiery nova Sep 16, 2020, 4:02 PM

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MacOS

compact fractal Sep 16, 2020, 4:04 PM

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Have you tried to perform a clean uninstall and then a clean reinstall ?

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Version of Mac OS?

bright seal Sep 16, 2020, 4:05 PM

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i have a question! i think is it a stupid one but still .... Why is saying my account is "undefined" , i can not find any explanation ..

fiery nova Sep 16, 2020, 4:11 PM

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Have tried rreinstall, but issue occurs again every time i turn off my computer...

compact fractal Sep 16, 2020, 4:12 PM

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@fiery nova MacOS version?

fiery nova Sep 16, 2020, 4:12 PM

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Mojave.

compact fractal Sep 16, 2020, 4:15 PM

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@fiery nova Is that the highest version of MacOS your hardware is compatible with?

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@fiery nova I believe getting a clean uninstall would be the best help. Do you know how to do that?

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Then making sure you have the latest updates for your current hardware from apple. Then a clean reinstall.

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@bright seal Where do you see this?

bright seal Sep 16, 2020, 4:25 PM

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📎 print.png

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is not the best PrintSC

compact fractal Sep 16, 2020, 4:27 PM

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@bright seal Do you own any Steel Series products?

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Also have you gone to your account and updated all your info?

bright seal Sep 16, 2020, 4:28 PM

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not at the moment, i had before , now i wanna upgrade my stuff and i really like steel Series. And yes i update all my details, address, name phone number , etc.

compact fractal Sep 16, 2020, 4:29 PM

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@bright seal If you can log in and "undefined" is the only problem. It may just be something on their site. I wouldn't worry to much about it. If it bothers you that much you can always submit a support ticket for your user account and their website support.

bright seal Sep 16, 2020, 4:31 PM

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Well ok. Thanks a lot for the Help .

vast heath Sep 16, 2020, 6:06 PM

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hi all, I bought a pair of Arctis 7s that need to be fixed, I am looking for a 5mm x 2mm countersunk screw. Does anyone know where I can get one or a service that will fix them? I am in England

tender rapids Sep 16, 2020, 6:40 PM

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Hey! Are you allowed to lube your switches or is the warranty going off if you do that?

gentle thunder Sep 16, 2020, 11:13 PM

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I'm having some problems where I can't record any audio from discord on nvidia shadowplay cause my discord output is wireless chat whilst system sounds is on wireless game. If i change the discord output to wireless game it completely defeats the purpose of having chatmix on my steelseries wireless pros

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how would i be able to configure nvidia shadowplay so i get both desktop and discord output onto recording?

past lynx Sep 16, 2020, 11:53 PM

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hey so i recently got a pair of steel series wireless and my mic is now constantly in the mute position

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it doesn't work in discord

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and the led is always on

soft crystal Sep 16, 2020, 11:57 PM

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Anyone find they get crackling on the Arctis 7's?

dusky stream Sep 17, 2020, 8:29 AM

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Yo, got an arctis 7 since about 8 months, starting one or two days ago discord sound has been extremely loud. does anyone have a fix for this that does not involve turning discord sound down manually please?

zealous ore Sep 17, 2020, 11:20 AM

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How's arctis pro with game dac going to handle chat/game mix audio on PS5?

jovial basin Sep 17, 2020, 1:15 PM

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it wont afaik

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console platforms have always been meh of pc dedicated stuff

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so theres a high chance it wont work

woeful verge Sep 17, 2020, 1:36 PM

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https://cdn.discordapp.com/attachments/685703717105827932/756137890911748116/Snapchat-1751088130.mp4
anyone got anyidia y this keeps hapning

▶ Play video

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📎 Snapchat-1206141198.mp4

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it still connects ant i can do chat mix and what not but the screen is just stuck on that the entier time

molten talon Sep 17, 2020, 1:40 PM

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Best settings for the Arctis 1 to play games where you need concentration?
Like to hear foosteps, gunshots in the distance and all that

jovial basin Sep 17, 2020, 1:40 PM

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Test yourself what fits you the best

molten talon Sep 17, 2020, 1:51 PM

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idk the different settings, what they change

woeful verge Sep 17, 2020, 1:52 PM

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play around an try it out wers case you do a factory reset

tender rapids Sep 17, 2020, 5:39 PM

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hello

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keyboard light does not turn on

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📎 video0.mov

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the light is not working

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?

tender rapids Sep 17, 2020, 6:42 PM

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@tender rapids factory reset it

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@tender rapids I did

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not working

tender rapids Sep 17, 2020, 7:06 PM

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i had a similar prob

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i forgot i fixed it

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but in the mean time

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open a ticket

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how to build

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I need to send the photos to me

brazen shuttle Sep 17, 2020, 8:31 PM

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hey guys do you know the headset recon 320

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i have the arctis 3 rm

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but i used to have the recon 320

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and basically the arctis 3 kinda sounds the same but the arctis 3 has very precise sounds its almost sounds wierd while the recon 320 has a very smooth around feel instead of sounding seperate

unique ridge Sep 17, 2020, 8:33 PM

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I'm in meetings at work....ugh. Any news on Wireless Pro support on PS5?

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Ha

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Some one is in the bathroom...with a mic on...

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LOL

brazen shuttle Sep 17, 2020, 8:38 PM

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when i turn on windows sonic it sounds so much more surround but it doesnt sound as good the stereo soundscape of arctis is amazing

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someoe in the bathroom?

unique ridge Sep 17, 2020, 8:39 PM

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Yea in a meeting....

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LOL

brazen shuttle Sep 17, 2020, 8:39 PM

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wtf

unique ridge Sep 17, 2020, 8:39 PM

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I guess he forgot to mute...the "Stream" is strong.

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Hahahah...I love the pandemic.

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I just pray we don't go shutdown on 11/12

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I assume GS will ship?

unique ridge Sep 17, 2020, 10:53 PM

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What if I have an HDMI audio optical splitter?

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I bought this for the DTS2 Headphones. Sucks that I can't use that. Wonder if it matters with the Tempis Engine.

sinful rock Sep 18, 2020, 2:52 AM

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Lol

tender rapids Sep 18, 2020, 2:53 AM

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Where do I go to do a twitch ban speak

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Apeal *

analog wren Sep 18, 2020, 2:54 AM

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you don;t.

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drop it.

brazen shuttle Sep 18, 2020, 12:55 PM

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go to customer support

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you can appeal it from there

ashen orchid Sep 18, 2020, 2:36 PM

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hey im trying to use the new steelseries moments and its not clipping anything?

mossy loom Sep 18, 2020, 3:33 PM

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just received a rival 3, everything works fine besides mouse5 ( the side click ) , it does a clicking sound but makes no input to my computer ( nor in game or online ) is my mouse defective ?

autumn torrent Sep 18, 2020, 4:04 PM

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Have you assigned any functions to it

mossy loom Sep 18, 2020, 4:05 PM

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yeah it's assignsed as mouse5 on engine 3

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and if I assign it to any other mouse button it also do nothing

autumn torrent Sep 18, 2020, 4:09 PM

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I mean like have you assigned it to use an ability in a game or something like that

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In the game, not engine

mossy loom Sep 18, 2020, 4:14 PM

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I can't because as I said it does no input in game

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clicking it while trying to assign a key does nothing

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it also does not trigger this arrow online

📎 unknown.png

tulip crown Sep 18, 2020, 5:02 PM

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I'm sure this has been asked, will the Arctis Pro wireless be compatible with PS5?

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All I had to do was scroll up

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Just need to wait for firmware ;) pretend I never asked ;)

real vine Sep 18, 2020, 8:13 PM

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So, I just wanted to confirm here. The Arctis Pro Wireless does not have the same capability for Discord notifications that the Apex series of keyboards does? I'm just trying to get the names of folk speaking to show on the display, and the names of folk joining and leaving the channel I'm in to pop up.

real vine Sep 18, 2020, 9:11 PM

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@tulip totem Ah! Perfect. Thank you. The SteelSeries support rep told me it wasn't possible, but that didn't sound right.

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@warped wharf Someone may be in need of some uptraining.

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Ticket

warped wharf Sep 18, 2020, 9:23 PM

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If you give me the ticket number I can take a look 🙂 Maybe a misunderstanding

idle solstice Sep 18, 2020, 9:39 PM

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📎 unknown.png

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help

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i can't log into steelseries engine 3 and steelseries gg completely just decided to delete itself from my pc

gray bridge Sep 18, 2020, 10:43 PM

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my computer wont recognize my headphones now and I can't seem to find anything to help

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yes, they are arctis 1

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i lost my blue tooth dongle

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and so i ordered a new on from steel series

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and my computer finds the new doingle but not my headphones

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the head phones make noise when plugged in and out of the computer though so it isnt' the cord

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i cant

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the pairing screen is where is refuses to find the headset

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📎 arctis_1.png

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tried multiple cords and headsets

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my wife and I both have headsets

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i dont normally

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but it is being very weird about it today

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it does not

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it wants new firmware that it doesnt want on my other headset

📎 firmware.png

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but when i try to load the firmware i get the image above again

ruby marlin Sep 19, 2020, 12:43 AM

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it has been a whole week since i replied to my ticket asking for info for warranty, do i keep waiting or what do i do?

weak geyser Sep 19, 2020, 12:47 AM

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@gray bridge have you tried resetting just the headset?

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@ruby marlin keep waiting, since the support staff is working from home it's taking longer to get to everyone's tickets than normal. Just gotta be patient. Also keep in mind that sending another message in your ticket will reset your place in the que so if you are next in line for a reply from your support person that means you'll go back to last in their list of tickets they're working on

wind dagger Sep 19, 2020, 1:28 AM

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I'm going to sound stupid, can i connect the arctis pro to the headphone jack on my xbox controller?

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i was looking at it (I dont have one). but it has the same connector on the headphones...

raven dock Sep 19, 2020, 2:06 AM

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Is this worrying?

📎 20200919_113338.jpg

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Got a bit of a split on my headset mic

swift sun Sep 19, 2020, 3:34 AM

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Hi so, my arctis 7's mic just stopped working for no reason

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I haven't done anything to it, just booted up my computer and it just doesn't wanna work

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It's being detected but not picking up anything

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(It worked fine yesterday so it's not the windows update thing)

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I've done the factory reset by pressing the button down on the left earcup it's still not working

tender rapids Sep 19, 2020, 7:21 AM

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i need help

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my mic works with the audio jack but not the wireless

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im using an arctis 1

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been using it wireless from sum days and all off a sudden mic doesnt work for wireless

wintry sandal Sep 19, 2020, 7:40 AM

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Is there a way i can adjust the sensitivity on the arctis 7, im using rtx voice and even that is picking up my breathing

tender rapids Sep 19, 2020, 9:24 AM

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If I get the arctis 1 wireless
Will I be able to use voice chat in my S20

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MonkaHmm

crisp breach Sep 19, 2020, 10:05 AM

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@analog wren or anyone that can help me. I Lost my freaking artics 1 mic... Do i need to wait the steelseries One bem available again. Or does any 3.5 Jack mic Will do good?

crisp breach Sep 19, 2020, 10:48 AM

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@tender rapids mostly yes, i use them on my wired ones

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Theyr bluetooth AM i right

tender rapids Sep 19, 2020, 10:49 AM

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I dont know
I haven't bought them

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I saw this and got worried

📎 20200919_152336.jpg

crisp breach Sep 19, 2020, 10:50 AM

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Ok, makes Sense. Mine goes trough 3.5 jack

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Not usbc

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But if he has a 3.5 Jack to link Xbox.. doesnt it work on Android as well as Jack?

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Only wired

tender rapids Sep 19, 2020, 10:54 AM

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I dont have a headphone jack in my phone

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PepeHands

vestal raft Sep 19, 2020, 10:59 AM

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My space bar key is sticky how do I fix it?

📎 video0.mov

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You can hear it clicking loud and it stays pressed in for a second

chilly beacon Sep 19, 2020, 12:29 PM

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Have you done anything with it? Cleaned it, eaten anything sticky (chocolate does this) over you keyboard?

main shuttle Sep 19, 2020, 12:30 PM

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I've lost all my mouse game profiles when I upgraded my engine software.
Is there ANY way of getting my profiles back?
I took a backup of my old (C:\Program Files\SteelSeries) folder before the upgrade, if that helps.

idle solstice Sep 19, 2020, 1:01 PM

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I've lost all my mouse game profiles when I upgraded my engine software.
Is there ANY way of getting my profiles back?
I took a backup of my old (C:\Program Files\SteelSeries) folder before the upgrade, if that helps.
@main shuttle if you have been logged in before than it should have saved it all

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at least steelseries engine does that

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steelseries gg doesn't do that so you're simply screwed if that's what you're talking about

raw vine Sep 19, 2020, 4:37 PM

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I installed SteelSeries GG and now I don't have arctis game anymore, only chat

shut sleet Sep 19, 2020, 4:38 PM

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@raw vine dm Kahn or Crash to get your Moments tester role and ask for help there :)

raw vine Sep 19, 2020, 4:38 PM

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oki

livid cloud Sep 19, 2020, 5:43 PM

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or welshy 🙂

vestal raft Sep 19, 2020, 6:02 PM

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@chilly beacon I have probably once spilled a few drops over it

main shuttle Sep 19, 2020, 6:47 PM

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at least steelseries engine does that
@idle solstice I had logged in on steelseries engine, before updating to the new version (not gg).
After losing my profiles, I updated to GG. Still didn't have the profiles on the web.

I even tried copying all my engine files back (which helped a few weeks ago), but it didn't work this time 😦

idle solstice Sep 19, 2020, 6:47 PM

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from what i could tell presets from steelseries engine don't transfer to gg

main shuttle Sep 19, 2020, 6:48 PM

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I lost my profiles when I updated from the old engine to the new version of engine (not gg)

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I logged into my account on engine, which makes me think my "online" profiles overwrote my local profiles ?

idle solstice Sep 19, 2020, 6:49 PM

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might be, i don't know much about this, i just know that when logging in your presets should be there

main shuttle Sep 19, 2020, 6:50 PM

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I'll try again, but before I logged in, I should have my local profiles saved somewhere

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I have the entire folder zipped and it did help me recover my profiles when I downgraded from GG to engines 3 weeks ago

📎 unknown.png

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but I'm unable to do so now. any idea what the profile file is stored as? (locally).

real cradle Sep 20, 2020, 4:01 AM

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Is this worrying?
@raven dock yes, any crack on a HS is something to worry about, try to reinforce it

sleek marlin Sep 20, 2020, 4:30 AM

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yo i need help with my apex pro tkl

sleek marlin Sep 20, 2020, 4:46 AM

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📎 image0.jpg

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this is what happens when i turn the illumination completely off

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and if i try and change it to any other color, those exact keys stay those exact colors

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i've never dropped it or spilled anything or whatever, it just randomly started doing it

weak geyser Sep 20, 2020, 4:58 AM

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Have you tried resetting the keyboard?

somber breach Sep 20, 2020, 6:24 AM

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Hi, I'm facing a very unusual problem with my mouse. I have sims 3 edition Steel series mouse and only sometimes it gets detected on my laptop. When It's not detected and plugged in, the senor part area, the surface gets slightly warm. I contacted support, they told me to uninstall drivers and engine completely and I did that, but that didn't helped. I also tried resetting the mouse by clicking the 3 combination buttons but the led light in my case won't blink at all. It works fine when it gets detected though.

proven citrus Sep 20, 2020, 3:22 PM

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My Arctis Pro Wireless headphones fade away when the sound is quiet, and after it goes above a certain point then it just shoots right back up again, how do i turn this off?

jovial basin Sep 20, 2020, 7:09 PM

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Hi, I'm facing a very unusual problem with my mouse. I have sims 3 edition Steel series mouse and only sometimes it gets detected on my laptop. When It's not detected and plugged in, the senor part area, the surface gets slightly warm. I contacted support, they told me to uninstall drivers and engine completely and I did that, but that didn't helped. I also tried resetting the mouse by clicking the 3 combination buttons but the led light in my case won't blink at all. It works fine when it gets detected though.
@somber breach Get a new mouse! that thing is old, might of have died already!

somber breach Sep 21, 2020, 6:17 AM

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@somber breach Get a new mouse! that thing is old, might of have died already!
@jovial basin yup, If this doesn't works, I'm planning to buy g102.

valid sedge Sep 21, 2020, 6:43 AM

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Is there a way to buy a new dongle for my artics 7s? I lost it while moving houses and cannot find it at all, after unpacking everything. I don't want to buy a new headset since it still works wired, but I prefer using it wirelessly.

unkempt magnet Sep 21, 2020, 7:02 AM

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When I’m pressing something it uses shortcut instead of the key

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Anyone know how to fix this?

knotty kraken Sep 21, 2020, 1:14 PM

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my lights on my apex 5 are getting darker and my mouse when i set it to red its orange

upper cape Sep 21, 2020, 2:46 PM

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SS moments doesn't run after installation. Win 7 x64

shut sleet Sep 21, 2020, 2:50 PM

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Contact Crash or Kahn to get your moments tester role and ask for help there @upper cape :)

quasi crag Sep 21, 2020, 3:42 PM

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Hey mods @tender rapids appears to be a fishing scam they have multiple accounts

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@shut sleet

thick narwhal Sep 21, 2020, 3:43 PM

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Same, got a message just now

upper cape Sep 21, 2020, 3:57 PM

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Can someone help me? Why steel series GG doesn't run after installation?

unique gust Sep 21, 2020, 4:13 PM

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My cat chewed my transmitter cord.. got the headphones a month ago. Any idea when replacements will be available?

autumn torrent Sep 21, 2020, 4:14 PM

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Which product

unique gust Sep 21, 2020, 4:28 PM

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arctis 7

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📎 20200921_110549.jpg

unique gust Sep 21, 2020, 5:14 PM

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I talked to an agent on the site and she said "we will try to get those back in stock!" Are they even still in production? seems like its been out of stock for over a year

remote island Sep 21, 2020, 5:42 PM

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is there any way to change the gif speed on the apex pro's display?

livid cloud Sep 21, 2020, 6:12 PM

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no :/

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its always 10fps

remote island Sep 21, 2020, 6:33 PM

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oof

shut sleet Sep 21, 2020, 6:37 PM

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Would be nice to see improved

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Maybe higher resolution as well :)

livid cloud Sep 21, 2020, 6:38 PM

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jeez len #product-ideas

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can we get a mod in here to sort this man out xDD

short nimbus Sep 21, 2020, 6:52 PM

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Can anyone help me in here with my headset ?

shut sleet Sep 21, 2020, 6:57 PM

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tender rapids Sep 21, 2020, 8:03 PM

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Can anyone here help me with a problem?

unique gust Sep 21, 2020, 8:04 PM

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mine was avoided like the plague lol

tender rapids Sep 21, 2020, 8:04 PM

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Lol

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Well anyways the problem is that whenever i play loud music and i'm in a discord call with some friends they can hear it too.

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If someone else experiences this i really want to know how to fix it.

unique gust Sep 21, 2020, 8:05 PM

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loud music through the headset? or outside speakers

tender rapids Sep 21, 2020, 8:05 PM

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Headset ofcourse

unique gust Sep 21, 2020, 8:06 PM

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which one

tender rapids Sep 21, 2020, 8:06 PM

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Arctis 5

unique gust Sep 21, 2020, 8:06 PM

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well I have the 7's.. and I dont think I've ever played it loud enough for that to happen

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does it sound like its coming from your mic or like feedback

tender rapids Sep 21, 2020, 8:07 PM

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I don't really know. My friend just say that they can hear it. I cannot hear it only them

unique gust Sep 21, 2020, 8:07 PM

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only music?

tender rapids Sep 21, 2020, 8:08 PM

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Well any type of sound really(if it's hard enough) but music for the most part since i watch it on a pretty high volume.

unique gust Sep 21, 2020, 8:10 PM

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I know the mics arepretty sensitive.. maybe just mute when you aren't talking. Sorry I cant help further

tender rapids Sep 21, 2020, 8:11 PM

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Yeah that's usually what i do lmao

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But thanks for the help anyways

unique gust Sep 21, 2020, 8:11 PM

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I tried. np

hardy tiger Sep 21, 2020, 8:33 PM

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I am using rival 600, I cannot adjust the mouse sensitivity for my goal improvement. How do I do it?

open elk Sep 21, 2020, 8:48 PM

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📎 Screenshot_2020-09-21-22-48-00-435_com.discord.jpg

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Probably banned already but if he just left the server because he ain't in it anymore

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Just saying that uh it's a scam so yeah

shut sleet Sep 21, 2020, 8:49 PM

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He's gone

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It's not easy to combat

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That's a great tip

unique gust Sep 21, 2020, 8:51 PM

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neat.

humble ivy Sep 21, 2020, 11:59 PM

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Hello! I'm using headsets Siberia 350, but this item i no longer supported. Can I change the LED color somehow (now it's stucked in orange) , because the SteelSeries engine 3 can't find them. Thank you in advance!

pliant isle Sep 22, 2020, 3:57 AM

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Do you guys also experience steelseries software not detecting our steelseries device automatically? It detects once i unplug and plug it again. And when i restart or shutdown my pc and open it the software doesnt detect it. So i have to unplug and plug it again for it to detect. But my settings is still working. This is regarding the software not the device. My arctis 5 is working fine. Just wanna know if this is normal

tender rapids Sep 22, 2020, 4:14 AM

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Can u take the mic off on any of the headsets

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Steel series

weak geyser Sep 22, 2020, 4:26 AM

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Only the Arctis 1 has a detachable mic @tender rapids

waxen rampart Sep 22, 2020, 7:21 AM

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Hey, if anyone can help me, please suggest

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I am trying to apply the student discount code from studentbeans on the steelseries website when buying the product

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But I am getting constant error of "cannot be applied with an ongoing promotion"

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but I am applying the coupon on a non discounted item

hoary shell Sep 22, 2020, 7:30 AM

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@waxen rampart If you submit a ticket to #official-support we can get you a new code. Some of the Student Beans codes aren't working correctly, but we have backups available.

waxen rampart Sep 22, 2020, 7:30 AM

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I already did, and I am waiting for the response from past 3 days

hoary shell Sep 22, 2020, 7:30 AM

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What's your ticket number?

waxen rampart Sep 22, 2020, 7:32 AM

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@hoary shell this is my ticket number 835184

hoary shell Sep 22, 2020, 7:32 AM

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also do be aware support isn't on shift on weekends, so if you submitted it on Friday, there may be some extra days in there before a response usually comes through

waxen rampart Sep 22, 2020, 7:33 AM

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I submitted on Friday morning.

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I am waiting so desperately to place an order, I am loosing my patience 😟

hoary shell Sep 22, 2020, 7:35 AM

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I know it sucks, but we do have lots of people at home, playing more games and working, so things like headsets are in high demand, so support tickets are a bit backed up. :c

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I sent a new coupon on the ticket for ya.

waxen rampart Sep 22, 2020, 7:36 AM

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yeah, I do understand

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@hoary shell thanks a lot, finally. My wait is over

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you are a rock star @hoary shell

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I can finally place my order

hoary shell Sep 22, 2020, 7:38 AM

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np, have a good night. 👋

waxen rampart Sep 22, 2020, 7:39 AM

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I hope you guys fix the student discount via studentbeans

hoary shell Sep 22, 2020, 7:40 AM

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👍 We're aware of it and we're working on it

waxen rampart Sep 22, 2020, 8:05 AM

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order placed, arctis 9 it is
all thanks to you @hoary shell

autumn torrent Sep 22, 2020, 12:00 PM

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Epic

fast flower Sep 22, 2020, 12:50 PM

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Hi there - I'm using an Arctis 7, interchangeably on PC and PS4. When charging via the USB port off on PS4, the power button LED shifts to a yellow blinking light. This is only resolved by plugging at least once again into a PC, then it goes green once again. Is this standard in regards to the power button LED color?

spice condor Sep 22, 2020, 1:39 PM

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Any word on how the Artic Pro Wireless headset will be supported on PS5?

tropic prawn Sep 22, 2020, 1:50 PM

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Yeah, I am interested in that also.

dusky bluff Sep 22, 2020, 2:18 PM

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Hello, i am a new owner of the new Arctis 9 for ps5, can you tell me if i can setup the equaliser via the pc software and if yes, the equalizer will be activated with my ps4 ?

tender rapids Sep 22, 2020, 2:25 PM

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Hi, can anyone help me with Rival 600? Just bought it and its not working. When i force instal update (b4 b5 and cpi) lights go off again and stops working....

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never had any issue with SS products...

tender rapids Sep 22, 2020, 2:44 PM

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hello?

sterile bronze Sep 22, 2020, 2:46 PM

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when i try get the refferal link it says "Your reward could not be delivered. Please try again."

tropic prawn Sep 22, 2020, 2:47 PM

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I have the 500, so I am not sure how to help. Sorry!

tender rapids Sep 22, 2020, 2:48 PM

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ill return it tomorrow then 😦

tropic prawn Sep 22, 2020, 2:48 PM

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Try the actual steelseries support.

mental bone Sep 22, 2020, 2:48 PM

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Does anyone know how long an RMA ticket takes to process? I opened a ticket 11 days ago because my Arctis 7 won't charge anymore. I was emailed the same day saying I would have to RMA my headset. That was the last I heard from them. I have sent followup emails but get no replies.

tender rapids Sep 22, 2020, 2:49 PM

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Try the actual steelseries support.
@tropic prawn i need it also for work, not just gaming so its pretty urgent

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cba waiting weeks for some ticket from support

sterile bronze Sep 22, 2020, 2:50 PM

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when i try get the refferal link it says "Your reward could not be delivered. Please try again."
any way to fix?

tropic prawn Sep 22, 2020, 2:52 PM

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Try drivereasy/

restive gyro Sep 22, 2020, 2:52 PM

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Hello ı am a steelseries arctic 3 user but my cable broke how can ı fix that ? My friends told me that ıf u contact with steelseries.tr they can help u but ı dont know how to do that can u help me ı am a streamer and ı cant make a stream today.

tropic prawn Sep 22, 2020, 2:52 PM

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?

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It will download all the drivers you need on you pc.

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Might have something to do with that?

tender rapids Sep 22, 2020, 2:52 PM

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i will, but allready wasted 2 hours searching dozen of posts...

tropic prawn Sep 22, 2020, 2:53 PM

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Drivereasy takes just a few minutes. It will download every driver you need.

tender rapids Sep 22, 2020, 2:53 PM

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kk instaling now

tropic prawn Sep 22, 2020, 2:54 PM

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@restive gyro I believe you will have to order a new cord.

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https://steelseries.com/gaming-accessories/!81--arctis-3-bluetooth-main-headset-cable

SteelSeries

Arctis 3 Bluetooth Main Headset Cable

Replacement cable for Arctis 3 Bluetooth.

restive gyro Sep 22, 2020, 2:56 PM

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but they dont have ship

tropic prawn Sep 22, 2020, 2:57 PM

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Try amazon?

restive gyro Sep 22, 2020, 2:57 PM

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yea ı should look there

tender rapids Sep 22, 2020, 2:57 PM

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driver easy did not find any outdated drivers connected to mouse or keyboard

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: P

tropic prawn Sep 22, 2020, 3:00 PM

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hmm

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You do have the steelseries engine downloaded? Just so I am sure.

tender rapids Sep 22, 2020, 3:00 PM

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yes, i have everything steel series

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keyboard, previous mouse, mousepad, headphgones

tropic prawn Sep 22, 2020, 3:05 PM

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Is the cable plugged in all the way on the mouse side? Any little pie ces of paper or anything get in there?

chilly beacon Sep 22, 2020, 3:07 PM

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is there anywhere i can ask about a super weird issue i had with moments?🙈

livid cloud Sep 22, 2020, 3:08 PM

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msg one of the SS staff for a role that gives you access to the specific moments channels

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try welshy

chilly beacon Sep 22, 2020, 3:11 PM

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i'll try that! i messaged someone else but didn't get a response 😒

tender rapids Sep 22, 2020, 3:19 PM

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Is the cable plugged in all the way on the mouse side? Any little pie ces of paper or anything get in there?
@tropic prawn nothing in there, plugged all the way in, it works (without any rbg but logo) untill i click update the mouse

fickle solstice Sep 22, 2020, 4:09 PM

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is the rival 3 powered by aa batteries or does it need to be charged with like a charging cable

tropic prawn Sep 22, 2020, 4:15 PM

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What headset?

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Is it pc you are using them on?

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Specifically if it is discord. You have to go into sound and video and manually change the input and output to steelseries arctis 3.

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You can do it on your pc too. Make it the default input/output.

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I disabled my mic on mine because I use a Rode studio USB.

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Ah

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Check your chatmix?

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It is in the wireless box. It is a way to to adjust in game and chat volume.

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Ah

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Still should have that ability

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Do you have the steelseries engine?

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You can adjust your headset through that.

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https://steelseries.com/engine

SteelSeries Engine Software - GameSense & Customization | SteelSeries

Download the SteelSeries Engine 3 software for the best gaming experience on Windows and Mac.

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You will want to download that and mess with the EQ maybe.

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No

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Just need to make an account to connect your gear to.

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If it is random like that, might have just broke them then?

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Have you dropped them or anything?

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Cord could be getting old?

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For what?

trim summit Sep 22, 2020, 4:49 PM

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whats the difference between the arctis 9 and the arctis pro

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.

fickle solstice Sep 22, 2020, 5:00 PM

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are we talking 9x or 9 wireless

trim summit Sep 22, 2020, 5:01 PM

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wireless

fickle solstice Sep 22, 2020, 5:02 PM

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ok well i cant find info on the 9 wireless but the 9x is reccomended for like xbox and the pro is reccomended for pc and ps4

trim summit Sep 22, 2020, 5:02 PM

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oj

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oh*

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ty

fickle solstice Sep 22, 2020, 5:02 PM

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ye

meager hedge Sep 22, 2020, 5:03 PM

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So, website says it has free shipping but when I get to cart page, it calculates additional shipping cost

📎 unknown.png

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Any idea why?

📎 unknown.png

fickle solstice Sep 22, 2020, 5:03 PM

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but the arctis pro

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has 2 batteies

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so you can charge one while using the other

brazen anchor Sep 22, 2020, 5:03 PM

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The arctis pro wireless still work on Xbox

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You just have to change some settings

fickle solstice Sep 22, 2020, 5:04 PM

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yes but the 9x is more recommended for zbox

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xbox

brazen anchor Sep 22, 2020, 5:04 PM

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I guess

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but I still use my pro wireless for my xbox, and it works just like it would on Playstation

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If you are going to use your headphones for things other than the Xbox then I suggest the pro wireless

trim summit Sep 22, 2020, 5:06 PM

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right now im just using my arctis 7 wireless for pc

brazen anchor Sep 22, 2020, 5:06 PM

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but if you are using it for ONLY xbox then I would get the 9x

trim summit Sep 22, 2020, 5:06 PM

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i dont plan on playing on console anymore

analog wren Sep 22, 2020, 5:07 PM

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Running on up to two AAA-size batteries, the Rival 3 Wireless can be used for more than 400 hours

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@fickle solstice

fickle solstice Sep 22, 2020, 5:07 PM

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ah ok thanl you

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thank*

tender rapids Sep 22, 2020, 5:28 PM

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why is my arctis pro wireless having more latency when I download steel series engine?

trim summit Sep 22, 2020, 5:28 PM

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not sure

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open a ticket from steelseries if you dont get your answer

viral totem Sep 22, 2020, 5:37 PM

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So, weird issue but I'll plug my arctis 7's in to charge overnight and when I wake up, it's not charging and they're not charged. It will charge, let's say +25% and just stop. Any ideas?

trim summit Sep 22, 2020, 5:38 PM

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nope

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sorry

tender rapids Sep 22, 2020, 5:40 PM

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@trim summit lol if u dont know, then dont talk, hes not specifically asking you

trim summit Sep 22, 2020, 5:40 PM

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bro chill

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i have a theory though

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it might be because the lithium ion batteries are leaking or something

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but its just a theory

knotty kraken Sep 22, 2020, 5:47 PM

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someone is a bit agro

viral totem Sep 22, 2020, 5:47 PM

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Doubt it, I've had them for less than a month

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And had no other issues

trim summit Sep 22, 2020, 5:49 PM

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hm

ashen crater Sep 22, 2020, 6:18 PM

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how do u get the m750 lighting effects for the apex pro

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cause the m750 got really cool effects

thick siren Sep 22, 2020, 6:27 PM

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what software do i use for the arctis 7?

wanton pier Sep 22, 2020, 7:49 PM

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like everything else

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steelseries engine @thick siren

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https://steelseries.com/engine

SteelSeries Engine Software - GameSense & Customization | SteelSeries

Download the SteelSeries Engine 3 software for the best gaming experience on Windows and Mac.

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@ashen crater in the engine

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there are some pretty nice presets there

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recommend checking it out

brazen shuttle Sep 22, 2020, 7:59 PM

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hey guys regarding the bluetooth and wireless thing for the arctis 9/9x whats the point of having that feature cant you listen to spotify or other musics on xbox ik its a good feature that a lot of gamers will use and stuff but cant you use music on xbox? I havent played xbox in years so i dont really remember

wanton pier Sep 22, 2020, 8:00 PM

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what

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the wireless i think is for pc only

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could be wrong tho

shut sleet Sep 22, 2020, 8:14 PM

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Any idea why?
@meager hedge I would guess it's because it has free shipping at that price. Then when you add the discount the total price is less than what would give you free shipping and thus it adds shipping

meager hedge Sep 22, 2020, 8:15 PM

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Oh well, that is the case :/

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That sucks but still good deal

wary condor Sep 22, 2020, 8:19 PM

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Anyone know if there is a replacement USB cable I can get for my WoW Catalclysm mouse? Is it the same cable used in some of the others? Because I couldn’t find one specifically for that mouse.

brazen shuttle Sep 22, 2020, 8:56 PM

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whats steeleries best house

autumn torrent Sep 22, 2020, 9:11 PM

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It’s all preference

brazen shuttle Sep 22, 2020, 9:19 PM

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mm

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is the sensei 310 for ambidetrous people while rival 310 for right handers?

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idk about other mouses but im curious which mouse is good for me

distant abyss Sep 22, 2020, 9:30 PM

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does anyone know how to fix the performance stats that are shown on the oled displays??

wanton pier Sep 22, 2020, 10:59 PM

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@distant abyss its a thing with the actual software, so you currently can't have it

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i hope theey fix it tho

distant abyss Sep 22, 2020, 11:33 PM

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Me too the idea is cool

tender rapids Sep 23, 2020, 12:42 AM

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So I have an Arctis 5 headset and I'm confused. It was unplugged from the chat dial and replugged in

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Now I can only hear sound if I have chat selected

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📎 unknown.png

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Selecting the other two options gives no sound at all and the mic wont work. Is this how it's supposed to be?

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And yes, the chat dial is right in the middle

stone python Sep 23, 2020, 1:38 AM

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@tender rapids I have the arctis pros and sometimes I have to unplug and replug it in to my computer for the game option to even show up. also some applications might have one or the other selected in windows sound settings

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if you check there in advanced sound options "app volume and device preferences" something might be selected so that nothing would go through the game side of audio

upbeat shell Sep 23, 2020, 3:43 AM

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Can anyone help me with the eq settings for tarkov? It’s really hard to hear people when my stream tells me they hear him. It’s insane. What do I need to do?

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I’m using artic 7s pro

hallow condor Sep 23, 2020, 5:04 AM

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in the aimmaster whenever i turn at a certain speed the camera just turns 90 degrees randomly

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it only has happened with my new mouse

fickle solstice Sep 23, 2020, 5:04 AM

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what mouse u got

hallow condor Sep 23, 2020, 5:12 AM

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g502

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its pretty good

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i found another aim website

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so its all good

lime bane Sep 23, 2020, 5:17 AM

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I gave my hero to my friend

hallow condor Sep 23, 2020, 5:18 AM

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cool

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my friend gave me my razer goliath mousepad

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i might get a new one

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its kinda small

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also i might get 2 more 15.6 inch monitor

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because im a laptop gamer 😎

timid cloak Sep 23, 2020, 5:22 AM

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hey yall, bought an arctis 1 yesterday and when i plug it in it sounds like its 7.1, how do i put it on stereo?

timid cloak Sep 23, 2020, 6:11 AM

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gotcha

slender hinge Sep 23, 2020, 10:46 AM

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What’s better for PC arctis 7’s or the new arctis 9’s

shut sleet Sep 23, 2020, 10:57 AM

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Do you want bluetooth?

slender hinge Sep 23, 2020, 12:32 PM

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Mostly will be used for PC

shut sleet Sep 23, 2020, 12:41 PM

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I haven't personally used the 7 but I think Bluetooth is the main difference

lime bane Sep 23, 2020, 2:17 PM

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I use the 7 and there great.

slender hinge Sep 23, 2020, 2:42 PM

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thank you

jovial basin Sep 23, 2020, 2:44 PM

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Yeah I rock the 7 and no complaints. make sure to tune your eq when you get them!!

fickle solstice Sep 23, 2020, 3:21 PM

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@hallow condor give me your old mousepad when you get a new one

hallow condor Sep 23, 2020, 3:21 PM

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do u live in virginia

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eifbwibg

fickle solstice Sep 23, 2020, 3:22 PM

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i was born there

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but i live arizona now

hallow condor Sep 23, 2020, 3:22 PM

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i was born in new hampshire

fickle solstice Sep 23, 2020, 3:22 PM

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neat

lime bane Sep 23, 2020, 3:22 PM

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I was born and still live in Indiana

fickle solstice Sep 23, 2020, 3:22 PM

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jones

hallow condor Sep 23, 2020, 3:23 PM

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it might be the goliath pro glide

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9.99

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pretty smooth

fickle solstice Sep 23, 2020, 3:24 PM

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nice

tender rapids Sep 23, 2020, 4:57 PM

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what rgb settings come with apex pro

lime bane Sep 23, 2020, 4:57 PM

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a lotr

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google them

tender rapids Sep 23, 2020, 4:57 PM

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ok

calm shuttle Sep 23, 2020, 6:08 PM

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🙂

📎 unknown.png

jovial basin Sep 23, 2020, 6:11 PM

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eyy we have the same mouse

calm shuttle Sep 23, 2020, 6:13 PM

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i have a arctis 7 and now a rival 710... omw to apex pro/7 xD

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but yeah money not really growing on trees xD

jovial basin Sep 23, 2020, 6:19 PM

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I have the A7 too

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and the Apex 7

calm shuttle Sep 23, 2020, 6:20 PM

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apex 7 is a big dream

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expencive dream but rlly good

jovial basin Sep 23, 2020, 6:27 PM

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I got mine for 109€

calm shuttle Sep 23, 2020, 6:31 PM

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good price damn

jovial basin Sep 23, 2020, 6:32 PM

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the mouse for 50 and the headphones for 30 :D

calm shuttle Sep 23, 2020, 6:46 PM

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mouse 80 euro's headset 110 or som

lofty marsh Sep 23, 2020, 10:54 PM

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I have the arctic 3 bluetooth and they were working good but the mic is suddenly super quiet.

west wind Sep 23, 2020, 11:20 PM

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I noticed with the arctis pro game dac, when the mic is mutes. And i gwt the mic very close to my mouth and talk it still send voice, my friend said it super faint tho

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I don't really care much lol, as long as the mics not in my mouth when im muted

weak geyser Sep 23, 2020, 11:21 PM

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Are you muting the mic through the DAC or on the headset itself?

west wind Sep 23, 2020, 11:22 PM

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Headset

#

Lmk if u wanna hear it in a vc

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Its not a huge prob, just lettin u guys know

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Oh no i just ran into another problem :(

#

The game dac keep disconnecting and reconnecting, somethings loose inside?? Dammit.

weak geyser Sep 23, 2020, 11:36 PM

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Try unplugging it from the PC, restarting, and plug it back in

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You can also try uninstalling the drivers and reinstalling them

lofty marsh Sep 23, 2020, 11:39 PM

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@weak geyser any idea what my problem could be and if I could fix it?

weak geyser Sep 23, 2020, 11:39 PM

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What program were you using the mic with?

lofty marsh Sep 23, 2020, 11:40 PM

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It was happening on Instagram (via bluetooth), google voice (via bluetooth), discord (wired), and zoom wired.

weak geyser Sep 23, 2020, 11:41 PM

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All on a mobile device?

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Or was Discord and Zoom on PC?

lofty marsh Sep 23, 2020, 11:41 PM

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Yes

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2nd thing you said

weak geyser Sep 23, 2020, 11:43 PM

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Do you have a PC you can plug the wire into? If so you can listen to the mic through Windows and see if it sounds quiet like that. If so then it's most likely a problem with the mic capsule

lofty marsh Sep 23, 2020, 11:43 PM

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When I listen to it its really quiet

weak geyser Sep 23, 2020, 11:44 PM

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In that case it's probably an issue with the capsule itself. One last thing you can try is uninstalling the device drivers and reinstalling them to see if that resets it. If not there may be a way to reset the headset completely but I don't know of one right off hand

lofty marsh Sep 23, 2020, 11:46 PM

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Ok I will wait for someone to get back to my support ticket. And when you say the capsule what do you mean

weak geyser Sep 23, 2020, 11:47 PM

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The actual thing that picks up the audio from your voice inside the plastic bit on the headset lol. It's probably a software issue because mic capsules usually don't give out easily, but not impossible I suppose

#

Support will probably be able help you better than me because I can only recommend general troubleshooting steps since I don't own and haven't used an Arctis 3 personally

lofty marsh Sep 23, 2020, 11:50 PM

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If it is a problem with the mic where it's not working at all is there a warranty that will replace it?

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I only got it like 2 weeks ago 😂

weak geyser Sep 23, 2020, 11:51 PM

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Yeah if it's still under warranty you can def RMA it

west wind Sep 23, 2020, 11:51 PM

#

okay so the game dac is the problem... i reinstalled and restarted

#

i guess i gotta support ticket and replace the dac? or do i send the whole thing..

weak geyser Sep 23, 2020, 11:52 PM

#

You'll probably only send the DAC if Support wants you to RMA it

west wind Sep 23, 2020, 11:52 PM

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man that sucks, i just got it

#

cool

still sedge Sep 24, 2020, 12:15 AM

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Hey my headset is echoing for some reason I have bought 2 of the same headsets the Arctis 1 and they both echo leading me to believe that it is something that I am doing. Can anyone help me out?

weak geyser Sep 24, 2020, 12:25 AM

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What do you mean by echo? Like hearing yourself through the headset or like the audio coming through has some kind of echo effect applied to it?

#

If it's the latter then you might have some audio effect applied through Windows that you can turn off

still sedge Sep 24, 2020, 12:25 AM

#

People in my discord chat can hear themselves through my mic

#

I have turned my volume down but then they cannot hear me

weak geyser Sep 24, 2020, 12:26 AM

#

Go into SSE and see if you have side tone enabled. If so try turning that off and seeing if it helps

still sedge Sep 24, 2020, 12:27 AM

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I dont think I can use SSE i have the arctis 1

weak geyser Sep 24, 2020, 12:30 AM

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True, in that case go into the hardware and sound settings in Windows through control panel and see if you have "Listen to this Device" selected on the headphone output

still sedge Sep 24, 2020, 12:31 AM

#

It is not checked

weak geyser Sep 24, 2020, 12:32 AM

#

Hmm I'm not really sure what else to suggest, sorry about that. Maybe someone else can give you some more advice

honest delta Sep 24, 2020, 2:36 AM

#

can anyone help me here, I've submitted a support ticket, but thought it might be quicker to try here, so i have the arctis pro wireless headset, when i load up a game i get a really noticeable and frankly infuriating buzzing noise. I've been changing settings left right and centre trying to fix it, nothing has worked up to now. except one thing, changing my source on the dac from PC to AUX, this fixes the issue, i would just run it on that except doing this loses my license for DTS, has anybody had this issue and fixed it? i'm starting to think maybe my dac is busted... really disappointing for a £300 headset.

sinful mist Sep 24, 2020, 2:39 AM

#

I got ice cream in my keyboard

#

Yeah ur dac is broken

honest delta Sep 24, 2020, 2:58 AM

#

awesome

lofty marsh Sep 24, 2020, 3:00 AM

#

Hello I was told to I am to get started on the warranty replacement program. where do I respond with this information? If someone could help me I would appreciate it.

honest delta Sep 24, 2020, 3:14 AM

#

Yeah ur dac is broken
@sinful mist nevermind i fixed it, literally the easiest thing as well, all them settings i changed and it never crossed my mind, try a different usb port, that is what fixed it for me -_-

sinful mist Sep 24, 2020, 3:19 AM

#

That’s good

tender rapids Sep 24, 2020, 6:34 AM

#

Any ways to clean the xl RGB mousepad

dreamy solstice Sep 24, 2020, 9:11 AM

#

Hello. After I use my rival 710 the mouse scroll started squeaking. How can I fix that?

#

after about 1 month

rigid hemlock Sep 24, 2020, 9:28 AM

#

I downloaded the steelseries engine 3 so i could remove mic monitoring (cause im not a big fan of it) on my Arctis 9x's but honestly couldnt figure out how to connect it to my laptop. I did see some videos on how to but all of the were using wires, was this problem?

#

So if i used the usb dongle that came with the headset i should be set right?

#

Oh yeah not dongle the charging cable thing

#

Yeah that makes sense

#

Thanks for helping

rustic grotto Sep 24, 2020, 10:06 AM

#

Hi. I have the Arctis Pro Wireless and have used the workaround for the Xbox One. I am getting the Xbox Series X and they don't have the optical port. It says in the FAQ i can still make it work but can someone explain the exact set up I'll need cables included. Thanks so much

dreamy solstice Sep 24, 2020, 12:01 PM

#

can someone help me pls?

burnt cave Sep 24, 2020, 12:25 PM

#

Hi, my mouse/cursor has started randomly stopping for 2 secs and then it starts moving again. Like it stops responding completely and then when it works again it works smoothly with no lag or anything?

granite solar Sep 24, 2020, 1:25 PM

#

hi guys, i have an issue with my OLED screen on my Apex 7

#

i activate a system monitor on my OLED screen, GPU and RAM are just doing fine meanwhile my CPU is stated
"NaN" Ghz and NaN Celcius

#

maybe someone can help me with this issue

#

thank you in advance

granite solar Sep 24, 2020, 2:02 PM

#

hmmmm

#

i use ryzen 5 3600

#

but the percentage of usage is shown

#

one more thing, why my spotify cant be integrated in system OLED??? i opened the engine and the spotify is not showing at "Apps" category

#

@tulip totem

latent fiber Sep 24, 2020, 3:13 PM

#

So basically I'm wondering why the valorant symbol is in my default config that I can't remove

📎 unknown.png

#

How can I remove the, "Start with Application" from default config?

tender rapids Sep 24, 2020, 3:56 PM

#

The letter T is a different colour on my Apex 7, it happened before and fixed but now it's back to this stage again. In the SteelSeries Engine it says it's the same colour as the rest, but it isn't. Anyone had a similar issue or a solution? Your input would be greatly appreciated! 🙂

cinder bay Sep 24, 2020, 4:04 PM

#

i have slammed my rival 500 mouse and the mouse button 11 has fallen off, can i put it back on or nah?****

fickle solstice Sep 24, 2020, 4:05 PM

#

what game were u playing

cinder bay Sep 24, 2020, 4:05 PM

#

MW...

fickle solstice Sep 24, 2020, 4:06 PM

#

ah

cinder bay Sep 24, 2020, 4:06 PM

#

nothing has snapped off of the button thingy

#

im trying to put it back on but idk how

fickle solstice Sep 24, 2020, 4:06 PM

#

picture?

cinder bay Sep 24, 2020, 4:07 PM

#

📎 20200924_170633.jpg

#

like nothing on the inside has snapped either

#

📎 20200924_170754.jpg

#

my mouse looks manky xD

subtle iris Sep 24, 2020, 4:09 PM

#

what have u tried to fix it

cinder bay Sep 24, 2020, 4:10 PM

#

tried putting the button on it lol

#

like theres a hook thingy and thought id try hooking it back on but its comes off

#

📎 20200924_170957.jpg

fickle solstice Sep 24, 2020, 4:12 PM

#

i have no clue

#

@hollow trellis

subtle iris Sep 24, 2020, 4:13 PM

#

I have the rival 3 and there's a little line that's a tiny bit open but I'm just asking if moisture/sweat can get into there?

fickle solstice Sep 24, 2020, 4:14 PM

#

i hope klexos can help

#

@cinder bay klexos is a staff member so he should know, hopefully

cinder bay Sep 24, 2020, 4:15 PM

#

thanks, me too lol

fickle solstice Sep 24, 2020, 4:16 PM

#

then again its like early in the day so he is probably busy

cinder bay Sep 24, 2020, 4:16 PM

#

awww

#

it's 5:15 PM for me aha

fickle solstice Sep 24, 2020, 4:18 PM

#

lol

hollow trellis Sep 24, 2020, 4:39 PM

#

please dont @ me, especially in this channel, if you want me to help, make a ticket with #official-support & hope i get it

granite solar Sep 24, 2020, 5:22 PM

#

anyone here who use apex 7 got issue on system monitor ???

#

cpu is being shown NaN

#

???

#

what about you?

#

what about you @tender rapids ??

tender rapids Sep 24, 2020, 5:25 PM

#

no

granite solar Sep 24, 2020, 5:47 PM

#

hmmmmm can you show me the system monitor u use??

#

thanks @tender rapids

ashen crater Sep 24, 2020, 6:09 PM

#

@ashen crater in the engine
@wanton pier i got the engine but it does not have the same effects as the m750

weak geyser Sep 24, 2020, 6:11 PM

#

@granite solar AMD Ryzen CPUs are not currently supported on the system monitor. Also, the Spotify integration hasn't worked for a long time because an update to Spotify broke the integration with SSE and as far as I know Spotify hasn't worked with SteelSeries to be able return the integration to their products

granite solar Sep 24, 2020, 6:19 PM

#

@weak geyser thanks bro for your answer.. that’s really helping

#

That’s okay then.. my apex is not broken or something🤣

weak geyser Sep 24, 2020, 6:22 PM

#

Yeah your keyboard is fine lol

wanton pier Sep 24, 2020, 6:48 PM

#

@ashen crater theres a possibility that your keyboard uses zone lighting, not individual backlit. could be wrong tho.

shut sleet Sep 24, 2020, 6:48 PM

#

Which keyboard @ashen crater ?

half compass Sep 24, 2020, 8:23 PM

#

For some reason I have a pitch noise whenever i'm using the Artics 5 2019 edition. Any reasons why?

#

This is what it sounds like

📎 pitch_noise.mp4

#

Even when my mic is muted i can still hear it a little bit for a second or two

#

also kinda need a quick response cause its kinda late for me

queen abyss Sep 24, 2020, 9:10 PM

#

https://cdn.discordapp.com/attachments/630869920615235595/758699795589758979/IMG_4999.JPG

#

rip my sidepod grips

brazen shuttle Sep 24, 2020, 9:14 PM

#

Hey guys do you guys know what type of mic it is when you blow into it you can either hear the blow or like know that input is coming in cuz that’s what happened with my old mic and it was quite convenient

autumn torrent Sep 24, 2020, 9:32 PM

#

You can change the sidetone

shut sleet Sep 24, 2020, 9:54 PM

#

@cerulean elm did you get it to work?

cerulean elm Sep 24, 2020, 10:16 PM

#

Yeah! I was being silly thus why I deleted it

#

Was being dumb and looked at the wrong thing -w-

shut sleet Sep 24, 2020, 10:23 PM

#

No worries, just great it works

chilly ginkgo Sep 24, 2020, 11:05 PM

#

For the love of god can you please give us a battery % number in the new app!

tender rapids Sep 25, 2020, 12:31 AM

#

Just picked up a GameDAC for my Arctis 7. What cable should I be using from the DAC to the headset? I'm getting no audio right now.

peak flare Sep 25, 2020, 10:13 AM

#

Why don't you ship your products to India. I wanted to but the Steelseries Arctis 1 wireless.

jovial basin Sep 25, 2020, 1:03 PM

#

check local retailers

#

and its probs because the indian mail system (from what ive heard) is completely irrelevant and out of order.

tender rapids Sep 25, 2020, 4:55 PM

#

hello

#

i have a problem

#

i just got the rival 600, but when i update it "firmware update" the update just freezes

#

i dont know what to do

#

i cant use it

trim summit Sep 25, 2020, 6:35 PM

#

have you tried uninstalling it and getting a clean install

flat bear Sep 25, 2020, 7:59 PM

#

anyone know how long the support takes to respond? I got an arctis 9 delivered to me on tuesday, and it had something loose in the right ear piece so I'm looking to get a replacement but still no response

weak geyser Sep 25, 2020, 8:03 PM

#

@flat bear Support tickets can take anywhere from a few days to a few weeks to get fully resolved. With everyone working from home the support team has been swamped with stuff, but are doing what they can to get through all the tickets. The best thing you can do is just be patient until you get a response, but be careful not to spam your ticket with messages because that will reset your position in the que so if you were next in line to get a response but send a message before then your ticket will go back to the bottom

flat bear Sep 25, 2020, 8:04 PM

#

thanks for the reassurance 🙂 I actually really appreciate that

fickle lotus Sep 25, 2020, 8:27 PM

#

Hi, I got ad/pop-up looking window in Windows asking me to install SteelSeries Engine
https://imgur.com/a/UU84Iuj
I do NOT have that software installed
I do NOT have any services related to SteelSeries
The file the process originate from looks legit, it's certified with a certificate appearing to belong to SteelSeries, issued by DigiCert

I have a Sensei [Raw] Rubberized, Model-No M-00001, it's old

Is this software/ad legit? How did it even download without my permission?

Imgur

shut sleet Sep 25, 2020, 8:30 PM

#

Pretty sure it doesn't download anything without permission

#

It's just a suggestion to use the software to get the most of the gear

#

It's pretty normal for gaming gear to do this

#

And isn't limited to SteelSeries

fickle lotus Sep 25, 2020, 8:31 PM

#

So my old mouse will now start serving me ads that wasn't there when I bought it?

shut sleet Sep 25, 2020, 8:31 PM

#

It's one click?

#

I'm not trying to defend it, I don't work for them

#

Just trying to help :)

fickle lotus Sep 25, 2020, 8:36 PM

#

What matters here to me is that this old hardware somehow can phone home and download adware that wasn't included in the product

shut sleet Sep 25, 2020, 8:36 PM

#

Well no-one here can help you with that

#

This is a users help other users with issues

#

You'll need to make a support ticket to reach official channels

fickle lotus Sep 25, 2020, 8:38 PM

#

Im aware, just wanted to see if anyone else have experienced the same thing, searching didn't give much

shut sleet Sep 25, 2020, 8:38 PM

#

I've experienced the reminder as well if that's what you're looking for :)

fickle lotus Sep 25, 2020, 8:39 PM

#

On a 8 years old mice?

deep idol Sep 25, 2020, 8:40 PM

#

Can anyone tell me if the arctis 7p wireless for ps5 has the 3d sound too?

shut sleet Sep 25, 2020, 8:40 PM

#

No because I already have it installed on 99% of the time

#

And I'd most likely not think anything of it as it doesn't bother me

twilit ledge Sep 25, 2020, 10:41 PM

#

I got the Articus 1 headset and the live mic playback sounds fine but the discord quality is much worse

#

its weird especially since it advertises a "discord certified microphone"

weak geyser Sep 25, 2020, 11:07 PM

#

Try messing around with the Discord audio settings like echo cancelation, gain control, etc @twilit ledge

tribal scarab Sep 25, 2020, 11:22 PM

#

my arctis five will switch between playing audio louder in one earcup whenever i restart the engine or disconnect/connect, does anybody know why?

weak geyser Sep 25, 2020, 11:23 PM

#

If it corrects itself after awhile it's probably just a software glitch. Last time I used my Acrits 5 via the 3.5mm jack on my laptop and then plugged it back into the ChatMix is stopped playing audio out of the right earcup, but it was fixed after restarting the PC

tribal scarab Sep 25, 2020, 11:30 PM

#

kk

remote island Sep 26, 2020, 12:05 AM

#

my apex pro's rgb profile is being weird, it randomly turned off all the lights on the keys earlier, the lock lights still work and everything though, and the other profiles worked fine it was just the one color pattern for the one profile. After I changed the colors and put them back, it stayed lit for around 30 minutes but it just turned back off again. Does anyone know what might be causing this?

#

now its turning the lights on when I have steelseries engine open, but turning them off when I click out of it. the rest of the kb works fine though

twilit ledge Sep 26, 2020, 1:04 AM

#

I screwed with the discord audio settings and it sounds a bit better, but still not really as good as the live playback, is there anything else that might be causing it?

primal wave Sep 26, 2020, 4:15 AM

#

i have nvidia shadowplay when i use my arctis 5 i cant hear my friends when they talk in discord untill i change in discord the headset to arctis 5 game and not chat. the downside to that is i cant use my chatmix. is there a way to have both?

ruby marlin Sep 26, 2020, 4:16 AM

#

i have now gotten the option to apply for a warranty, but it asks for a serial number. my serial number on my headphone is partially scratched so am i screwed or what

#

i still have the product box for my headphones, does it show on there or no

#

i only see like 60% of the serial number on my headphone

primal wave Sep 26, 2020, 5:36 AM

#

thanks

#

what programs are there?

tender rapids Sep 26, 2020, 7:38 AM

#

i just got the rival 600, but when i update it "firmware update" the update just freezes

tender rapids Sep 26, 2020, 7:59 AM

#

can anyone help?

polar viper Sep 26, 2020, 9:56 AM

#

I have a rival 650 and for some reason the receiver is not being recognised anymore by my computer in all USB ports

shut sleet Sep 26, 2020, 9:58 AM

#

The receiver is not being recognised as in the PC can't see it and it doesn't show up in SteelSeries engine?

#

Or are you unable to get the connection from the mouse working

#

You can try and redo the pairing

#

📎 unknown.png

#

From the manual here: https://downloads.steelseriescdn.com/guides/Rival650_WL_PIG_012.pdf

distant siren Sep 26, 2020, 10:17 AM

#

Hello i have been using the arctis 7 for allot of time now and i recently factory reseted my pc. but since then the arctis 7 game does not show up in my windows sound settings do you know a fix?

📎 Screenshot_1.png

real vine Sep 26, 2020, 10:24 AM

#

i still have the product box for my headphones, does it show on there or no
@ruby marlin It is on a label on the bottom of the box.

#

What matters here to me is that this old hardware somehow can phone home and download adware that wasn't included in the product
@kinkyboo#3590 It's not adware. Windows has to install the base driver for your specific mouse, which is SteelSeries. The driver comes from SteelSeries. It's a notification that comes with that driver, that shows there is software available to add more configuration options than the base mouse driver provides, for those who're unaware. It's not trying to sell you anything.

#

@distant siren Have you installed the SteelEngine software?

distant siren Sep 26, 2020, 10:28 AM

#

yes

real vine Sep 26, 2020, 10:28 AM

#

...and rebooted after you installed it?

distant siren Sep 26, 2020, 10:28 AM

#

no?

#

do you need to do that ?

real vine Sep 26, 2020, 10:28 AM

#

Do so. It should show up.

distant siren Sep 26, 2020, 10:29 AM

#

ok ima try thank u

#

btw do you mean pc reboot or the engine reboot?

real vine Sep 26, 2020, 10:29 AM

#

PC

distant siren Sep 26, 2020, 10:29 AM

#

k

shut sleet Sep 26, 2020, 10:29 AM

#

@real vine that's a really good explanation of the message, thanks. Didn't even think of it that way. Windows will obviously take the newest version and thus show it even though the product is old

real vine Sep 26, 2020, 10:30 AM

#

Anyone have a Rival 700/710? I have some questions about the haptic feedback.

#

Whoops... Guess MEE6 didn't like my colorful term for complaining... @shut sleet Precisely.... However, it looks like they just came in here to grouse and bail.

shut sleet Sep 26, 2020, 10:41 AM

#

Heh, yea that happens

#

Tried to send him a DM but I can't

#

I hope he made a support ticket about it

real vine Sep 26, 2020, 10:44 AM

#

Yeah, he left the server after.

shut sleet Sep 26, 2020, 10:44 AM

#

Yup

real vine Sep 26, 2020, 10:45 AM

#

You familiar at all with the Rival 7xx?

shut sleet Sep 26, 2020, 10:45 AM

#

Very little

hidden python Sep 26, 2020, 12:12 PM

#

Hey guys, I've just recived my Steelseries Artic Pro headset and everything works fine. Windows is recognizing the headset but the steelseries engine won't. I already uninstalled the drivers and replugged it but that wont help. Any ideas?

shut sleet Sep 26, 2020, 12:16 PM

#

Have you restarted after installing SteelSeries Engine?

real vine Sep 26, 2020, 12:16 PM

#

@hidden python Do you have the receiver plugged into any sort of hub?

hidden python Sep 26, 2020, 12:17 PM

#

no directly to the mainboard

#

windows is showing artic pro game and chat so I don't get why the engine wont recognize it

#

Does it make a diffrence if I plug it into a usb 3.0 instead of 2.0 port?

shut sleet Sep 26, 2020, 12:24 PM

#

It shouldn't but it might be worth a shot

hidden python Sep 26, 2020, 12:26 PM

#

didnt do anything

shut sleet Sep 26, 2020, 12:26 PM

#

Weird

hidden python Sep 26, 2020, 12:30 PM

#

now it worked no idea why thoe

forest solstice Sep 26, 2020, 1:31 PM

#

Hello everyone! I have a trusty Rival 500 but it's getting kind of old and the skates are almost non-existent. Do any of you know where I can order good replacements? Thank you!
EDIT: I've checked Steelseries' website but I can only seem to find 600/650, 300 and Sensei feet.

wraith mason Sep 26, 2020, 5:48 PM

#

is there anyway too get a replacment on my new artics 9 headset

#

im so distraugt, ive been crying all day because i dropped them in an entire bucket of water. these things are legit the second hand heart of my life naad ive used steelseries headphones for like 3 years now

#

and i dont even know what too do anymore i really cannot accord another 200 it just hurts

sinful rock Sep 26, 2020, 5:53 PM

#

wats the best mouse on amazon for 30 dollars

autumn torrent Sep 26, 2020, 5:53 PM

#

Rival 3

sinful rock Sep 26, 2020, 5:54 PM

#

i saw that but it says it got a double click problem very fast

#

i mean i am fine with that if there is a way to fix it

autumn torrent Sep 26, 2020, 5:56 PM

#

i havent experienced any problems with it

sinful rock Sep 26, 2020, 5:59 PM

#

k

#

thx

normal oasis Sep 26, 2020, 7:04 PM

#

Hello! I Have a question and hoping someone might have a answer. So i have a steel series artic pro wireless, it has that transmitter that you plug in with the usb's to the computer. Does it make a difference of which USB color i plug into? The USB wires inside show (white) and the usb ports in the front panel of my pc show black and blue (they're plugged into the blue)

shut sleet Sep 26, 2020, 7:13 PM

#

Shouldn't make a difference :)

lusty night Sep 26, 2020, 8:00 PM

#

i have the arctis 3 and cant use my steelengine rn. idk why it was working fine back then. now it jsut doesnt work. i download SSaudio but nothing happens.

#

cant modify my microphone

#

nor modify my heaphone settings,

weak geyser Sep 26, 2020, 8:02 PM

#

The Arctis 3 doesn't have Engine support

undone copper Sep 26, 2020, 9:26 PM

#

is there a way to toggle the audiovisualizer app via the keyboard?

#

found out i can do it with a mouse button. currently checking if i can do it with the keyboard too as i'd prefer that

#

there doesnt seem to be a "launch engine apps" option

solemn dome Sep 26, 2020, 11:15 PM

#

thinking about buying an apex 5. is there more then the hybrid blue switches? other resellers doesn't list the switch type

autumn torrent Sep 26, 2020, 11:17 PM

#

Apex 5 has only the hybrid blues

weak geyser Sep 26, 2020, 11:39 PM

#

@solemn dome Only hybrid blue are available on the Apex 5. The Apex 7 has the choice between Cherry Red, Brown, and Blue

solemn dome Sep 26, 2020, 11:40 PM

#

Perfect. Thanks

sinful rock Sep 26, 2020, 11:59 PM

#

is rival 3 worth it or are there any problems

autumn torrent Sep 27, 2020, 12:06 AM

#

Worth it

real vine Sep 27, 2020, 12:22 AM

#

Anyone here have a Rival 7x0?

dusky locust Sep 27, 2020, 2:43 AM

#

I am having a problem with my Arctis 9X. I believe the only thing I need is the headset Hands-free driver, anytime I try repairing my headset via Bluetooth it fails to install the driver and I am unable to find it anywhere. ive tried all of the basic things like reconnecting the headset and resetting it.

#

📎 headset_drivers.PNG

brisk swallow Sep 27, 2020, 3:31 AM

#

Is it possible to connect the Arctis 5 without using the chatmix because my got damaged but I still want to use the steel series software

coral thunder Sep 27, 2020, 3:53 AM

#

I cannot pair my arctis 9 to my phone via bluetooth. Its not in the list of devices pleasehelp 🥺

dusky locust Sep 27, 2020, 3:55 AM

#

You are holding the Bluetooth button until the light flashes right

coral thunder Sep 27, 2020, 3:56 AM

#

Yes its blinking blue

#

I have paired it before but i want to try it with another phone but i cannot see it listed anymore

flat bear Sep 27, 2020, 5:42 AM

#

anyone know if it's possible to use the arctis 9 mic simultaneously on bluetooth and 2.4ghz?

coral thunder Sep 27, 2020, 5:51 AM

#

Just tried. Can only use one at a time

weak geyser Sep 27, 2020, 6:13 AM

#

You can switch between using the mic through 2.4 and Bluetooth but you cannot talk or listen through 2.4 and Bluetooth at the same time @flat bear

flat bear Sep 27, 2020, 6:19 AM

#

how do I switch using the mic for bluetooth and 2.4? @weak geyser

weak geyser Sep 27, 2020, 6:20 AM

#

It should switch automatically, but I don't own a pair of Arcits 9s so I can't really say for sure. You'd probably have better luck looking it up on Google if you have a problem switching between the two

flat bear Sep 27, 2020, 6:20 AM

#

😅 I came here cause I couldn't find anything on google

#

Also you can listen through 2.4 and bluetooth at the same time

coral thunder Sep 27, 2020, 6:34 AM

#

@flat bear the mic automatically switches

spark hollow Sep 27, 2020, 6:44 AM

#

dose anyone know when the steel series apex 5 will be back in stock

normal oasis Sep 27, 2020, 6:47 AM

#

Hello! My steel series artic pro wireless will not connect to the transmitter. The batterys are charged, and have been swapped twice to make sure the batterys are not the issue. The headset turns on and beeps, but will not connect to the transmitter naturally. I Have to go to the transmitter and scroll to options, then pairing, and do the ''remove current pairing, and repair headset'' process. After that it worked for 25 mintues, and just turned off. Then returned it on and had to repair it the same way. Then it didnt turn off so i turned it off myself, went to do something and came back and went i turned it back on it would not naturally pair.

#

For past 2 weeks, randomly the transmitter would go into a slideshow mode, or it would freeze the image on transmitter.

#

Everytime i repaired it it worked, untill it either stopped or was shut down, then having to be pair it manually by resetting it fully.

#

Any ideas or help would be much appreicated, also i bought it from amazon new and its been over a year(im certain) unless amazon can still refund/rma after a year(i doubt) but this is unexpectable for a product that has been working flawless until it suprased its warranty stage from steel series. $300 Headset that has give me this many headaches. It has dropped ONCE and very lighty due to hitting my leg, then the carpet from 4-5 feet. Besides thats its been treated like a feather.

weak geyser Sep 27, 2020, 6:51 AM

#

@spark hollow no one in here knows specific inventory dates or anything like that. Best thing to do is sign up for an email notification for the Apex 5 on the website

spark hollow Sep 27, 2020, 6:53 AM

#

@weak geyser ok i will thanks

half compass Sep 27, 2020, 11:57 AM

#

I have a Steelseries Artics 5 2019 edition. Everytime i speak theres a pitch sound thats very annoying. Does anyone know why or how to fix it

#

📎 pitch_noise.mp4

#

ive seen other people have simular problems on google

craggy geyser Sep 27, 2020, 12:45 PM

#

hey ive been logged into steel series engine for about 2 months now and still havent received my vanadium, any fix?

coral thunder Sep 27, 2020, 1:10 PM

#

Is it okay to charge the arctis with a powerbank?

cursive agate Sep 27, 2020, 4:37 PM

#

Does anyone here know if the stratus duo can be customized on the steelseries engine?

ruby marlin Sep 27, 2020, 5:30 PM

#

i am at the stage where i have to destroy my headphones for a warranty, but why do they require you to destroy it rather then send it back to them

#

i just want to double check everything in case of the worst where i get no coupon or anything after destroying my headphones

weak geyser Sep 27, 2020, 6:27 PM

#

I think it has to do with saving both you and them time in the RMA process. If you teardown the product and then send them photos that identify the issue, they can go ahead and get you a replacement or send you a coupon or whatever they're going to do instead of having to ship it to them, wait a week for shipping, wait a week for SteelSeries to inspect the product themselves, then wait another week or more for a replacement to arrive @ruby marlin

normal oasis Sep 27, 2020, 6:38 PM

#

Hello! My steel series artic pro wireless will not connect to the transmitter. The batterys are charged, and have been swapped twice to make sure the batterys are not the issue. The headset turns on and beeps, but will not connect to the transmitter naturally. I Have to go to the transmitter and scroll to options, then pairing, and do the ''remove current pairing, and repair headset'' process. After that it worked for 25 mintues, and just turned off. Then returned it on and had to repair it the same way. Then it didnt turn off so i turned it off myself, went to do something and came back and went i turned it back on it would not naturally pair.
For past 2 weeks, randomly the transmitter would go into a slideshow mode, or it would freeze the image on transmitter.
Everytime i repaired it it worked, untill it either stopped or was shut down, then having to be pair it manually by resetting it fully.
Any ideas or help would be much appreicated, also i bought it from amazon new and its been over a year(im certain) unless amazon can still refund/rma after a year(i doubt) but this is unexpectable for a product that has been working flawless until it suprased its warranty stage from steel series. $300 Headset that has give me this many headaches. It has dropped ONCE and very lighty due to hitting my leg, then the carpet from 4-5 feet. Besides thats its been treated like a feather.

grand jackal Sep 27, 2020, 7:32 PM

#

My Steelseries Mic is working(kinda) I used a voice recorder and when I was speaking nothing happened but when I would put my mouth on it and go brrrrr it would pick up a little bit of noise why is that happening?

real vine Sep 27, 2020, 8:01 PM

#

Anyone have a Rival 700/710 and got it specifically for the haptic feedback?

signal comet Sep 27, 2020, 8:29 PM

#

Hello, does anyone have the 3d model of Steelseries 9H earpads ring that holds them? Mine one clips broke 😦

violet crater Sep 27, 2020, 11:45 PM

#

@normal oasis I had the same problem! What I had to do is make a support ticket and they replaced my headset.

tender rapids Sep 28, 2020, 2:08 AM

#

Hi. I got my Arctis Pro amd Gamedac from my friend and they worked perfectly fine until a few hours ago where the headphones make a popping sound when I pause a video. Please help! sadass

granite solar Sep 28, 2020, 3:13 AM

#

I’m calling steelseries apex 3,5,7,PRO users.
Do u guys realized that the font of keycaps is not symmetrical? Like some keycaps font are just not straight, kinda oblique a lil bit.. if u haven’t checked it, just check it first.. i made a survey to 5 people who’re using apex 7 &Pro, and they have the same shoes like i had.

Waiting for ur feedback guys. 👍🏻

fickle solstice Sep 28, 2020, 3:33 AM

#

you could have just said ss keyboard users

green bloom Sep 28, 2020, 5:25 AM

#

Hey 👋🏼 guys I’m having trouble with my nimbus + it won’t charge 100% I already tried everything I could think of to solve this issue but nothing worked 😦 help guys

green yacht Sep 28, 2020, 6:44 AM

#

Can someone explain to me, what this is?

📎 unknown.png

shut sleet Sep 28, 2020, 7:35 AM

#

@green yacht please contact support via a ticket

#

It would seem you need a tool from them to fix it

#

At least according to my Google-fu

green yacht Sep 28, 2020, 7:37 AM

#

https://giphy.com/gifs/starwars-movie-star-wars-xT9DPr4VjeCgeiLoMo

Giphy

Star Wars

#

It's working now. I only went to Steelseries Engine and saw that there's a critical update.

#

did that and works now 🙂

shut sleet Sep 28, 2020, 7:39 AM

#

That's great

green yacht Sep 28, 2020, 7:39 AM

#

and now if I plug it in again, it doesn't show me that...woooo 😄

pulsar shell Sep 28, 2020, 10:02 AM

#

Weird question, when washing QcK Prism XL mousepad, all I need to be careful of is the unit not touching the water right and if possible, what kind of soap I could use?

livid cloud Sep 28, 2020, 10:11 AM

#

https://steelseries.com/blog/how-to-clean-your-mousepad-94

SteelSeries

Learn How to Clean Your Mousepad Here at SteelSeries.com

Precision of your mouse not what it used to be? Your mousepad may need cleaning. Scroll down for our easy step by step guide on how to clean your mousepad

sinful rock Sep 28, 2020, 11:54 AM

#

lol

vestal raft Sep 28, 2020, 12:00 PM

#

So im planning on buying the RIVAL 600 but how long is the cord?

tender rapids Sep 28, 2020, 12:01 PM

#

2 m / 6.5 ft

#

LOL

vestal raft Sep 28, 2020, 12:02 PM

#

Ok ty

livid cloud Sep 28, 2020, 12:02 PM

#

2m / 6.5 ft

#

😅

rotund linden Sep 28, 2020, 12:33 PM

#

does any one know of any fix for the arctis pro wireless transmitter giving unrecognized usb device? it works fine except it's not recognized in SSE at all. i scoured the internet and don't think there's a fix but maybe someone knows something more

weak flower Sep 28, 2020, 12:54 PM

#

should i turn on windows sonic for my headphones and what are the differences

weak flower Sep 28, 2020, 1:52 PM

#

why everytime i talk loudly

#

i hear myslef

#

self

#

headphones arctis 1 wireless

autumn torrent Sep 28, 2020, 2:00 PM

#

sidetone is turned up

weak flower Sep 28, 2020, 2:25 PM

#

ty

brisk vine Sep 28, 2020, 4:13 PM

#

The blue LED suddenly stopped working on a single key on my Apex 7. I've taken good care of it and it hasn't been damaged in any way. Is there anything I can do or is it just busted?

#

Kinda annyoing cause my main rgb layout is mostly blue

#

The keyborad is also fairly new

simple lava Sep 28, 2020, 4:23 PM

#

Hey guys so i have a rattle in my Arctis 9x its not the speaker its on the right side behind the black thing that says steel series on it how do i remove it to get whatever it is out

tender rapids Sep 28, 2020, 4:32 PM

#

how do i get my mech rank on here ?

edgy rose Sep 28, 2020, 5:47 PM

#

the microphone is not detected and the indicator lights up red. It was working 30 minutes ago I don't understand

thick siren Sep 28, 2020, 5:55 PM

#

what headsets support the nintendo switch?

livid cloud Sep 28, 2020, 6:14 PM

#

@edgy rose

#

what headset

edgy rose Sep 28, 2020, 6:16 PM

#

Artic 5

#

📎 image0.jpg

pine wing Sep 28, 2020, 6:42 PM

#

@edgy rose Did you hit the mute button?

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📎 image0.png

edgy rose Sep 28, 2020, 7:00 PM

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Yes it work

#

tHX so much xd

round junco Sep 28, 2020, 7:42 PM

#

Hello guys! I just got a message from my ticket for the oled display and told me to reinstall the driver of the keyboard at the human interface devices but all i see is 8x USB input device and hid- something.. does that mean my kb doesnt have the driver ?

round junco Sep 28, 2020, 8:12 PM

#

i need help with the sse reinstall ! 😦 i cant find my keyboard's driver...

#

By the way, can I send videos with the problem ? 🙂

dusky locust Sep 28, 2020, 8:33 PM

#

when i connect my 9x via bluetooth to the pc it does not install the audio driver, is there anyway i can get there somewhere?

thick thorn Sep 28, 2020, 10:25 PM

#

My arctic 7 usb plugin isn't being detected, I have it plugged directly into the motherboard and have checked the engine version and driver version

#

Any suggestions?

weak geyser Sep 28, 2020, 11:43 PM

#

Have you tried a different USB port? If so, do you have access to another PC you could try the headset on? @thick thorn

thick thorn Sep 28, 2020, 11:55 PM

#

I have tried different ports, however, I have no other pc to try it on

teal hinge Sep 29, 2020, 1:37 AM

#

I got the new rival 3 wireless. I'm trying to connect the bluetooth to my ipad pro 4th gen. In my settings it says it's connected but it's not functioning as a mouse. Is there even support for it to work with my ipad?

brazen drum Sep 29, 2020, 2:08 AM

#

My Apex keyboard sensors did not respond while I try to use it (20+ keyboard sensors). (note: the key is not used for five months cause of the pandemic (the key is at my rent), and the key is just sitting on the table and not covered with a box or key pouch). Are the sensors broken?

tender rapids Sep 29, 2020, 2:25 AM

#

Im having popping issues with the Gamedac whenever Im not on Flat EQ. Why is that the case

simple lava Sep 29, 2020, 3:20 AM

#

Hey guys so i have a rattle in my Arctis 9x its not the speaker its on the right side behind the black thing that says steel series on it how do i remove it to get whatever it is out

weak geyser Sep 29, 2020, 4:00 AM

#

look up a teardown guide on Google @simple lava

simple lava Sep 29, 2020, 5:31 AM

#

kinda hard 2 find

jovial basin Sep 29, 2020, 6:31 AM

#

Uhm

#

first of all consult the official steelseries washing guide

#

2nd of all they look screwed get new ones i guess?

#

or just get new cups from steelseries.com

shut sleet Sep 29, 2020, 8:18 AM

#

@dusky locust I don't think the headset handles that. When it's a bluetooth connection Windows should take care of it.

tender rapids Sep 29, 2020, 1:08 PM

#

My arctis 5 microphone is having issues according to my friends, the audio seemingly cuts out sometimes while I'm on call. This happens in the discord audio preview and on call with people but not when using the microphone preview in SteelSeries Engine

clear basin Sep 29, 2020, 2:09 PM

#

How is the Arctic 1, the $50 one

#

Like mic, durability, and sound wise

#

Pls @ me if u can help tho

stable sinew Sep 29, 2020, 4:03 PM

#

I emailed steelseries support recently but haven't got a response yet, my colon/semi-colon key needs multiple presses before it registers an input, and fixes other than sending it to steelseries?

tender rapids Sep 29, 2020, 4:05 PM

#

My arctis 5 microphone is having issues according to my friends, the audio seemingly cuts out sometimes while I'm on call. This happens in the discord audio preview and on call with people but not when using the microphone preview in SteelSeries Engine
@tender rapids ..

stuck saddle Sep 29, 2020, 4:47 PM

#

Just going to drop this here, if you are using a Arctis 5 and if your sound crackles while both game and chat channels are in use, if you are using a usb-c hub, plug your headset directly to the pc.

#

If not, try other ports

#

Most usb c hubs are not that powerful and that was the source of my problems

trim summit Sep 29, 2020, 5:15 PM

#

ayyo

#

my headset isnt charging

weak geyser Sep 29, 2020, 6:46 PM

#

@stable sinew support can take anywhere from a few days to a week or more to get a response back due to everyone working from home and such so you just gotta be patient. It sucks, yeah, but it was it is

#

@tender rapids try playing around with Discord settings like noise cancellation and auto gain control and stuff and see if that fixes it. If the mic is sounding fine through side tone then it's very unlikely to be a physical issue with the headset

#

@clear basin look up reviews online and YouTube they'll be able to give you a lot more in depth and balanced view of the headset than anyone here

clear basin Sep 29, 2020, 6:48 PM

#

I tried to but I keep finding more reviews for the wireless version.

#

Thanks for the help tho my dudes!

weak geyser Sep 29, 2020, 6:51 PM

#

The hardware is exactly the same between the wired and wireless versions

stable sinew Sep 29, 2020, 7:29 PM

#

I took some keycaps off for the very first time, I was nervous to cause I’ve never taken keycaps off, but I did and blue on the switch and the inside of the keycap hard, and honestly, that seems to have worked, but I’m not getting my hopes up yet, thanks for the reply!

weak geyser Sep 29, 2020, 7:40 PM

#

It's very possible that there was just some gunk under the key causing it to not correctly register a press. You should deep clean your board every few months or so, remove and clean all the keycaps and wipe down the surface around the switches to prevent buildup and just to make the board look nicer lol

storm violet Sep 29, 2020, 7:42 PM

#

Any arctis pro preset for warzone?

tender rapids Sep 29, 2020, 7:45 PM

#

📎 Screenshot_26.png

#

guys i need help with my rival 600, i just cant move the cursor, the sensor isnt working

livid cloud Sep 29, 2020, 7:48 PM

#

on the website is there any way to get your points back if you accidently redeem something, asking for a friend 😅

pale scroll Sep 29, 2020, 8:21 PM

#

why steelseries engine does not detect arctis 5?

#

📎 unknown.png

brazen elm Sep 29, 2020, 8:53 PM

#

Hey everybody!

I was thinking about buying the Arctis 9 wireless but my PC setup uses a audio mixer (GO XLR Mini) wich means i have to recieve my audio via a headphone jack and not via USB.
I saw that the headphones use a wireless transmitter that has a "Game In Jack" can i connect my mixer to that jack instead of having the audio come in via USB?
And if so will some features of the Arctis 9 not work? like the "On-ear ChatMix control" / "Simultaneous Bluetooth for calls, music, and VoIP" / ...

weak geyser Sep 29, 2020, 8:58 PM

#

@tender rapids you can probably just google "G-Pro replacement cable" and find it that way instead of asking about Logitech products in the SteelSeries server lol

oblique storm Sep 29, 2020, 9:34 PM

#

Does anyone know how to fix the Arctis 3 bluetooth not turning on, works fine wired but the bluetooth isn't working and doesn't charge at all

weak geyser Sep 29, 2020, 9:35 PM

#

Your best bet is to contact official support @oblique storm

oblique storm Sep 29, 2020, 9:35 PM

#

Just sent a ticket

stable sinew Sep 29, 2020, 10:01 PM

#

“Deep Cleaning” a keyboard is still such a new and interesting concept, the apex 7 is the first like... good keyboard I’ve bought, so I’ve never done any of the normal gamer stuff, like taking keycard off, or washing a keyboard?

#

How would you go about that for the apex? Damp wipes?

#

I saw Linus put a bunch of keyboards in a dishwasher for a video this year and they didn’t break and cleaned quite well, but I assume that’s not the norm hahaha

ruby marlin Sep 29, 2020, 10:35 PM

#

yo how df do you break these headphones for warranty? they're tough as hell

stable sinew Sep 29, 2020, 10:36 PM

#

lol

ruby marlin Sep 29, 2020, 10:37 PM

#

do i need a saw or something

📎 unknown.png

#

i literally cannot detach that part for the life of me

#

all its doing is spinning around

dapper radish Sep 29, 2020, 10:38 PM

#

You can detach that part?

ruby marlin Sep 29, 2020, 10:39 PM

#

idk thats what the warranty's telling me to do and send them pictures of it

#

but i cant break these like that wtf

dapper radish Sep 29, 2020, 10:39 PM

#

Hmm

ruby marlin Sep 29, 2020, 10:39 PM

#

📎 unknown.png

#

📎 unknown.png

#

📎 unknown.png

#

boutta destroy myself before i destroy these headphones sheesh

dapper radish Sep 29, 2020, 10:40 PM

#

Why would you destroy it?

ruby marlin Sep 29, 2020, 10:41 PM

#

thats what it's telling me to do. someone above earlier said that they ask you to destroy it so to shorten the warranty process but tbh seems like a waste to me destroying any product

dapper radish Sep 29, 2020, 10:41 PM

#

Hm

#

Maybe so they can recycle the parts quicker without having to destry it themselves

stable sinew Sep 29, 2020, 10:42 PM

#

wtf that’s sus as hell are you sure you’re not being jebaited? lol

dapper radish Sep 29, 2020, 10:42 PM

#

Honestly

#

I'd ask the support team if that's really what you're supposed to do

stable sinew Sep 29, 2020, 10:43 PM

#

i don’t see how “completely destroying your expensive gear” is something anyone should do lol

ruby marlin Sep 29, 2020, 11:08 PM

#

📎 image0.jpg

#

goodbye headphones, now if i dont get a refund after doing this im actually gonna be fuming

charred badger Sep 29, 2020, 11:19 PM

#

i don’t see how “completely destroying your expensive gear” is something anyone should do lol
@stable sinew it's not worth shipping the products back to RMA for inspection, so they ask you to destroy it to make sure you aren't scamming them

#

a lot of other companies do this

#

i've seen logitech and nzxt do it too

stable sinew Sep 29, 2020, 11:20 PM

#

hmm

dusky locust Sep 30, 2020, 2:00 AM

#

I had to do this, they wouldn't have asked you to destroy it unless you were already approved. It did feel like something you shouldn't do. Just snapping a pair of $200 headphones

#

Had to do this last year, got a new one afterwards

📎 20191227_234236.jpg

stable sinew Sep 30, 2020, 2:21 AM

#

thats wild

#

so why do they ask this again? if you need a replacement? they ask you to destroy it to be like 'yeah i definitely need a new one' lol

weak flower Sep 30, 2020, 3:53 AM

#

damn

weak flower Sep 30, 2020, 4:20 AM

#

whats the best headphone setting for valorant

#

tag me if u know (my headphones arctis 1 wireless)

#

or recc

weak geyser Sep 30, 2020, 6:59 AM

#

Destroying the headset yourself is actually a normal part of SteelSeries RMA lol. I think the reasoning is that it saves them time and probably money and also saves the customer time because instead of having to pay to ship the broke product to SteelSeries, wait a week for it to get to them, wait a week for SteelSeries to get around to RMAing it themselves, then waiting another week for them to send a replacement, they can just see what the issue is or whatever and go ahead and get a new product sent your way

#

Also @stable sinew here's a guide on how to properly clean your board. And no, you should NOT put it in the dishwasher lmao https://steelseries.com/blog/how-clean-keyboard-189#:~:text=Soak your keycaps in warm,any straggling lint or dirt.

SteelSeries

How to Clean Your Keyboard

With everything that is happening with the COVID-19 virus, we know that a lot of folks are eager to clean and disinfect as much as they can. We are not virology experts and therefore cannot in good faith advise you on how to completely and safely disinfect your belongings. We ...

coral thunder Sep 30, 2020, 7:01 AM

#

Can I use the arctis 9 with linux?

weak geyser Sep 30, 2020, 7:02 AM

#

If other 2.4ghz wireless/ bluetooth devices you use work on Linux then yes it should work

vestal raft Sep 30, 2020, 7:10 AM

#

How long is the warrenty on the apex pro tkl?

weak geyser Sep 30, 2020, 7:12 AM

#

If you live in the US the standard is one year assuming you're buying from SteelSeries and not second hand. If you live in the EU I believe it's two years, but it should say on the product page as well @vestal raft

heady zinc Sep 30, 2020, 10:04 AM

#

Hi, I got my replacement Arctis Pro + GameDAC yesterday but this unit has absolutely no bass at all... could this be a defective unit?

#

Like fr my old MacBook has more bass than these do. I have all bass boost eqs enabled yet still nothing. Just sounds really REALLY flat

weak geyser Sep 30, 2020, 10:15 AM

#

Have you tried listening with the headset plugged directly into the PC instead of going through the dac to see if it still has the same problem?

heady zinc Sep 30, 2020, 10:15 AM

#

Not yet, but I'll try that now

#

From the internal 3.5mm output from my computer it sounds around the same

#

Ok so I plugged my brother's old Arctis 3s into the GameDAC and tested them and these have much more bass

weak geyser Sep 30, 2020, 10:52 AM

#

In that case it's probably an issue with the speakers on the headset

heady zinc Sep 30, 2020, 10:52 AM

#

I thought so too :/

#

well frick, guess I'll have to get another replacement

cinder ermine Sep 30, 2020, 12:02 PM

#

hello my steelseries arctis 9 came in today and it worked fine at first but when I was updating the firmware in the SSE it suddenly said that I have to reconnect my headset I did this but it didn't reconnect anymore the led is just always blinking blue when I plug it in via micro USB and when I click the power button after this I tried reinstalling the SSE and I also reinstalled the drivers in my Device Manager and I also tried doing the hardware reset using the pinhole but it still won't work can anybody help me please. Thanks

#

unfortunately that doesn't work because when I click the power button it just blinks

#

📎 video-1601467825.mp4

#

I think it has something to do with the firmware update because that's when it started to not work

sinful rock Sep 30, 2020, 12:22 PM

#

is there warranty on steelseries products

jovial basin Sep 30, 2020, 12:26 PM

#

Yes.

sinful rock Sep 30, 2020, 12:28 PM

#

how long does it last

jovial basin Sep 30, 2020, 12:28 PM

#

2 years afaik.

sinful rock Sep 30, 2020, 12:31 PM

#

is that warranty on the rival 3

jovial basin Sep 30, 2020, 12:32 PM

#

I dont know

#

Im going to have to assume that.

late harbor Sep 30, 2020, 1:30 PM

#

IS THERE a way to reset a nimbus without the power button? just got one and well i didnt do the firmware update wanted to it via SE3 on my PC but i turned it out and now i cant turn it off

#

nimbus+

#

cant update the firmware

charred badger Sep 30, 2020, 1:49 PM

#

@untold sun just go to Line In -> Listen and tick this

📎 unknown.png

untold sun Sep 30, 2020, 1:50 PM

#

You mean when I connect the switch with the PC? Because that absolutely doesn't work out for me

#

Or does it work when it's in the docking station?

fresh geyser Sep 30, 2020, 2:10 PM

#

shut up bot

#

why is my arctis 7 not powering on? i have to use the stupid 1 foot cable

#

i charged it overnight and it still wont power on

indigo cedar Sep 30, 2020, 2:32 PM

#

Hi
I just recieved the Arctis 3 2019 Edition
When I plug it in my laptop I do not hear antyhing and I can't use my mic

sonic tundra Sep 30, 2020, 4:02 PM

#

ive noticed this after the last update in moments soi ill post in #moments-report-a-bug as well, but im not sure if its an issue with the software, hardware or something else in my pc. My arctis pro+dac cuts out with no sound, my keyboard illumination cuts out sometimes not responding to presses and something is causing spotify to skip around and go haywire. lasts a couple seconds

cinder ermine Sep 30, 2020, 4:36 PM

#

hello my steelseries arctis 9 came in today and it worked fine at first but when I was updating the firmware in the SSE it suddenly said that I have to reconnect my headset I did this but it didn’t reconnect anymore the led is just always blinking blue when I plug it in via micro USB and when I click the power button after this I tried reinstalling the SSE and I also reinstalled the drivers in my Device Manager and I also tried doing the hardware reset using the pinhole but it still won’t work can anybody help me please. Thanks
@cinder ermine can somebody please help me with this. Thanks

trim summit Sep 30, 2020, 5:05 PM

#

so whaat youre saying is

#

if something is defective with my headset

#

i can jusr

#

shred it

#

and get a new one

stable sinew Sep 30, 2020, 7:05 PM

#

yes

#

apparently lol

outer yoke Sep 30, 2020, 8:29 PM

#

So, i have a steelseries apex 7 keyboard and for some reason my "D" key isn't working properly. I always have my keyboard all red lights and my "WASD" keys white. When i got home yesterday from school, my "D" key is yellow and not white. So, i talked to my friend about it and he said "Your blue rgb isn't working". If that's true does anyone know if i can fix it or not?

#

If someone knows the problem with my keyboard and if you know if i can fix it then please @ me.

visual flame Sep 30, 2020, 8:35 PM

#

My arctis pro wireless decides to auto lower I don't know how to fix this

tacit needle Sep 30, 2020, 8:42 PM

#

does anyone else have a rival 310 that misclicks when you hold left click?

weak geyser Sep 30, 2020, 9:04 PM

#

@sinful rock the standard warranty if you live in the US is one year, and I believe 2 if you live in the EU. The same warranty is on all their products including the Rival 3, assuming you bought it new and didn't get it second-hand

#

@indigo cedar make sure Windows is set to the correct audio output the headset is plugged into which should be listed as "Speakers (Realtek Audio) or something similar if it's plugged into a headphone jack, and make sure the mic is selected as the default communication device

#

@cinder ermine I would try contacting official support. It sound slnce you've already done the basic troubleshooting stuff anyone in here could recommend to you

#

@outer yoke Sounds like the LED in the D key is failing. Try contacting offiical support and seeing what they can do for you

#

@tacit needle How old is it? I've been daily driving a Rival 310 for over two years and I haven't had any misclick issues

tacit needle Sep 30, 2020, 9:12 PM

#

I got it 2 months ago

outer yoke Sep 30, 2020, 9:12 PM

#

will do

tacit needle Sep 30, 2020, 9:13 PM

#

I’ve felt it when I first got it

weak geyser Sep 30, 2020, 9:15 PM

#

If it's a noticeable issue during daily use then try contacting support and see if they can either tell you a way to fix it or get you a replacement since it's under warranty

sinful rock Sep 30, 2020, 9:21 PM

#

@weak geyser thx

#

so if i get double clicks they will replace?

weak geyser Sep 30, 2020, 9:25 PM

#

Most likely, yes, but you'll have to contact support to make sure

hallow condor Sep 30, 2020, 10:05 PM

#

the software wont recognize my apex 5 is plugged in

#

it is blinking blue tho

signal shuttle Sep 30, 2020, 10:12 PM

#

check this @hallow condor https://support.steelseries.com/hc/en-us/articles/360043313811-My-keyboard-is-experiencing-software-issues

Support

My keyboard is experiencing software issues

If you are experiencing any issues with your Apex 3, Apex 5, Apex 7, or Apex Pro, a factory reset will most likely resolve the issue.

Unplug the Keyboard
Press and Hold and OLED Menu Button/Mul...

#

try this and lmk what happens

hallow condor Sep 30, 2020, 10:13 PM

#

well now its just blinking in red

#

i'm gonna reinstall it

signal shuttle Sep 30, 2020, 10:18 PM

#

lmk what happens

stable sinew Oct 1, 2020, 12:15 AM

#

I've been eyeing the stratus duo for a while now, but a lot of people seem to have issues such as deadzone, stiff triggers, or connection issues, anyone who owns one can you let me know how it be in 2020?

sinful rock Oct 1, 2020, 12:26 AM

#

anyone one who owns a rival 3 is it good

stable sinew Oct 1, 2020, 12:50 AM

#

yes

#

the 2 side buttons are a bit smaller than i'd like and compared to other mice, but if you don't rely on them for anything huge, it's all good

#

the rgb is pretty af, the clicks are great an all buttons, the scroll wheel is smooth but still has defined points

#

for the price its a steal

crystal vault Oct 1, 2020, 3:47 AM

#

i have the steel series engine 3 on my mac and i have arctics 1 wireless and no device comes up

dusty flare Oct 1, 2020, 3:52 AM

#

Hello guys! have you had an issue where your chat audio on ps4 is distorted (your friend's voice sound robotic or metallic)??

crystal vault Oct 1, 2020, 3:53 AM

#

@dusty flare with wich headset

dusty flare Oct 1, 2020, 3:54 AM

#

No matter what headset i use it happens (i'm sure its the gameDAC but i dont know how to fix it) @crystal vault

crystal vault Oct 1, 2020, 3:54 AM

#

it happened to me when my wi- fi was bad

dusty flare Oct 1, 2020, 3:55 AM

#

So it got fixed when you fixed your wifi?

crystal vault Oct 1, 2020, 3:56 AM

#

soryy, i said that wwrong, i mean that when i was lagging a lot, it sounded like that

dusty flare Oct 1, 2020, 3:56 AM

#

ahhh i see so it could be the chat connection and not my hardware right?

crystal vault Oct 1, 2020, 3:57 AM

#

maybe

weak geyser Oct 1, 2020, 6:39 AM

#

@crystal vault the Arctis 1 doesn't have SSE support

umbral sequoia Oct 1, 2020, 6:43 AM

#

I lost all my configurations for my Apex pro keyboard and when i try to reset My Mouse aswell it crashes the software

cinder ermine Oct 1, 2020, 6:44 AM

#

Does it usually take days for steelseries to reply to a ticket?

#

and will they acknowledge what I said? because what happened is I already have an open ticket which is now okay but they haven't responded to it yet that's why I just added another topic would they be able to read that 2nd topic?

heady sentinel Oct 1, 2020, 6:45 AM

#

I have a gif on my apex 5 oled screen but when i turn on discord gamesense it just turns off the gif. Is there a work around to that?

umbral sequoia Oct 1, 2020, 6:46 AM

#

@heady sentinel there isnt any current work around for that sadly

#

DISGUSTED

heady sentinel Oct 1, 2020, 6:46 AM

#

aw that sucks i cant have discord and spinning frog at the same time

umbral sequoia Oct 1, 2020, 6:46 AM

#

reality is truly dissapointing

weak geyser Oct 1, 2020, 7:41 AM

#

@cinder ermine support will take anywhere from a few days to a few weeks to respond and get your situation fully resolved. It sucks, but that's just the way it right now with the whole support staff working from home

cinder ermine Oct 1, 2020, 8:05 AM

#

okay thanks for that

floral root Oct 1, 2020, 8:23 AM

#

What is included in the SteelSeries swag-box when you reach Titan tier?

somber sierra Oct 1, 2020, 10:39 AM

#

Could anyone help me? I have a Arctis 5 and my computer doesn't detect the mic?

crystal vault Oct 1, 2020, 12:28 PM

#

i have steel series engine, and i have arctic 1 wireless us- bc and the engine wont detect

crystal vault Oct 1, 2020, 12:49 PM

#

yes, they are plugged in @tulip totem

grim zealot Oct 1, 2020, 2:06 PM

#

Can someone help me? I've just got an arctis 5 and tried the prism sync. Do you need to leave open the Prism Sync so that it will work? I tried closing it then the sync will disappear. Thanks.

grim zealot Oct 1, 2020, 2:38 PM

#

When I am Alt tabbing the sync will dissapear

#

Help me pls

#

Thanks

pliant vapor Oct 1, 2020, 2:47 PM

#

I'm still missing vanadium 😢

tender rapids Oct 1, 2020, 2:59 PM

#

can someone help me with my artic 5 its to quiet

wide relic Oct 1, 2020, 3:03 PM

#

put the volume up

#

have tried this?

tender rapids Oct 1, 2020, 3:03 PM

#

-_-

#

yes

wide relic Oct 1, 2020, 3:03 PM

#

on the pc?

tender rapids Oct 1, 2020, 3:03 PM

#

yup

wide relic Oct 1, 2020, 3:03 PM

#

and the headset

#

?

tender rapids Oct 1, 2020, 3:03 PM

#

the mic is quiet not the sounds

wide relic Oct 1, 2020, 3:04 PM

#

in discord?

tender rapids Oct 1, 2020, 3:04 PM

#

no everywhere