💬-general

[honest surge]

And that’s what happened here

[dense trellis]

as with 99.99999% of software

[regal tinsel]

development

[honest surge]

Probs happened in the updates

[regal tinsel]

yea

or it's just been there since launch and hasnt been fixed yet, because maybe it only happens on some keyboards, some layouts etc

[dense trellis]

i have owned 4 SS products cant remember a significant issue

[vocal crescent]

youre lucky @dense trellis

[regal tinsel]

i've had 2 and the only issue was a. m750 not having layered effects like on the site (though that's easily fixable) and b. arctis 7 power light showing wrong charge

both are easily fixable, m750 through aurora and a7 through a reboot

[honest surge]

I am not very smart

And can’t find fixes

(Nor a GODDAMN manual for the thing)

The one that came was trash

It told me some keys and that’s all

[dense trellis]

yeah it should be plug and play

[regal tinsel]

as far as I know the apexes are the same in terms of manual

[honest surge]

Yea

[regal tinsel]

except for pro

[honest surge]

Mine is literally 5 English pages

[dense trellis]

yep

[honest surge]

And one just show a keyboard with go to steelseries engine

[dense trellis]

...

[honest surge]

I’ll stay with steelseries

Because I have hope

[regal tinsel]

there's really nothing beyond that

[honest surge]

Yea

And they have potential

[regal tinsel]

@honest surge if it's just a lighting issue it's worth trying out Aurora

[dense trellis]

their mice are the best

[honest surge]

What’s that?

[regal tinsel]

"they have potential"

literally one of the most popular peripheral companies

It's a separate lighting tool through gamesense

has more functionality

[honest surge]

Oh ok

I’ll try

[regal tinsel]

a bit slow but that's fine

[honest surge]

Yea

[earnest forum]

bigspeed#7428 has been warned

Reason: Posted a link

[vocal crescent]

bruh

that is cringe

[dense trellis]

we should know this by now

[honest surge]

Bruh

[regal tinsel]

b r u h

yeah i should lol

[dense trellis]

#💻-building-a-pc

[honest surge]

The engine is neat, but has small irritating bugs

[dense trellis]

my biggest thing is the customizability

[honest surge]

I see

I’ll try aurora

Hope it will work

[dense trellis]

the whole keyboard can be changed

[regal tinsel]

I have also basically dumped water on it with no issue

[honest surge]

Yea

Both are true

But I never dumped water

[dense trellis]

hey my elder brother dumped water on my elder elder brothe's PC to try and keep it cool

when he was much younger

[honest surge]

Lol

[dense trellis]

or so im told

[honest surge]

I was told I ate a playing card when I was small

[regal tinsel]

ingenious

[dense trellis]

poker legend

[honest surge]

Yea lol

Anyway thanks for all of your help

[dense trellis]

np

[lapis chasm]

@regal tinsel So, what you're saying is that I can control my Steelseries peripherals outside of their Engine software?

How is that even possible?

[regal tinsel]

aurora controls them through gamesense

binds and stuff are still through engine but aurora is basically a replacement for lighting setup

[somber sorrel]

Hey guys, how do I adjust the balance for Arctis pro with game dac ? The right ear is louder

Also I feel like the Arctis pros sound way worse than my hyper x cloud cores, I feel like I just don’t have the EQ set right, do you guys babe any recommendations for a gaming EQ setting?

[somber sorrel]

Very helpful, thanks!

[dense trellis]

?

[somber sorrel]

?

[manic token]

Ive looked through the different channels and cant seem to find the answer. How do i get exp and whats the purpose of the ranks?

[quasi ridge]

1. talk
2. literally nothing. usually.

[manic token]

Huh. Its kinda weird they have it in place if it doesnt do anything😂

[dense trellis]

@manic token Bragging rights

[dense trellis]

#4 Still

[manic token]

Level 2 already?

Must be catching up😂😂

[honest surge]

I just found out that there is a new update

Let’s hope that fixes all my issues

[fervent igloo]

@marsh dust what keyboard layout are you using?

[marsh dust]

uk

[fervent igloo]

Do you have it set to American layout in your OS settings?

[inner gust]

Anyone got some crazyyyyy / awesome steelseries pro wired + gamedac settings?

[stray axle]

I have an Arctis Pro and GameDAC set coming next week @inner gust, they would definitely help!

[inner gust]

@stray axle Im yet to find good serttings unfortuantely

[stray axle]

We'll get through this together 😂

[tired egret]

Does anyone have the ideal settings (equalizer) for their Arctis 7 Headphones for Resident Evil 3 Remake?

[stray axle]

That's oddly specific @tired egret 😂

[tired egret]

@stray axle Hey what can I say, I want to make sure I get it right 😂

[regal tinsel]

f

[stark rampart]

You're pretty close to #5 @regal tinsel :D

[regal tinsel]

Ooo noice

[dusk blaze]

lennart is very helpful

[stark rampart]

I try.. Thanks! :)

[sick radish]

Why My SteelSeries Rival 110 Makes My Cousins Computer Get 30 FPS And When He Plugged In His Hp Mouse Back In It Gets 60 FPS

[dusk blaze]

what

dude XD

[stark rampart]

You bought the company?

Seems a bit excessive

[dusk blaze]

UwU vibe :P

[quasi ridge]

[regal tinsel]

@sick radish that's like

an actual issue lol

[sick radish]

how

it does make my cousin pc go 30 fps when i plug it in

[stark rampart]

I doubt the mouse is to blame

[keen pine]

Maybe the mouse is cursed?

[regal tinsel]

are you using cpu rendering lol

[somber sorrel]

@inner gust @stray axle Ive only been able to make them sound good with music, they sound like garbage in games

[steel umbra]

hello

[silk ermine]

Hey uh

My friends channel needs more people in his channel

It’s for gaming

So

If you have pc or whatever you’re obviously welcome to join

[earnest forum]

takingashit#1339 has been warned

Reason: Posted an invite

[silk ermine]

Damn

Mb

[mild mason]

sennheiser headsets are so damn expensive

[regal tinsel]

yep

[hasty bronze]

iu

[honest surge]

hey I need help, my apex 5 keyboard says "updating" on the oled, completes it, and turn everything off ecxept the menu button

[chrome wedge]

Why isnt the DTS Setting available on the Arctis 5 2019 Edition?

[fleet reef]

I have arctis 3 and they suck for pubg i mean they are not so loud

I mean loud i want my headphones to make my ears bleed from volume

LOUDNESS*

Have you tried them on pubg ?

Are they good enough ?

Do they amaze you with the loudness of the Drivers ?

are they loud enough ?

[chrome wedge]

I dont play PubG

But the Loudness is really good for me

Theres a Volume Control on the Headset and i turned it down cuz sometime they are too loud

[fleet reef]

Thank you

[earnest forum]

ItZnoTkhan-#7680 has been warned

Reason: Posted an invite

[vital crag]

Can anyone explain ChatMix to me? Arctis Pro Wireless

[stark rampart]

@vital crag sure. ChatMix means that you have two audio devices. One for gameplay and one for voice chat. You can then on the transmitter box (or remotely via the headset) change the balance between the game sound and voice chat. So that if you're having trouble hearing your friends over the game you can use it to turn down the game volume and up the voice volume. I hope that makes sense :)

[vital crag]

It does, thanks a lot.

[vital crag]

I enabled the discord app thing on my Arctis Pro Wireless, and then the led screen started flashing when i stoppes talking on discord.

How do i fix this. It’s flashing like crazy.

Okay i fixed it. But how do i remove the discord app from my mice? Rival 650 and Rival 600? I only want it to be on the headset.

My mice are blinking like crazy everytime my friends are talking or i get a notification...

[sick radish]

why

[odd edge]

Can someone please help me with my arctis 5? my mic isn't working but I am certain that it isn't broken

[keen pine]

@stray axle You need to download SteelSeries Engine 3 from their website. That'll let you customize the rgb and stuff

@fleet reef I was having a similar problem with my Arctis 5s when I first got them. I turned up the system volume in Windows to max and then control the volume through the wheel on the side of the headset

@vital crag In the configuration setting for Discord select the mouse you have from the drop down menu then go to Discord events and select none

@odd edge have you dried going into the control panel on Windows, hardware and sound, manage audio devices, recording, and making sure the Artics 5 is selected as the default device? If it is and it still won't work click on the artics mic then go to properties, levels, and see if the symbol on the right of the slider is muted or not

[odd edge]

this didn't work ^ :/

I looked a little further and it worked, thank you @keen pine

[keen pine]

np my guy

glad you figured it out

[vital crag]

@vital crag In the configuration setting for Discord select the mouse you have from the drop down menu then go to Discord events and select none
@keen pine Thanks

Is there any way to change/modify the mic and make the sound better? my friends says the sound is worse than my old headset

I used to have a HyperX Cloud II before i bought the Arctis Pro Wireless.

[stray axle]

can someone help me

my mic is broken

[keen pine]

@vital crag you might need to follow the steps I gave to MOPP and go into the mic properties and make sure it's set to the highest quality which should be listed as DVD quality

[stray axle]

is this a software issue or something? i have to tab out to use the function key on the apex pro

[keen pine]

@stray axle is it like physically broken or you just can't get your voice to come through the mic?

[stray axle]

my internet went of for like 3 hours and now its back but my mic refuses to work

its not physically broken

[keen pine]

Hmm that sounds like windows just bugged out then. I doubt an internet outage would make your mic stop working. Have you tried listening to it through the SSE settings?

[stray axle]

sse what?

[keen pine]

@stray axle sounds like it. Have you tried just restarting SSE and/or your PC?

[stray axle]

what is sse

[keen pine]

SteelSeries Engine

[stray axle]

oh

i redownloaded steelseries engine

completely

still doesnt work

i have no clue what i should do

i tried everything

@keen pine this is stranger than i thought i restarted sse and opened a different game and the function key works

but it still wont work on ESO

[keen pine]

@stray axle have you gone into the hardware and sound settings and made sure that the Arctis mic is set as the default recording device and/or gone into the properties and made sure windows didn't accidentally mute the mic?

@stray axle sounds like there's probably some setting in ESO that's making it do that then if the function key works normally in other games

[stray axle]

in sound settings the only input device i can choose is arctis 7 chat

hmm ill do a bit of settings digging then thanks @keen pine

[keen pine]

Np my guy @stray axle

Go into hardware and sound settings through the windows control panel to get to the mic properties and make sure windows didn't mute it or something

[stray axle]

it didnt mute it

i dont understand

it might be physically broken because nothing seems to work

it might be broken on the inside

but why

@keen pine i dont understand why ESO is controlling the function key im going to ask in a ESO discord

[regal tinsel]

So is there a way to up the quality of the arctis 7 mic? by using it wired or something?

[keen pine]

Lol ya that's probably best @stray axle

@stray axle i assume you've already tried restarting the PC and unplugging the headset?

[stray axle]

Its wireless

And yes

[keen pine]

Oh ya I forgot we're talking about the 7s lol. If there's nothing else to try I'd open up a support ticket on the SteelSeries website. It'll probably be a week or something before you could get an RMA or anything though. People have been saying they're pretty swamped lately.

[regal tinsel]

@stray axle does it work on another pc

windows screws audio devices up a lot

[stray axle]

i havent tried on another pc

i dont have any other computers

[earnest forum]

EmilHeinsen#0095 has been warned

Reason: Bad word usage

[granite ocean]

to get razer viper or not that's the question

[rare crane]

Hey, is there any way to reset the Arctis Pro Wireless base station?

It says "Please select source as current one is deleted" and selecting a source doesn't do shit

Literally nothing happens when I select a source

The headset is connecting fine to it

And moreover SSE detects the headset but I can't see it as an audio source anymore

[keen pine]

I don't have the Arctis Pro Wireless but I would think there would be some kind of reset button on the base station that you can trip with a paper clip or something @rare crane? If not then I'd check around on the interwebs for a solution

[rare crane]

@keen pine there's not

I've spent hours googling

So much for a $300 headset...

[rare wolf]

Last time i had an issue with my APW i got given these instructions which resolved my issue, see if it helps you by any chance

1. Make sure your SteelSeries Engine is up to date. Install the latest version if you have not already. It's very important that the latest version of SteelSeries Engine is installed PRIOR to taking the next steps. Please find the latest version at: http://steelseries.com/engine

2. Using the search functionality in Windows, search for "Device Manager" - click and open it
   Note: If this does not work, search for "Control Panel" and navigate to Device Manager

3. Find the device in the device tree

4. Right click and select "Properties"
   4a) If there is a second or multiple entries related to the device, you will need to repeat this process.

5. Click "Driver" on the top toolbar and select "Uninstall (Advanced)" at the bottom.

6. Ensure the checkbox is checked and uninstall the driver.

7. Unplug your device and reboot your computer.

8. Once this is done, replug the device and the driver will reinstall

[rare crane]

Saw that. The device isn't even in device manager

But like I said, sse recognizes it

[rare wolf]

If you plug it in wired does it recognize the headset?

[rare crane]

@rare wolf yes

[rare wolf]

Have you tried re-pairing the headset? If not the route should be pretty simple

PAIRING

The headset is already paired to the transmitter when it arrives. In the event you need to re-pair, go into the pairing menu and follow the on-screen instructions

Option > System > Pairing

[rare crane]

The headset is paired to the transmitter

[rare wolf]

If you try removing the pair and re-pairing see if that resolves the issue?

[rare crane]

I doubt it since the transmitter provides the audio input but I'll try tomorrow morning

Thanks

[jolly herald]

whats a good accuation for typing on the apex pro (pls dont say its preference)

[regal tinsel]

@jolly herald hate to break it to you but uh

it’s personal preference

some people say that really light keypresses are better but I prefer heavier ones

[jolly herald]

ok then, is it recommanded to put the accuation higher or lower for accuracy in typing

[regal tinsel]

uh

it’s absolutely your choice

really depends on how you type

[jade zealot]

can you connect arctis pro to ps3

[keen pine]

You can change it through SteelSeries Engine @stray axle

[jade zealot]

i can get the mic to work

[jade zealot]

it works

[honest surge]

Is anyone else having the same problem as me?

I have an apex 5 keyboard and it says updating when plugged in but it turns off after it completed, and when I plug it out and in, it reapeats, sometime not updating at all and just staying off with the menu button lit up, and sometime working, but rarely

and sometime flashing blue after but turning off

Fixed it, just uninstalled the device and plugged it in, when the light flashed blue plugged it out and in

Now it works

[gilded wing]

sa

[rare crane]

Is there really no way to reset the arctis pro transmitter?

[stray axle]

Any good substitute for Steelseries 6GV2 keyboard?

1. MUST be wireless
2. No RGB if possible

Cheers. 🙂

[stark rampart]

Why wireless?

[stray axle]

Purely aesthetic reasons. 🙂

[fervent igloo]

So a Nordic layout keyboard with wireless and no backlight?

I don't really hear much about nordic layout keyboards anymore, let alone see any of them

[stray axle]

It's okay if there is a backlight, I just don't really care for them. Rather not have them, but it is not a deal-breaker.
Yea, a Nordic layout would be preferable, almost a must. Again, not a deal-breaker. 🙂

[regal tinsel]

logitech probably makes one

[fickle vapor]

Yes

check logi g

[stark rampart]

@stray axle wireless keyboards are few and far between, so I don't think that you can many wireless keyboard with mechanical switches without any lighting.

There's the K63 Wireless from Corsair with Cherry MX Red switches: https://www.corsair.com/eu/en/Categories/Products/Gaming-Keyboards/Wireless-mechanical-Gaming-Keyboards/K63-Wireless-Mechanical-Gaming-Keyboard-—-Blue-LED-—-CHERRY®-MX-Red/p/CH-9145030-NA

Or G915/G613 from Logitech: https://www.logitechg.com/en-roeu/products/gaming-keyboards.html?filters=lightspeed-wireless

Actually I think G613 is the closest to your request @stray axle

Doesn't even look to have any lighting

Does use Romer G switches though

[jolly herald]

i had the k63 and It is really good

[stray axle]

@stark rampart Thanks for the suggestions. Surely something I'll have a look at! 🙂

@jolly herald Why did you switch? 🙂

[jolly herald]

@stray axle because i got the apex pro lol

[fickle vapor]

Apex Pro TKL?

[jolly herald]

ye

[fickle vapor]

nice

I have the apex 3

[jolly herald]

ah nice looks very similar but yet very much different

[rare crane]

@jolly herald Have had the corsair K63 for 4 years now, and I've had 0 issues. I've spilled coffee on this shit and it's still going strong. Will last you 5x more than any SS product

[jolly herald]

k63 is good, the keycaps are really nice and elegant, the build quality is pretty good too, and liked the dedicated volume and multimedia controls

switch is preference

[fervent igloo]

There is nothing I would rather use less than a corsair keyboard

[stray axle]

Holy .... Logitech G915 is expensive 😮

[keen pine]

@cobalt rock unlpug the Arctis 5 from your PC and restart SSE then plug it back in. If that still doesn't work try it again but plug the headset into a different USB port

[regal tinsel]

uh i got a dm from twitch

cant tell if legit or not

[stark rampart]

@regal tinsel seems unlikely to be legit. What's it about?

[regal tinsel]

what i figured

sent in #💻-building-a-pc

[vital crag]

When i join a voice channel on discord my headset (Arctis Pro Wireless) starts making a weird sound. Can i fix this?

[atomic basin]

someone @ me on whats the difference between the Apex pro and the Apex pro TKL

[vital crag]

@atomic basin Ten Key Less
Posted July 3, 2013. yes TKL mean Ten Key Less, meaning no Ten Key. A Ten Key in a numberpad. A keyboard of this style has many advantages.

TKL doesn’t have the numpad

[atomic basin]

ohh ty

[fervent igloo]

@pulsar vale mind explaining why you sent me another server invite?

[keen pine]

@cobalt rock do you have another PC you could try the headset on to make sure it works? If not, try uninstalling and reinstalling SSE

[golden kite]

I need some help my i dont have a key cap puller and i want to take the keycaps off to clean it how do i do this/

[regal tinsel]

@golden kite you can just grab the edges with your fingers and pull straight up

[golden kite]

with the apex 450?

apex 150 my bad

Do the key caps from the apex 150 come off?

[regal tinsel]

actually i dont know

i’ve only ever used the open faced ones

[quasi ridge]

I mean they're keycaps

the idea of the puller is that you can pull it straight off easier, which is cool ig but generally not something you have to worry much about

if you have trouble with your fingers, use something like a nail file, screwdriver, pocket knife, and just pop em off

just be careful with stuff like the spacebar that has multiple points to attach at, you'll want to take those off nice and evenly

[regal tinsel]

isnt the 150 not cherry mx

[stark rampart]

@regal tinsel correct, not cherry, it's "Quick Tension gaming switches"

Key caps looks pretty standard though

[winged sparrow]

Hey guys my keyboard is broken I need new one. I Play a lot of fps. Wich will be better. Apex pro or apex 7 tkl?

[earnest forum]

Ab#8582 has been warned

Reason: Posted a link

[rare crane]

In short, the drivers for my Arctis Pro Wireless are clearly there

But it's not showing up as an audio option

I really believe resetting the transmitter would work but since I can't access anything I can't do that because SS decided it'd be too much effort to make a physical reset button in case something like this happens

It's showing "Please select source as curent one is deleted"

If I choose a source, nothing happens

Would send a video to demonstrate but seems like I cannot do that

[junior void]

Hey, I was wondering if you guys have any recommendations for cheap RGB Led strips with control from remote, phone ands if possible Google Home. Preferably around the 20-30 quid range? Thanks

[gaunt tapir]

SteelSeries Acquired Nahimic, the leaders in 3D audio for gaming

Yey

[rare crane]

Waiting for them to acquire a proper support team

[stray axle]

ah

the epic approach huh

buy em out

[mild plank]

I bought the Pro Wireless just for DTS Headhones because it just sounded head and shoulders above the Astros. I 3D audio gets added to these. Would be nice to know If that is on the roadmap. 3D audio on psvr is pretty amazing. Games have to support it too. Sony headphones are supporting Sony 360 now and it puts you right in the middle of the music. I’m really happy with this announcement.

[hexed shore]

cool

does that mean we can have linux supported audio solutions for steelseries?

[regal tinsel]

man now i gotta buy a new headset

[stray axle]

I just bought your apex pro TKL. it will be here on the 12th i can't wait!

[orchid willow]

Is there a chatmix dial f0r the arctis pro

[regal tinsel]

@stray axle ooh nice

@orchid willow yep

[orchid willow]

Send link pls

Google ain't helping

@regal tinsel

[regal tinsel]

do you need to buy it or are you just wondering

it should come with one, and it looks like it's the same as the arctis 5

[orchid willow]

Buy cuz I broke mine

[regal tinsel]

i kinda do wish i got an arctis pro instead of the 7

[orchid willow]

I wish i didn't breakevery nice thing I had

[regal tinsel]

f

[orchid willow]

Like my head set

[regal tinsel]

how did it break?

[earnest forum]

GRADE A BEEF#8886 has been warned

Reason: Bad word usage

[orchid willow]

Well accidentally caught my foot on my chair knocked my pc over and that broke my chatmix dial and USB part of my chat mix dial

[keen stream]

rip

[orchid willow]

Yup

Worst part it was a gift

[keen stream]

I also messed up

[regal tinsel]

ah rip

[keen stream]

I bought Corsair peripherals

[regal tinsel]

ooh bigger rip

(im jk corsair's actually nice)

[keen stream]

iCUE constantly crashes when I play Siege, and Corsair doesn't help

Neither does Ubi

[regal tinsel]

weird

i dont have that issue

[keen stream]

It's a finger pointing game

[orchid willow]

I can't find my chat mix dial anywherw

[regal tinsel]

granted i dont have any peripherals of theirs but idk

[keen stream]

It's infuriating

And plus my friend has a Apex 7 TKL with brown switches

and i want one

Probably one of the best keyboards I've used so far

[orchid willow]

Looking for the arctis pro chatmix dial means I'm looking for everyone that's different apprently

[keen stream]

oof

[orchid willow]

Can't find one

[pulsar badge]

i see messages like this and it's like... y u even here yo

[hexed shore]

cuz they be like - y not

i mean, if they had a headset from whatever

[orchid willow]

So anyone got a link to the arctis pro chatmix dial?

[regal tinsel]

does the arctis 7 mic universally suck or do i have bad settings

@orchid willow again, i think its the same as the a5 one

[hexed shore]

and it lasts more than the ss product, then heck, why not call it a bad product. product A > product B scenario

like, im p sure no headset would survive the abuse that i have thrown my hyperx clouds around

yet im usin them for like 4 years straight

but however, i havent had a steelseries headset

[orchid willow]

U should

They pretty good

[regal tinsel]

yeah

mics are not the best but audio quality is amazing

never tried the hyper x ones though so dunno how they compare

[lucid harness]

I have a constant buzzing sound in my arctis pro wireless, is this a common thing with a fix?

[mild plank]

I have a constant buzzing sound in my arctis pro wireless, is this a common thing with a fix? :ratirlMhm:
@lucid harness I don’t have that however I do power mine with an apple power block on my PS4.

[stark rampart]

@lucid harness how is your transmitter box hooked up?

[lucid harness]

just the usb cable between it and my pc

[stark rampart]

That's weird. Have you made a #official-support ticket?

[lucid harness]

no, but I will now

ty

[stark rampart]

yw :)

[orchid willow]

Anyone know a cheap, reliable internet thing for a pc? (I can't remember what it is called )

Ping if u do

[regal tinsel]

@orchid willow wifi adapter?

[orchid willow]

Pretty sure mine sorta just feel apart

[regal tinsel]

what

[frozen plover]

Software to improve audio for my Arctis 7? Yes please :))

[solar olive]

https://www.youtube.com/watch?v=pj0CceEF304

[regal tinsel]

just sayin software to improve arctis 7 mic is welcome

doubt it works tho

[lucid harness]

@stark rampart If you want to know, I got an answer which was that any anplified headset will have small amoubt of noise.

[stark rampart]

@lucid harness gotcha. Thanks :)

[rare crane]

@pulsar badge Sorry? Someone recommended the K63 and I added to the recommendation. Is there a problem?

[keen bronze]

do you guys reccomend the Arctis 7 for gaming or something else

[rare crane]

I had an arctis 5 and I liked them

[keen bronze]

are they comfy

[rare crane]

Yes

[keen bronze]

the 7 could be more comfier

[rare crane]

Though I heard if you have a big head they could be comfier

[keen bronze]

ill probably get one when this pandemic is over

[pulsar badge]

@rare crane you added to the recommendation, yes (which is fine/whatever), the "will last you 5x more than any SS product" is where I had the issue - super unnecessary (and, has no grounds).

not a big deal either way, just something that stood out to me. No follow up needed after this.

[rare crane]

aight

[pulsar spade]

Interested in seeing what this does for my arctis 9x.

[glad cloud]

Hello. Could I have some help?

[ionic holly]

@orchid willow if u still need help ur probably talking about a router

And I’d suggest the tp-link AC 1750 on Amazon it’s on sale for $60 right now it’s got over 8000 reviews as long as u don’t have a huge living space with thick walls this will be good for wireless, but of course wired is optimal for pc gaming anyways

Also it’s got a nice app for controlling stuff

[sturdy falcon]

hey can someone help me with my apex pro tkl? Ive been trouble shooting all day and i still cant get the drivers to work, I can chagne rgb and oled, but cant ype or use any keys. Work on my xbox however

[pulsar badge]

https://support.steelseries.com/ @glad cloud @sturdy falcon

[glad cloud]

Tried that they were no help. Lol

[regal tinsel]

yall remember that twitch bot

yeah

it got renamed spambot

[sacred halo]

yo is zuhn sponsored by steelseries or something now

i've seen him get a buncha free stuff from u guys so i was wondering

[junior void]

@stray axle Btw it's such a nice keyboard

[jovial steppe]

Guys, does anyone can told me how the SteelSeries Arctis 1 Wireless perfom on PS4 on game like Call of Duty ? Do you really heard if someone is behind you ? It's for my brother, I don't really play console and I don't know how the headset are handled by Sony at all

[unkempt skiff]

So this means...

I would cop another headset again?

Whaat

Hoping a Siberia revamp or smthn

[stray axle]

lennart

sexy man

[river wolf]

Anyone here know how to enable the discord gamesense but only for my oled screen on the keyboard? I've disabled all lighting affects in the illumination tab but the top half of my keyboard is still unlit, I want it to be normal lighting and just use the oled

[woeful oar]

Hey guys... Is there anyone I can speak with to get help regarding a ticket?

My arctis pro headset has cracked in the very well known by know defective right hinge. I have filed a support ticket and it's taking them 7 days at a time to respond to me... Since it's under warranty they have asked me to destroy my current headset in order for them to give me a voucher to buy a new site from the website.

That's brilliant but what will I have for sound while the new set gets here? I use these for work and games every day. Paid 270 euro for the set...

Is there a way for Steelseries to maybe "hold" a sum of money as insurance until the new set gets delivered to me, then after me providing proof of destruction of the cracked ones, have them release the money back to me?

@pulsar badge @icy fog maybe? Anyone?

[regal tinsel]

the thing is it won't be 2 days

[stark rampart]

You don't have a backup headset @woeful oar?

I think your best shot is asking through the support ticket

But I don't think they can do it

[blissful flame]

dose any body here understand some issues with engine ?

[stark rampart]

If you share the issue you're having then maybe someone can :)

[blissful flame]

the engine not registering my headset like its says its not connected and its really upseting me lol

i bought an ssd today and format my pc to download the windoes on the ssd and since then its not working

[woeful oar]

@stark rampart No i don't have a backup headset, I apologize. Having spent 270 on this one, I didn't think I'd need one 🙂 I have asked on the ticket, 5 days ago and I'm still waiting for their response. However, their 'destroy your product' instruction has a deadline of 10/4/2020! What will happen if they haven't replied by then?

@cobalt rock It's already been 2 weeks since I opened my ticket, plus it's normally at least 2 weeks for something to ship from Denmark to Greece. That's under normal circumstances. I have no idea how long it will take with the coronavirus situation right now. And btw, as stated above, I use the headset for work as well as I work remotely and have tons of calls and meetings daily.

[regal tinsel]

thats not steelseries’ fault but ok

what was it shipped with

you have tracking?

if it shows delivered then that’s their fault

not SS

if you have tracking history you should contact the carrier

[sick radish]

:/

[stark rampart]

@woeful oar no reason to apologize :) I was just thinking if you had one laying around that you don't use anymore. Not sure what will happen. I don't work for them so there's not much that I can do

I'm sure they're just getting a lot of tickets due to the corona situation

[stray axle]

my apex pro will be here on the 12th

[regal tinsel]

nice

[vivid dune]

lol sometimes my steelseries artics 1 left earphone stops playing sound

[primal copper]

Do steelseries keyboards work on ps4?

[regal tinsel]

yes

[stray axle]

no

[tender plaza]

I keep on getting problems with my artic 5

The mic keeps on muffling

And s9me times it doesn’t work

What the fuck

This keeps on fucking happening

Every day

If anyone sees this and can help me Dm me

[lavish forum]

i can't share my audio through jack on arctis 1 wireless right?

[brisk ridge]

https://clips.twitch.tv/LightPopularQuailTTours Best clip by far tonight! @pulsar badge

[odd quartz]

Hey guys I'd like to know how I can apply for the Twitch Stream Team. Thanks! @pulsar badge

[brisk ridge]

Check out this insane kill! https://clips.twitch.tv/CharmingRelentlessOwlHeyGirl @pulsar badge

[stray axle]

Should I get the apex pro tkl?

[odd quartz]

@stray axle if you're looking for tkl keyboards, that's easily the best one in the market

[stray axle]

Yeah I’ve heard that it’s the best Actuation point and I’m probably going to buy it soon

I’m not specifically looking for a tkl just something that’s not a full sized

[odd quartz]

@stray axle yea I personally love my numpad, but the customizeable keys are amazing

you can set the per-key sensitivity which is clutch

[stray axle]

That’s cool, how long will this keyboard last for the $180 price. How’s the quality on it? I’m 99% percent sure I’m going to get it just trying to make sure.

[odd quartz]

It's rated for 100 million keystrokes, so it depends on your use

[stray axle]

Okay thanks!

[brisk ridge]

Hes is killing it now https://clips.twitch.tv/DistinctZanyTofuGrammarKing @pulsar badge

[regal tinsel]

@brisk ridge dude, don’t listen to me

[brisk ridge]

@regal tinsel He was telling me to tag him so he could check them out but okay I wont

[odd quartz]

@regal tinsel koob is live on twitch and asked her to tag him on clips

[regal tinsel]

ah oop sorry im tired

[odd quartz]

no worries!

[regal tinsel]

@brisk ridge sry ignore me

[brisk ridge]

@regal tinsel lol no worries 🙂

https://clips.twitch.tv/GenerousFilthyCrabsGOWSkull - This Knife Kill thou

[sick radish]

Is The Rival 110 A Good Mouse Or No Because I Don’t Use It And I’m Using My Acer Mouse And Now I Feel Like My Rival 110 Is To Big For My Hand :/

[regal tinsel]

your choice

you dont have to use it if you dont want to

[lavish forum]

i like 110 dude

i have it for about 2 years

no problem since

[pulsar badge]

thank you thank you @brisk ridge for the clips😅

PS - for anyone/everyone, all product-related support goes through support.steelseries.com where you can create a ticket and talk with our support team

[brisk ridge]

lol anytime @pulsar badge

[woeful oar]

@pulsar badge yes that's the first place where we tried going to but a message per week is not the best communication right now. plus they impose deadlines for destroying products, without having sent a reply by that deadline.... anyway.... ill be patient and hopeful this will get sorted and ill try to find a way to work without sound after i will innevitably have to destroy my 270 euro headset...

of course all of that will affect my buying decisions and opinions from now on..

[pulsar badge]

@woeful oar your patience is appreciated. Though, I promise you, coming to Discord will not speed things up (I know you're just reaching out to whatever channels you can find-I'd likely do the same thing). Our Customer Exp/Support team is doing their best right now, given the current context of what's going on in the world, to get back to everyone and handle people's support tickets as quickly and efficiently as they can.

One thing I'd mention (if you're unaware) is that replying to your own ticket (as in, messaging support multiple times in a row) without a response from whoever is handling your ticket, resets your ticket in that individual's queue, and in turn ends up taking it longer for them to do it.

so, if you're going through the ticket process, you've taken the appropriate/only steps. Thanks

[woeful oar]

thank you for the information koob. i understand what you're saying. it's an unfortunate situation

[sick radish]

wut

[lethal moth]

Hey my mic is not working its like muted but its not

and it wont reconise in the engine

[oak breach]

does the apex 7 keyboard has all the same led as the apex pro?

@ me

if there is anwser

[pulsar badge]

@oak breach yep

@lethal moth go to #official-support

[lethal moth]

i saw that and i cant fix it

@pulsar badge

[oak breach]

Yesss

Nice

[stray axle]

[lethal moth]

im getting annoyed

because my mic is not muted but its not

[jovial steppe]

Does the SteelSeries 1 Wireless has a good 3D sound for PS4 (Call Of, Apex, ...) ?

[regal tinsel]

what’s 3d sound

surround?

[jovial steppe]

Yeap

Like, would I hear someone coming from behind ?

[regal tinsel]

does the ps4 even do usb surround

[jovial steppe]

I know that Razer handle it (said a friend)

So I guess yeah

[regal tinsel]

yeah apparently it doesnt

[stray axle]

Fun fact: bakers yeast is a fungus

who is the one who runs the steel series tik tok

[mystic osprey]

what do you do if your mouse doesnt let you hold left click

[stray axle]

get a new mouse

[mystic osprey]

that doesnt help

[stray axle]

why not

[mystic osprey]

nice name btw

[stray axle]

why is it nice

[tough tapir]

Yo I got a SteelSeries Arctis 9x and it keeps randomly dropping out. I would hate to return the headset. Other than dropouts it works fine but it’s more constant that I like

[still matrix]

where should i go for support for things not working

[regal tinsel]

#official-support

[still matrix]

the bot is down

and no one is answering my tickets

[sick radish]

𝔀𝓾𝓽

[dusky carbon]

🐧

[still matrix]

theres a wire popped off of my headphones

and i cant find any manuals of the inside wiring of the headset

[still matrix]

arctic 5 btw

jesus this server is inactive

[ivory imp]

can someone in support answer? i’ve waited 6 days now (since last friday) and send in my proof of destruction. I’d like to have a headset that is working

[finite saffron]

It's holiday today, one of the biggest in STEELSERIES ApS' mother nation

[earnest canyon]

Oops

Sorry

[junior void]

@oak breach Yeh the Lights on Apex Pro are really good same with Apex 7. So smooth aha

[oak breach]

Haya

[junior void]

And the Oled Screen is lush 🙂

[stray axle]

hi

i just bought myself a keyboard from steelseries

im waiting for the delivery to come tho

😉

i was gonna get the mouse but i go a hyperx mouse instead

[oak breach]

what switch is the closest sounding to the omni point

[oak breach]

No anwser

[stray axle]

STEELSERIES Apex 3 Gaming Keyboard

i got that

😉

[oak breach]

Ok

[woeful oar]

I was forced to actually go ahead and destroy my arctis pro today... They gave me a deadline of 10/4/2020 to destroy it or i'd lose the RMA. The note said if you do not wish to destroy your product say so now to look for other options. I did ask them not to do that or to destroy after replacement as it was my only headset, but nobody responded for days...... So today i broke my 270 euro only headset and I have to go buy another so that I have sound and be able to work from home....

And now who knows how long the replacement is going to take to get here........ shocking service

[stray axle]

rip

i got a uh

blaster x

headset

it's good

[stray axle]

@stark rampart I can’t get over the sound quality on artics 9x

Soo good

hi

try not to ping them

(Not mini moding)

[stark rampart]

Great to hear @stray axle :)

[stray axle]

Hey

Yeah they are so good

They have amazing bass

Treble sounds perfect

^

Why not

[stark rampart]

Nice :)

[oak breach]

Does the omni point just hears like red switch

?

[stray axle]

Not sure

I have a razer keyboard

[boreal oyster]

whats up SS fam ?

[sick radish]

why razer keyboard @stray axle

[boreal oyster]

yeah man why not an apex board ?

[still matrix]

nobody answers my stuff either @ivory imp

it's cuz they don't have much customer service with the virus

and also this servers inactive

[keen pine]

Or people have better things to do than check Discord 24/7? 😂

[still matrix]

true

but 7,000 ppl and probably a lot in quarantine its weird people only talk once every couple of hours

i might just be used to active discords but ig this a lot less of a chatty server

[candid sun]

hey i got a question if anyone could help me out. i tried going on the #502560829389144104 but i dont think it gets as many active peeps there

I just bought Artics 7, never really messed around with the EQ before and i was wondering if anyone had any suggestions for me to adjust the scales? I'm having a difficult time with mw and footsteps now being clear enough.

[keen pine]

EQ settings are something you have to mess with on your own and just find the combo that works for you because everyone's ears are different and everyone likes a different sound. There are some general profiles you can try out and then tweak from there if you aren't satisfied with the sound you're getting

[nocturne ruin]

Where can i ask my pre-sales questions ? send Steels questions a week ago over facebook and twitter but no answer until now ....

[stark rampart]

@nocturne ruin try a #official-support ticket on the website but expect some wait time as they are super busy these days

You can also ask your question here

[nocturne ruin]

Will do it here then, Is actually a very short question: Arctis Pro Wireless. Can i switch between PC and PS4 from the box without changing cables ? This for audio and mic

[stark rampart]

Audio and mic on both platforms?

[nocturne ruin]

Yes

[stark rampart]

I don't think so

I think it's only the USB that does chat

And I believe the aux out is not the chat sound but the game sound

But I can test that

I have that headset here

Just need to find an cabled headset

[nocturne ruin]

Crap .. So far i know nobody does this. And i think i'm not the only one that games pc and ps4

Or uses pc for homework for example

[thin stirrup]

I game pc and ps4 but I'm using the pro+DAC.

[stark rampart]

That's odd.. My output jack on the box literally does nothing

[thin stirrup]

But I don't think the Bluetooth works for sound out on PS4

I suppose you might be able to use it with the usb in the pc and aux cable in the controller but you want it wireless.

So I'm not sure.

[stark rampart]

Maybe you could use some kind of USB "kvm"

That switches between devices

Actually that is a thing @nocturne ruin

You can get a USB switch that allows you to plug two or more USB hosts into one and then plug the headset into that

[nocturne ruin]

Thank you @stark rampart , i will look into that. It's at least a work around.

[stark rampart]

My pleasure :)

[stray axle]

I'm waiting for my delivery to come

Lol

[stark rampart]

I know that feeling

[orchid sonnet]

SteelSeries is live on TikTok

[cosmic ether]

I came from Tiktok

The guy said that you should be confused now

[still matrix]

hi

can someone send me a wiring guide for the arctis 5

a wire popped off and i need to know where it goes and i cant find any if any has any please send them

it was the wire connecting the speaker to the left headset ear btw

[earnest forum]

Deli#5231 has been warned

Reason: Posted a link

[sand ledge]

how do i fix a loose volume wheel on arctis 7

[sick radish]

Idk

[sick radish]

[tough tapir]

Got Arctis 9x. Having some drop outs completely and I guess random quick dropouts. Any idea how to fix.

[stray axle]

I noticed the Rival 600 leaks some light under the left click is that the case for everyone else or is my left click a bit loose so it went up and shows the light inside

[stray axle]

my apex pro just got here

HOLY

it feels so SMOOTH

[magic carbon]

Eyy eyy

#💬-general

[sick radish]

[rugged aurora]

Hello there

[sick radish]

hello

[rugged aurora]

Ss arctis better Razer Kraken

[sick radish]

i guess so

is the rival 110 gaming mouse good?

[rugged aurora]

Nope, better buy rival 3

They have better encoder , and switches

[sick radish]

okay

$30 usd?

[rugged aurora]

Sorry for my English , im not from USA / great britan

[sick radish]

oh

[rugged aurora]

Yes , rival 3 best mouse 30$

But in russia price Rival 3 - 45$

👍

[sick radish]

oh

im wondering is the apex 3 keyboard is good as well\

[rugged aurora]

Apex 3 is membrane ?

[sick radish]

wut

[rugged aurora]

Arghhhhhh

Apex 3 Mechanical keyboard? Or Membrane keyboard

👺

[sick radish]

says its waterproof

[rugged aurora]

I check

Its membrane keyboard

[sick radish]

okay

[rugged aurora]

:(

[sick radish]

i only have the steelseries 110 gaming mouse which i got from walmart

[rugged aurora]

You know Artemiy Lebedev ?)

[sick radish]

no

[snow vale]

anybody who has apex 5 can i get your opinions on it

[keen pine]

The Rival 110 is fine but if you're looking to upgrade I'd either go with the Rival 3 or Rival 310. If you're looking for another keyboard the Apex 3 is a good option with membrane switches but the Apex 5 has more features if you have the cash to drop $100 on a keyboard @sick radish

[sick radish]

okay @keen pine

[keen pine]

I'd also recommend looking at reviews for the products you're interested in on YouTube. Especially for mice because what style of grip you use + hand size can have a big impact on what mouse is right for you @sick radish

[stray axle]

oml

my delivery gonna come on wendesday

im so mad

[keen pine]

lol why?

are you mad?

[stray axle]

how do i use the screen on the apex pro

how do i navigate the stuff

[keen pine]

You need to download SteelSeries Engine from their website then you can customize what's on the OLED screen, change lightning effect and all that fancy stuff

[stray axle]

ok

[stark rampart]

@stray axle you can also enter the menu by pressing the button under the scroll wheel. You gotta hold it in for a bit

[stray axle]

how do i make the keyboard have a rainbow wave effect

[stark rampart]

The prism effect?

[stray axle]

yes

i dont see it

ah

i see it noow

[stark rampart]

Great :)

[stray axle]

i love it so much

[stark rampart]

It's great :)

[meager epoch]

@stark rampart should i wait for a new head set because you guys bought that one company?

or buy one now

[stark rampart]

@meager epoch no clue honestly

I don't work for SteelSeries

[stray axle]

Is the steelseries arctis 7 good?

[tough tapir]

Got Arctis 9x. Having some drop outs completely and I guess random quick dropouts. Any idea how to fix.

[regal tinsel]

@stray axle yeah it's awesome. bandwidth is a bit low so mic quality isnt the best but otherwise it's good

[stray axle]

How about like

If I'm 2 inches away

[marsh dust]

is there a print screen key on apex pro tkl??

[regal tinsel]

i think so but i dont know for sure

[snow vale]

is apex 5 gud

[tough tapir]

My headset keeps cutting out help

[marble stirrup]

got a question fellas. im trying out the equalizer on my arctis pro wirelesses and im trying to follow someone else's but they have more options than me. mine are100 300 900 2500 and 8000. his are 64 180 500 1400 3900 and 11000. why is this

[tough tapir]

My problem more important

[oak breach]

Oof

[rugged aurora]

Apex 5 have TTC switches

Apex 5 not bad

But if SS lubed Stabilizators be better

And use normal PBT keycaps (or POM))))))

But Switches on apex 5 really not bad

@stray axle yes they good

Both versions are very good (2017 | 2019)

[stray axle]

hi

i just bought a apex 3 pro keyboard

omg it's so good

and my hyperx surge mouse is good with it

[rugged aurora]

Not bad mouse

[stray axle]

what gif should i put on my apex pro

steel series keyboards are good and logitech mice are good

perfect combo

[lost sonnet]

Hi there. Bought the Arctis Pro Wireless. Great Sound.
So now i´m looking to get some tips for good eq setting in games.

[mossy ibex]

Have SteelSeries got any intention of making a WIRELESS keyboard, similar to the Apex 7 or Apex Pro. Im not a huge fan or wires and would much prefer wireless

[polar sluice]

@stray axle I've got a few good gifs I can DM you

[rugged aurora]

@stray axle Logitech mouse ಠ_ʖಠ

G pro wireless?

Ahhhh i cant write on my nature language

(((((((

[oak breach]

@stray axle a closn

[tough tapir]

Got Arctis 9x. Having some drop outs completely and I guess random quick dropouts. Any idea how to fix.

[regal tinsel]

check for anything else interfering, charge it up

and contact support

[thin stirrup]

Hello, I've got an arctis pro+DAC and the headset squeals loudly sometimes when I either move the mic or put it down. Not sure what it is.

[keen pine]

Is the mic side tone turned on in SSE @thin stirrup?

[thin stirrup]

Im using my PS4

But I'll have a look on the DAC

Yes it is :)

[snow vale]

does anyone have any tkl keyboard reccomendations

[thin stirrup]

Apex pro tkl

[snow vale]

i dont have apex pro type money

im looking into apex 7 tkl but i was wondering if there was anything good from other brands as well

[thin stirrup]

Apex 7 tkl is the best option imo

But

You're asking in a steel series server. Of course we're going to be biased. 😂

[snow vale]

yeah ik lol im just keeping my mind open but apex 7 is at the top lol

im also a sucker for that little oled lol

[rugged aurora]

@snow vale yes

Varmilo va87m, Durgod k320 korona / taurus nebula, Leopold keyboards

And you can check Keycool 84

But keycool 75% , not TKL

[tough tapir]

Support sucks and slow I need a 10 minute dm or call w someone here

[rugged aurora]

Hm

Ok

[thin stirrup]

Just to consider that COVID is causing a lot of delays in terms of support and getting answers. Just gotta be patient. :)

Sure you'll get it sorted soon.

[stark rampart]

There's no support staff here @tough tapir. But share your problem and maybe someone from the community can help :)

[thin stirrup]

And there's that^

[tough tapir]

I have like 3 times @stark rampart

[stark rampart]

We obviously can't help with stuff like RMA and other things that require a SteelSeries employee, but for other stuff we might be able to

What's your problem @tough tapir?

[tough tapir]

Keeps disconnecting from my Xbox and random cut outs drop outs

[stark rampart]

Have you tried reconnecting the headset?

Updating it on a PC using SteelSeries Engine? (pretty sure you can do that)

(Plug it into your PC with a USB cable and use the newest version of SteelSeries engine to update the firmware on the headset)

If that doesn't help I'm afraid you'll have to wait for support

Or if you happen to have a minijack cable laying around you can use that temparily to connect your headset to the controller

[tough tapir]

Done all that can’t connect to my pc cause I need some dumbass $25 thing

[stark rampart]

(I just tested the minijack cable option and that works, make sure to turn off the headset)

Well the headset was never designed to be used with a PC as it's main connection

[tough tapir]

Then they need to put the app on Xbox

[stark rampart]

You can connect it to a PC either through a Xbox wireless adapter

Or through a minijack cable

Why?

What do you need the app for @tough tapir ?

[tough tapir]

You got money for me to buy one I don’t

They need to fix this shit. This was the biggest problem on Reddit and they still haven’t fixed it

[rugged aurora]

Razer or SteelSeries

[stark rampart]

You haven't answered my question @tough tapir

It not being able to connect to a PC shouldn't come as a surprise

"Wireless via Xbox Wireless accessory dongle (sold separately)"

It's literally right there on the product page

[rugged aurora]

You know Arctis 7 2020 ?

That was new product

?

[stark rampart]

I can't speak for why it would disconnect @tough tapir - I haven't had that problem during my time with the 9X

[rugged aurora]

They don't sale in russia

Heeeeeelp

[stray axle]

arctis 7 2020??

[rugged aurora]

Yes

[stray axle]

wat

[rugged aurora]

I dont know

[stray axle]

i thought it was 2019

[stark rampart]

https://www.dns-shop.ru/search/?q=arctis+7+2019

Pretty sure that's the newest version @rugged aurora

[rugged aurora]

@stark rampart omf its DNS what

Im surprised

[stark rampart]

It's the store that the steelseries website sends you to

https://steelseries.com/blog/arctis-2019-edition-69

The 2019 version is the newest

[stray axle]

ight

cuz for a sec i was like waaaat

[stray axle]

hey

thx god i didn't buy logi keyboard

and bought apex 3

[plucky vector]

https://cdn.discordapp.com/attachments/508070116387192858/697881871509487736/video0_4.mp4

[noble solstice]

please help... steelseries has given me 15 days to return my product but they havent given me an email or phone number to put on the shipping label so i cannot even ship my product... it will take another 8 days for them to respond and by then i will probably lose out on refund process.. anyone know their phone number and email??

[subtle python]

Oh great, I stopped playing xbox earlier today, come back now to play and now my arctis 9xs will not power on! Wtf!

And I've only had them for like a month

[stray axle]

can somebody hook me up with a free rival 3

[fervent igloo]

I think you'll find the answer is no

[stray axle]

@stray axle buy it yourself lmao ain't nobody giving you freebies

[keen pine]

You must be from Twitter then @stray axle

[stray axle]

from twitter?

no i clicked the discord link on the steelseries website

[keen pine]

I just assumed because you came in here asking for free stuff lol

[stray axle]

lmao i was curious to see what anybody would say

[fervent igloo]

I think we all know that deep down you wanted a free rival 3

not to see what the responses would be

[keen pine]

^

[stray axle]

more no then yes, but satisfied with the responses lmao

[tough tapir]

Also @stark rampart my damn mic doesn’t pick up my voice sometimes even when it’s connected and no it’s not muted

Literally This stupid headset is brand new and keeps fking disconnecting!!!!

If you work at SteelSeries fix you’re shit or hire people that don’t suck. This disconnecting has been the problem since day one and you guys can’t fix it??

[neon moat]

hi

[gritty charm]

https://aim.steelseries.com/play Omg i didnt know that steelseries was that good!

[halcyon kernel]

steelseries game controller sucks

I got one, and yeah... waste of money

[ocean elbow]

Hi I'm having a problem with the Arctis 7 Microphone

[halcyon kernel]

https://tenor.com/view/modern-problems-solutions-dave-chapelle-gif-13450651

[ocean elbow]

DM Me to help me out

[stark rampart]

@tough tapir I do not work for SteelSeries, just trying to help :)

[granite ocean]

SG finally nerfed https://clips.twitch.tv/PoliteRoundBillPRChase

[celest spruce]

hey so recently got the apex pro and i adjust my switches actuation to 10, and now some of my keys stops working from time to time.

[quasi moth]

anyone know why my k key isnt working 1/2 the time

[celest spruce]

yeah same here

[regal tinsel]

@tough tapir not an issue for everyone so you probably got a defective unit

make a ticket

[tough tapir]

I did make a ticket and literally every person on Reddit has had this problem @regal tinsel but they don’t do shit to fix it

[stark rampart]

@tough tapir well literally everyone on Reddit is not everyone who has the headset. I for one have used the headset a bunch with no problems

You're most likely just unfortunate to have received a bad unit.

It's literally impossible to avoid bad units

[regal tinsel]

^

same here, no issues

and i know a ton of people who haven't had this issue

if someone has a problem they're more likely to say something than if they like it

[tough tapir]

Nah man there’s no reason I got a bad unit I got it when it just got in stock BRAND NEW

[stark rampart]

A brand new unit can also be bad

It's a DOA or Dead On Arrival

[thin stirrup]

Regardless of whether you got stock brand new, there's always a couple of bad units in the batch. If you want a 100% guarantee on something it'll be death and taxes. It sucks dude, but you gotta keep patience. Someone will get back to you if you have a support ticket :)

[stark rampart]

What he said ^

[thin stirrup]

I know it's not much help but it's about tempering it with patience and realism. You've got to consider there's probably a high volume of support tickets and potentially minimum staff because of this virus. Someone will get back to you, it'll just take some time. :)

[tough tapir]

I’m sorry but I honestly hate how you put some much faith on a dumb, untrustworthy system that’s as rigged as the government. I 10 minute chat or call would be way morn effective then a 3 week email conversation.

And I don’t think the virus is much is a problem. Its all online based so either way it’s the same protocol

[stark rampart]

It's not about putting faith into anything. As it currently stands the only way you can get help is through the ticket system. Like it doesn't matter what I think about it, it's the way it is currently.

Covid-19 has absolutely had an effect. It's unavoidable that there's a loss of productivity doing things from home and with some many people being home there's bound to be more support tickets

They are doing their best to help as quickly as they can.

Support is what they do and while it can seem obvious to add things like a live chat or a phone number there's a reason why they haven't

I wish I could help you more @tough tapir but the reality of the matter is that you gotta wait and there's pretty much nothing I or you can do about that.

[thin stirrup]

The virus is definitely an issue, work places are closed, people are hospitalised, deaths are occuring, quarantines are being mandated. It's definitely a problem, and it's guaranteed to affect productivity no matter what industry you're in. Unfortunately as lennart said, there's nothing we or you can do. Apart from being patient. Someone will be getting back to you, but we or Steel Series cannot advise on a timeline. We don't work for Steel Series. You've just got to hold on. I know it sucks, but patience is a virtue and especially in the turbulent time the world is in. :)

[night hollow]

Thomas the keyboard warrior 🤔

[stark rampart]

Nah, he's just frustated his new headset doesn't work and that's fully understandable :)

[thin stirrup]

Definitely! I'd have been the same if my headset and Keyboard didn't work when I got them.

[night hollow]

so you would bring the government stuff into it 😂

maybe I should've been more specific

[stark rampart]

I'm just sad I can't get my flipping VPN server to work

[thin stirrup]

Im just sad I can't get my Vanadium for logging in through the SSE :(

[stark rampart]

Linux is not easy for a pleb like me

Dang

[thin stirrup]

But it's a minor issue for me lol

I want to try Linux but I don't trust myself 😂😂

[woeful notch]

Does anyone here play fortnite mobile

If you do @me

[tough tapir]

Idk why you think manufacturing and death and hospitals and food service whatever has a effect in customer support tickets but I got a 1 month return thing and I don’t wanna wait a month to get a email back then it’ll be too late

[thin stirrup]

Well given the circumstances, I don't imagine that one month will be too much of an issue for your return.

You also have to consider that the office for customer support is probably closed until further notice, Therefore the support staff potentially don't have the necessary infrastructure, support or software in place to be 100% efficient in dealing with support tickets at home.

I think death and hospitalisations do have an impact because potentially some of the support staff could have the virus or know someone with it and cannot work at the moment. 🤷‍♂️ I'm just reeling off the possibilities that I can think of with the world upside down.

I have customers who I'm dealing with but I can't due to the fact my store is closed, and has been for 2-3 weeks now and I don't have the necessary software to actually perform my role while I'm stuck at home. Its not that much different for them.

[tough tapir]

Well how about you send me your headset which works and I’ll send you mine and we can see if it’s the headset or something else

[thin stirrup]

That's gonna be a helluva postage charge from the UK to the US for me, and I don't believe mine works for the Xbox as it's the pro+dac.

[tough tapir]

Whoever said it works for them no problem let’s do that. I still don’t believe it’s just a bad headset. Ever since the headset came out the only negative thing was what is happening right now on Reddit and other reviews. So if more people are saying it’s happening then not it’s a headset issue SteelSeries is to lazy to fix

[modest nest]

i have a suggestion for the steelseries app where should i put my suggestion

[stark rampart]

@modest nest #product-ideas

[modest nest]

thanks

[stark rampart]

yw :)

[modest nest]

🙂

[ocean elbow]

Can someone help me out with my Arctis 7 Microphone Issues ???

[tough tapir]

@thin stirrup @stark rampart

[stark rampart]

@tough tapir postage isn't cheaper from Denmark. It would cost the same as a new headset pretty much. But the reality is this; we have given you all the help we can, so you'll have to get help from the support team. I don't work for SteelSeries nor do I get any money for being here.

[thin stirrup]

Wish we did! Lol

But like lennart said unfortunately we can't do much Someone from support will get back to you, it's just going to take a bit of time. :)

[inland berry]

Anyone have Steelseries Arctic Pro Wireless get kicked out of windows when you open Streamlabs? I have to reinsert USB and reconfigure headset every time.

[stark rampart]

@inland berry that sounds very odd.. I have a APW and that doesn't happen when I open SLOBS

[inland berry]

@stark rampart I just bought them and just realised it wont connect unless I shut down streamlabs again, very weird.

[stray axle]

FLIP FLIP

@stark rampart my f

G

Poor guy

You Italian ?

[vague sphinx]

why is the shipping so expensive on steelseries

[stray axle]

I picked my artics 9x up

[vague sphinx]

something costed 17$ (a mouse pad qck heavy medium) and the shipping was 40$

• tax

WHAT

absurd

[stark rampart]

No need to spam

[vague sphinx]

ok

where can i get less shipping price

for the product i need

[stark rampart]

At a local store?

[inland berry]

@vague sphinx Check retailers, any one

I picked up mine from my local stor, 0 shipping

[vague sphinx]

ok

all r closed

every one

[stark rampart]

They've said in the past that they are aware of high shipping costs for some locations and are working on reducing the cost

[vague sphinx]

ok

doesent make sense that the shipping costs more than the product itself

im gonna order from amazon

[stark rampart]

Ok :)

@inland berry have you installed SteelSeries Engine?

[inland berry]

@stark rampart Yes, it is asking to reconnect headseat every time

[vague sphinx]

actually the shipping is 50$

lol

[stark rampart]

@inland berry try uninstalling SSE, rebooting and then installing SSE again. If that doesn't help try and contact #official-support

[inland berry]

@stark rampart I was running all sound through Voicemeeter Potato, uninstalled it, also using a USB hub that might get overloaded, dont know... Thanks!

[stark rampart]

You're welcome :)

[inland berry]

@stark rampart Think I solved it. Streamlabs pinged all connected devices (mic, webcam etc) and that made the APW disconnect since it was on the same USB string

It shouldnt happen, but it seems to be sensitive to temp connectivity loss

[stark rampart]

That's great

My APW is plugged in through my screen but I think it's the only thing plugged into the screen

[inland berry]

what media connects the screen to the computer? Might try that

[stark rampart]

@inland berry usb

It's a built in USB hub that my screen has

[regal tinsel]

@vague sphinx they dont control shipping but ok

[tough tapir]

So why do you have a ticket system that opens a dm if they aren’t in this server @stark rampart I would love to have my conversation in a dm

[stark rampart]

@tough tapir wouldn't change anything

[tough tapir]

So just tell the person who usually would dm to dm me

[stark rampart]

Sorry @tough tapir but this has to stop. Either you respect that you will have to use the ticket system or I will have to mute you.

[tough tapir]

I am glad you don’t work for SteelSeries because people like that are why companies fail. I do use the system that sucks I have gotten nowhere and no one here has given me any trouble shoot things or anything to see if it’s my headset or whatever else it could be

[stark rampart]

I gave you several things to try and things you can do

So that's not accurate

I think that I have been very forthcoming with you and tried everything I can to help you

[tough tapir]

Let the purple dude help me he seems more in-depth In info

[thin stirrup]

To be fair, @stark rampart has tried to assist, he knows WAY more than I do on the tech side and I know nothing on it :(, all I can say is that with the world in a situation that we haven't seen since the Spanish Flu of 1918. Everything is delayed, and workplaces are shut. The support staff are doing as best they can but the ticket system is all they have to hand. You've just got to keep going with it. I don't work for steel series, I don't moderate in here. All I know is that the world is completely at a standstill and that you're just going to have to exercise some patience. Because we're all in the same boat of trying to do the best we can.

I'm not saying give up. I'm saying that it's going to take some time, do you have another headset you can use in the interim?

[tough tapir]

I do but it sucks that’s why I got this one

[thin stirrup]

Best to use it in the meantime. I know it's not brilliant and i get that. It's like when I went from my turtle beach p11's to my arctis pros. It was like night and day, but something is better than nothing. :)

[tough tapir]

I’m just pissed that if you literally have any questions for steel series they send you to tier 2 which is email. If whoever runs support is smart they would just move tier 2 agents to live chat with or without the virus. So frustrating how stupid people can be

[thin stirrup]

I know it's frustrating, and I do understand. I truly do, keep positive. It'll get sorted in time. But as I said, it's gonna take a bit longer. I know that's a nightmare to hear, I'm usually on the receiving end of these things at work dealing with customer complaints and enquiries and having to tell them there's delays is horrible. Even says on their support website it's going to take time as they're taking an unprecedented level of inquiries. Just gotta stay positive and keep distracted and busy and wait for a response. :)

Could be worse! Could be alien invasions this month to wipe us all out. 🤷‍♂️

All joking aside, it'll get sorted just gonna be a tad longer than anticipated.

[tough tapir]

Well I only got a month to return my headset no questions asked so I would like a speed up. Hell a 10 minute text of voice would get a lot more don’t then a month of emailing back and forth

Does anyone here work at steel series

[thin stirrup]

As I said, I imagine they're probably going to be flexible on this based on the current situation. But I can't comment for certain as I don't work for them lol I'm sure there's people who work for them but I think they're all busy. Are you trying to find return addresses?

[neon moat]

How long till the apex pro tkl is back in stock

[tough tapir]

I’m trying to find who’s the leader of support and ask them why they aren’t taking my idea into consideration

[frozen plover]

Left Alt key isn't working on my apex 7.

Firmware issues?

Should I reinstall it?

[vocal trout]

Any good presets for the arctis pro wireless for modern warfare to highlight footsteps?

[frozen plover]

Steelseries engine is forever loading, headset doesn't work- keyboard does though.

[keen pine]

Have you tried rebooting SSE and/or the whole PC?

[frozen plover]

I uninstalled multiple times, I keep getting the core process error.

@keen pine

[unborn plinth]

@tough tapir pretty sure because people don’t really care

You need to calm down bro

[frozen plover]

"The core process SteelSeriesEngine3.exe doesn't seem to be running"

[unborn plinth]

Try reinstalling?

I think I had that too

[frozen plover]

I did, multiple times.

[unborn plinth]

Hmm. Running as administrator?

[frozen plover]

Yeah, tried that too sadly

[unborn plinth]

Does this pop up when you try to open it?

[frozen plover]

Yes, after it keeps loading.

[unborn plinth]

Is it maybe open in the bottom right panel thing

Don’t know how it’s called in English

But the little arrow pointing upwards in the bottom right

With the hidden programs

[frozen plover]

Check DMs.

[tough tapir]

Don’t tell me to calm down Marshall I’ll give you my headset and you can deal w it

[frozen plover]

Issue is not fixed, so can't use my steelseries engine niceee

[strange hawk]

Hey bois i got a random question, randomly my backspace key stopped working? and im not really sure what happened to cause it. I both do and dont want to open a support ticket, hoping i can get an answer here before i have to.

thats not really a proper question, anyone have any suggestions on how to fix it?

realized i could just unplug it, sorry

[tough tapir]

Should I buy Dolby for Xbox

[tough tapir]

And what’s his name the dude who always says he doesn’t work for SteelSeries do you have the damn problem where ur mic is on but it doesn’t pick up your voice so you gotta restart the whole headset for it to work

[regal tinsel]

@frozen plover close everything related to SSE through task manager then reopen through start menu search

@tough tapir not worth it for dolby imo

and i sometimes do but my drivers are wacked

it takes maybe 10 sec to reboot

[thin stirrup]

Mornin!

[inland berry]

Since I got my APW yesterday theres a lot of weird stuff going on in my USB setup - The APWs are disconnecting at any given moment, ext. mic is jumping on and off and webcam is glitching.

Also the battary that was "charging" all night only had one pip and warned for empty when I switched them this morning. The receiver /charger is connected with USB only into a USB hub.

Any thoughts?

(Could the charging of the battery be "draining" from the USB hub causing disconnections?)

[azure skiff]

guys is it only for me

its was like this on my arctis 5 aswell

sometimes the mic is just buzzing when you join calls and shit