#💬-general
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you have these JPEG files in the software
just pointing and leading you what to click to update the firmware.
but the mouse is really good so..
that kind of compensates for it 🙂
What do people here think about Razer Viper
i think it's pretty trash for myself
they use optical switches that are said to be decent
but i have seen it click clank issue hard on discord
a new one.
so expect razermatic problems, buttons on both sides on an ambi / palm grip mouse no thank you.
also the synapse software is almost as bad as chinese software.
you're much better off buying from other brands, look out for Model D i say.
oh and, the price. viper ultimate costs upwards of a WIRELESS MOUSE AND A perforated design.
so you can basically buy a steelseries, logitech whatever THEN a perforated one of your choice.. that should tell you something
if you ask my honest opinion, i'd say even a swiftpoint Z is much better and that's not even a solid bar because of the build quality.
and the weight as well.
then again this is just my opinion, i don't dig razer products
Hey, anyone know why a mic would show up in windows inputs but not pick up any sound? Passthrough to listen on speakers works, but there is no sound input registered in its properties and it doesn’t have any input in anything.
unrelated to SS but a friend had that issue and thought somebody here might know
what mic?
hold on let me ask...
is this a headset mic or a dedicated USB or something?
I believe dedicated usb but I haven’t gotten a response yet
lmk when you get a reply
steelseries arctis 1 wairless kulanan özelden yazabilirmi ?
he's asking if there is anybody with an Arctis one that can help from DM
frankly arctis one isn't the worst choice if you're buying from turkey because options are kinda limited AND
there is this
Reason: Posted a link
seems oos though..
ugh
it was a link to an outlet in-store arctis 3
at lower prices than retail like that, it's actually somewhat considerable imho
Here's the link https://www.teknobiyotik.com/steelseries-arctis-3-7-1-oyuncu-kulakligi-siyah-2019-edition-outlet.html
yeah it's out of stock though
was available back when i was wondering around
doesn't look too bad tbh but then again i haven't used one personally
corsair virtuoso is prolly more than double the price of it
so i'd say if you can snag it at that price, might be a fair deal.
I think its time to go full steelseries setup
i have keyboard and headset but
my mouse is starting to bug up
the clicks are messed up
and i will proably get mousepad
Does anyone know the policy steel series has on refunds? I have had the same mouse i had since i started pc gaming
I alrdy have some stuff I like so i can't go full steelseries, getting a mousepad this week and then ordering one of their headsets soon
Is it worth to buy an apex pro tkl when I have an apex m750?
@stray axle people using model says it breaks easily
@regal tinsel might be missing sound driver
the mousepads from SS are the best
there is no point in fanboying ANY hardware, honestly.
as for that very arctis model, like i said, IDK a lot about it.
but i do know that the corsair virtuoso has an amazing microphone FWIW
@granite ocean That’s what I thought, he’s going to try reinstalling it later
good one
kinda ruins the joke when you can see from the URL that it's an image though
it's more of a mobile phone joke I guess
I'd say unless you just have a wad of cash burning a hole in your pocket I'd stick with the M750. I've been using mine for over a year now and still love it to death @stray axle
@keen pine Okay ty,
Maybe I shouldn’t ask this question on steelseries community but yeah, what mouse is better: razer deathadder elite or steelseries sensei ten and why?
Lol well a lot of people in this server have a hate-boner for Razer, and some for good reason. In reality, unless you want to compare mouse specs or whatever it really just comes down to which style and comfort you prefer. I use a Rival 310 so I can't really say much about the deathadder or sensei ten
Well I’ve been using the m750 and deathadder elite for a while and they are really nice in set
I have ordered the sensei ten and QCK+ as well so if I get em I will compare
@keen pine what about headphones
I have arctis pro but wired
I'm using the QcK heavy for a mousepad and it works well
For headphones I'd probably go the same route as the keyboard, unless you just have a wad of cash burning a hole in your pocket there really isn't much to upgrade to
sensei has been known to be a meme mouse in the pro community but steelseries advanced it so much it's become a different beast in the recent times
though i still wouldn't buy one.
and the deathadders, if old switches, are pretty trash to this day
just get a Model D if you want wired.
What is a model D @stray axle
Got myself a qck hvy today and an arctis 7 on the way 😄
along with a new desk on the way, gonna have myself a nice battlestation finally lol
QCK heavy is great pad, i'm typing on one rn
@stray axle Model D is a perforated grill mouse from glorious, it's a new model
basically a right handed design that looks like deathadder but is white and has holes on top
if you want holes on sides as well, there is Skoll
which is kinda more available currently.
@stray axle whatever, ordered the sensei ten, some pro ytbers are playin on em now so I guess not a bad choice
ehh
i'm personally not in for a palm grip with buttons on each side
also $70 yeah ok
it's a basic plastic mouse with both sided buttons, it's not worth that much
it's worth much more like $50 because $70 is taking you easily in to more advanced designs.
I'd rock a sensei ten if it was wireless
the buttons are each side would fit me so well
yeah wireless would make it more sensible
but then again the whole point of sensei has always been being rather basic plug and play mouse
they've been trying to change that lately tho
i think zowie is the brand that forced them to
kinda..
guys how to clean my m750 under buttons
i mean there is much much dust under em
@keen pine @stray axle @orchid jacinth
Should be able to pop the keycaps off and just take an air cannister to them
when you take them off just lay them down in the order you pulled them off
if for some reason they get messed up you can always pull up a picture that will show you the order
Reason: Posted a link
oh, should've expect that, hold on I'll DM you an image just incase
anyone know if that roller wheel thing on the apex pro keyboard can be used to adjust msater discord volume?
or does it only work for winddows master volume?
and where could i get this info?
guys
is i7 and gtx 980m enough good for fortnite?
i suppose you can re-map that to it if you look hard enough.
and yes an i7 with a 980m is MORE than enough for fortnite.
though if you're looking for purchase advice, i'll say do NOT buy that old laptop
i mean I have this old lap right now
it will run it just fine
you can throttlestop, afterburner and toy with clocks whatnot.
and idk if I stay with it or get i7 with 2060 or 2080 gpu
if your temps are good enough.. but eh
what is your purpose in buying laptop with 2080..
i mean if laptop.
not a laptop then, I would get a normal pc
oh that, then just get AMD at that point.
i have my laptop connected to monitor and keyb and mouse cuz when I bought it, it wasn't used as a normal desktop
@stray axle why AMD?
because why the hell not, it's obviously better in most ways
rly?
yep.
i thought intel is way better
that's blatantly wrong for today.
mkay
Reason: Posted a link
ugh
so I stay with the 980m i7 lap till it dies or I get a new pc - I only play fortnite?
just look at the techpowerup review i linked
of the 3600, it beats most other intel chips
you can get new PC
"Beats Intel Core i5-9600K in applications, almost matches 8700K and 9700K
Gaming performance significantly improved, 10% over the previous generation
Affordable
Unlocked multiplier
Supports existing AM4 motherboards
Good energy efficiency
Much bigger L3 cache, lots of other architectural improvements"
but is it worth to spend like 2k $ while my lap runs smoothly?
copied and pasted from the last page of the review.
check your temps
it's not bad having two decent machines
you can build a great rig for $1500.
yeah, oNlY 1500
yeah i know $1500 is big money
i play with that kind of cash when it comes to toys like guitars.
owh
I mean if your laptop works use that
No point creating pointless E-waste if you can avoid it
???
I think this discord is dead
it's not but it's not overly active compared to the amount of people it has
OwO
nyaà :3
I've been using my offbrand gaming mouse for almost 10 years now
It's working perfectly still
But I don't know if it has the fastest response time
My aim is pretty good
Would my aim or mouse speed improve if I switched to something like razer viper
Or should I stick with my current
oh ya, got my wife and I a Havit Magical Eagle I think it's called as our MMO mouse, one of those like 12 buttons on the side ones
never heard of them before, mouse still going strong
XD
@granite ocean get either a direct 1:1 copy of that mouse OR get a mouse that is mad comfy, that was me with an Intellimouse3.0 or rival 300
@hexed shore how do they compete against the best
what do you mean the best @granite ocean
the best is HIGHLY arguable, because everyone has different arms,palms,comfort spots for the mouses
my best may not be best for you
I would suggest watchin RocketJumpNinja videos, they are not biased or whatever, just tells how it is.
so to say, he knows hes shit
I mean the best in terms of response time and click speed
response time = anything with 500hz or 1000hz polling is good enough for you
click speed = arguable, you dont want it to misclick every time you look at it wrong
OwO
you shouldnt be worrying about response time
click speed is just click speed
i mean, if you are used to "hair-triggers" then yea, there are some newer mouse that just do that
most modern mice are excellent in terms of everything anyway
just more of a weight/shape/cable thing
i dont get why people are concerned about the cable
its just a cable
either a 22awg or your rinky dinky dink cable from da east
it's more the fact that there are paracord/rubber/braided cables that you can consider
at the end of the day, the cat always tastes them and just leaves it mangled
is the spotify support for the keyboards gonna be fixed anytime or what
you don't literally have to pick up some cheap copy of your old crap mouse
that's literally the worst advice i ever heard in a long time
go buy yourself a Skoll or something, you'll thank me for it
it's basic right handed design with holes for your hand to breath
got a pixart 3360 found in zowie mice.
What keyboard from steel series would you guys recommend that has good rgb, a wrist rest and the screen on the top right
my friend still plays fortnite shm...
got my arctis 7 today, I'm so use to having a cable that when i turned to talk to my wife and instinctively tried to adjust the non-existent cable lol
yeah wireless is bliss
i've been doing my music toys wirelessly with a Joyo dongle
it's a whole lot more convenient.
Can someone from SteelSeries please reach out to me?
@mild plank hey! I'm not from SteelSeries but I think your best way of getting support is by making a support ticket on the website: https://support.steelseries.com/
There's normally a support bot here but it's currently down
You can also freely ask any questions here and I'm sure people will help where they can :)
Thank you. I did open a ticket. It’s not technical but hopefully someone reaches out to me.
Great to hear :)
Did Blizzard's servers die or something?
I have an estimated wait of 195 minutes to log on to Battle.net

guys my headset randomly stopped giving out audio to my right earphone im really confused it was working 1 second and now its not
like it just isn't working at all
anyone got help like the right earphone still gets the lighting i just get no audio
You should make a support ticket about it. Sounds like you need to do a RMA
what is an RMA?
hey guy and gals just a quick question how does one get sponsored by steelseries?
Return to MAnufacturer I think it's called?
i made a ticket about it already btw
If the warranty covers it it's free I believe
idk if i have a warrenty i got it as a christmas gift so
I'm sure the support team will do what they can to help :)
Ok thanks for the help man
Any time :)
Ticket answered, I should be good now. Thanks.
Great to hear
RMA doesn't mean return to manufacturer, that doesn't make sense
it means "return merchandise authorization"
you can return anything to anywhere and it would be a RMA process with computer parts
imma stop you right there and gonna correct ya
its not merchandise, its Manufacturer.
return manufacturer makes no sense
you don't return manufacturer, my wording is right
no shop in the world wants to deal with you, however, the manufacturer, wants to know why they are getting back their product.
the shop does not make the product
it doesn't matter.
the manufacturer makes the product.
you're trying to put words in to my mouth and you're wrong at it
"A return merchandise authorization (RMA), return authorization (RA) or return goods authorization (RGA) is a part of the process of returning a product to receive a refund, replacement, or repair during the product's warranty period."
what if the shop made the product, ever thought of it?
you can buy a suhr amp and let's say the amp has a broken reverb stage, you return it and the RMA process begins"
check the same page you are looking, but scroll bit down
stop being silly
read up.
it has nothing to do with returning something to somewhere
i know what it is
the correct wording is return merchandise authorization
because you are having a return process of gear, and having it authorized by somebody or something
you can even RMA to a robot for all you like it would be a RMA.
it doesn't just literally mean "return to manufacturer" because you CAN RMA stuff to shop actually.
lemme end this mans career
https://imgur.com/a/FVU4D11
it doesn't matter
you're missing the all point because you don't understand it
in parts of world where stuff isn't available by manufacturer, you do the RMA process with the SHOP
that's why there is no "manufacturer" included in the RMA wording.
i understand RMA better than ya, cuz i dealt with that shit way more often than you
especially when warranty is in effect.
you obviously don't get it
i gave you various examples yet you insist on using wrong words for RMA
im using it correctly, double check if you are using it correctly.
no, no you're not
yea i am.
if you did you would know the meaning of the word from the ground up
i know, hence, im correctin your dummy thicc skull
at this point you're arguing for the sake of arguing because you actually thought RMA meant manufacturer and not merchandise.
dude, type in my variant
you're being an idiot
type in ur variant
no
check if there is an difference
no there aint, thats the point
there is.
i can return to manufacturer.
yes
like i did my rival mouse
my shop didnt accept it, but steelseries accepted it directly
and that would be returning your merchandise to manufacturer, which is what RMA stands for
soo...
but since shops dont make nothin
that is wrong
you always turn to manufacturer.
i mean, 3rd party mostly.
there are custom keyboards that are made by some dude in a shop
you're not making sense
and i suggest you stop
yeah, hes the manufacturer.
no, you RMA with the manufacturer.
stop generalizing if you don't get it.
you RMA with both the shop and the manufacturer at the same time under such case
because the shop IS the manufacturer
yeah, and what if my local shop didnt make the Steelseries <whatever> mouse?
also if the item isn't available in your country, RMA process happens with shops and not asus or steelseries or whatever, this is the other, worse point you fail to understand.
to whom do i turn to, to do a RMA process
read, i'm not the shop to decide on how RMA works
RMAs are different processes by each store or company.
well, then, why not send it directly to the manufacturer, cutting out the shop part?
there is no manufacturer if you're living in a 3rd world god knows where
that is my point you fail to understand.
you shure about that?
there are companies that bring in the stuff.
you can deal with them, but that's up to you and the RMA process.
idk who to ask here, but like, ya know, when you said "tthere is no manufacturer if you're living in a 3rd world god knows where", thats obv wrong af
let's say you're buying speakers that have been imported to your country from denmark by a store called mike's
then you go deal with mike's store when the speakers pop
because those speakers do not exist as a company in your own country.
get it?
yeah, who made the speakers
obviously
i would turn to "someone" who made them
so you have zero contact with the speaker producer whatsoever
ok then
you're so smart
so you just contact the manufacturer.
you actually go and send speakers overseas
that's really smart considering it could easily cost more than the speakers themselves
if you honestly think they will accept such case, you're fooling yourself
but you gettin the genuine stuff
..but it is..
you can make it happen
but you don't want your speakers to be carried by trucks for some 5000 miles.
and wait a month or two.
i do want it
it all comes down on what you bought
and how the process works
if they don't have any in hand
directly from manufacturer.
get newer one
yeah, from mike
because neither mike nor the manufacturer will want to deal with your nonsense overseas.
then you can take it up to them
just directly make contact with the manufacturer, if they are based in EU.
that's not how it always works
if not, check if warranty still applies
i specifically mentioned being in a 3rd world country or united states
and then buying danish speakers for that reason.
again warranty can't help overseas shipping under every case
i would fall under - yea, you better cover my warranty
and they must oblige to tha rules
you know it is hard breaking those kind of speakers
it would most likely be user fault combined with some other stuff
well, if you stuck a pencil in it, its not the manufacturers problem.
Reason: Bad word usage
and your RMA would only go to mike and not to "X company".
:P
hear the 220v, such power, such bass
...
but
gettin back to the point
you have better chances of getting a replacement from a manufacturer, rather than a shop
but you're still missing this point
BFG liquidated and nobody could return anything to them
in such case, you return to mike again
another point you still seem to be missing is how relevant dealing with stores is, in 3rd world countries.
a lot of the time when you're buying exquisite items even with warranty, you don't have access to that company, so you deal with shop
i mean i have plans of buying a brand new tube amp called a Blue Aura and i ain't dealing with no Chinese after i'm done with it
if it breaks i'm simply taking it back to the hi-fi store i buy it from.
:< that sounds like a really bad scenario
well it could happen because if i buy it, i'll be using it with PC
and tube amps can only last so much.. it's not the best idea
no, i mean, companies that just straight up disappear after buying their products, no matter the location
BFG didn't straight up disappear at all though
they were a big nvidia partner and they made PSUs and stuff as well, jonnyguru originally worked for them
what im tryna say is, im gonna buy from manufacturers, cuz shops be rippin me off more than anything else
the whole breaking up of them happened with the GTX 480 overheating fiasco
people didn't want the cards, and their PSUs weren't really selling
so they had to liquidate
you can do it
tough luck with the company then
yeah kind of.. i'm glad JGuru is working for corsair now though
and designed my 1500i as well
it's obviously great PSU.
the good thing about buying from manufacturer is you also get these holiday cuts and stuff sometimes
like i bought a swiftpoint Z for about $150 that way.
*not that it was worth it.
but if you can get like some stuff for much cheaper than online from a mom & pop store, then why the hell not.. as long as it is not an opened box.
at least what i think anyways.
Would you rather have a gorgeous girlfriend or the perfect pc setup
Is an experienced person willing to help me with my headset please? I can't get the mic to work
i already have the perfect PC setup
so i'm choosing ms. rosie
i see her from time to time anyway
she lives close to me
most her life consists of hitting the gym, coming back home, rinse wash repeat.
so yeah that's kind of cool.. i guess.
of course i'm hoping she finds an actual job for herself.
@stray axle
Hi! The links in #official-support are 404... Doh 😛
Ah only the mouse one https://support.steelseries.com/hcs/categories/203128108-Mice
yes?
Does anyone know what type of keycaps I would need to buy for my apex pro tkl
From tai hoa
Any normal keycap set from TaiHao would fit it
although i would recommend their shine-through keycaps so you can see the RGB through the keycaps
The ones from TaiHao say that they are for US keyboards layouts so I'm a bit wary buying wrong ones @fervent igloo
I'm based on the UK
Thank you bro
Hi,
#I got steelseries Arctis pro wireless ,
When I insert empty battery in charging slot, sometimes it shows it’s full ( even though battery is empty)
I have to remove & insert multiple times to get it to display empty battery.
Anyone else having this issue ?
Pls tag me if you reply to my post so I can get notification. Thanks
hi guys!
Wassupppp
@stray axle have you made a support ticket about it?
Would be the best way to get an answer :)
what is life
"According to several media outlets, the special edition cookie will cost $8 each" oh my god
I have and artic 5 Headpohnes and my right ear stop working on these days, i tried to upgrade the software and change to other usb port but still not working, can anybody help me ?
Did the right ear just stop making any sound @swift tundra?
Yep
Sounds like a hardware problem. Your best way of getting help is to create a ticket at https://support.steelseries.com/
(There's a support bot here, but it's currently dead. Like stone cold dead.)
@swift tundra I believe it is - happy to help :)
Brazil is a nice place, hope to come back again soon :)
Anyone know if it's possible to disable chatmix on the Arctis 7? I just want everything to come through one audio device.
Is it possible to disable VU Meter in Audio Visualizer config?
I'm pretty disappointed much with steelseries software rather than razer one.
i have a problem with my apex pro keyboard
@next narwhal just set both your default and communications default devices to the same audio device
JHunz can u help me with it plz?
what is it?
it supossed to have rgb on every key but the rgb doesnt work on the "#" key and the "< > |" key
its an germany keyboard layout btw
it worked perfectly fine yesterday but now i dunno these two keys dont have RGB
have you done anything between then and now like firmware update or change layout in the software?
have you double checked in the software to make sure that it has the correct layout selected?
what did you change it from, and to?
i changed so all the keys are purple and they ripple if i click
now it works on the purple layout but the ripple doesnt work on the both keys
sorry for my bad english
you are on latest firmware?
if it doesn't show a red banner under the keyboard on the main screen you're on latest
(sorted in DMs)
i need help ping me
with what
my steelseries arctis 5 is kinda broken or something
my left ear cup can spin 360 bbut my left could only spin a bit
Hello i seen videos of steel series Arctis 9x. But i can't find what surround sound it has so like 7.1 or 9.1 or lower. if any of you know pls let me know!
Just ordered Arctis 9X it will arrive tomorrow 🙂 It has Windows Sonic spatial but if you bought it for Xbox you can also buy Dolby Atmos license
If you send a message to someone who hasn’t accepted your fr yet and in order to send messages they have to be your friend, does the message load after they accept
Has anyone used the Apex Pro/TKL for Rocket League?
@crude cliff how did you manage that one?
Idk wdym
how did you get an earcup to freespin
My arctis 9X should be arriving by next week. Keen to see how they stack up against the Astro a50 gen 3s I have (Xbox).
Anyone have a m750 TKL?
Well if anyone can DM me a solution, whenever I launch CS:GO my keyboard goes from my American flag with white reactive to all black or sometimes a row will be a random color.
My Arctis 9X just arrived and SteelSeries Engine recognizes it but i cant find option to download latest firmware, its on 13.0.0.0. Anyone could help me out?
@stray axle I’d check if you had left any gamesense apps on i.e. prismasync or gamesync
its actually insane how bad the customer support/support portal is. cant wait for someone to get back to me from the support portal so i never had to deal with this company again.
@stray axle your mic quality isn’t effected by your audio settings uwu
- Avoid directly or indirectly linking or advertising to any content which you, your team or associates will directly or indirectly gain or profit off showing. Profit/Gain can be ex. money, credits, community growth, donations or similar.
@rare wolf I clearly missed that one sorry.
i have a logitech 213 would it be worth upgrading to the apex pro 7
There's nothing wrong with the G213
but if you feel like you want a mechanical keyboard, then the Apex 7 is a good bet
ye or anne pro 2?
your choice
can i put a gif on my arctis pro wireless screen?
What is up
@granite ocean I try and keep a 5 year upgrade cycle. But a high end system will maintain it’s usability for 10 years easily.
It kinda depends on what part you're looking to upgrade. High end CPUs are usually good for 8-10 years, but GPUs should probably be upgraded after 5 or so @granite ocean
is the 7.1 surrond sound better off or on?
It's personal preference, but for games having the 7.1 is great and also if you're watching movies/shows that have 5.1 surround it's a lot better IMO
@keen pine u think rtx 2080 ti wont last 10 years?
Most people don't have 2080TIs lmao
Depends on a lot of things
Wassah guys
Wasaaaaaaaabi
Who thinks i5 9600K and an RTX 2060 and 16gb of ram is a good build!!??
Yes it is!
Anyone know what could be causing my END key not registering on my APEX M800. I sometimes works and sometimes not.
i bet i'm the only one here that's joined for the aiming thing lol
i just bought my arctis 5 headset and while playing i noticed some delays between gameplay and sound
any solutions?
You dont need to use it wireless, so its fine to keep it permanently wired
Any tips and tricks for the arctis pro wireless? Any other equalizer I should download to better enhance the headphones experience?
m.
my rights ear on my arctis pros dont work
like suddonly stopped working?
i had them for 3 days.
Yeah make Sure Fortnite ???? Add jojobeckers01 my User Code ??? Jojo Beckers’s
Ia there any news about upcoming steelseries electronics ? Mainly intrested in keyboards
@rare orchid they just released new keyboards so I suspect it will be a little while before that happens again :)
arctis 9x still on firmware 13.0.0.0?
ping me the type of mouse you have, (im curious)
@stray axle Rival 650
@regal tinsel I've always wondered about those mouses with a keypad on the side, how easy is it to tell which button you are going to press?
but imma get the rival 310
since i dont got much money to spare
after buying the apex 5
man i love talking to my self
test
ok cool
@rare wolf Pretty difficult at first but you get it after a while
Is there anyway i can take apart the right ear cup on my arctis x9
I got a bit of metal stuck in it and its jammed in
I think the arctis x9 needs a remake ive had a problem like this before and its happening again to a different pair
The adhesive on my rival 600 mouse has started to weaken and the rubber grips on the side of the mouse are peeling off. It has only been 3-4 months, anyone else got this issue?
Can I ask questions here?
Like my arctis 3 wired stereo gaming headset, which I got about 2-3 months ago, keeps having a small bits of static noise which can get pretty irritating when you’re in a game where you need to hear your surroundings and it happens when I listen to music with them on. For some games it’s so bad that the static just becomes unbearable and I have to unplug them
Does anyone know a fix?
any support able to help?
@buoyant kettle pretty sure support is dead, I came here looking for answers too. I've had a RMA ticket pending waiting for an answer for over a week now. the ticket is over two week old.
The support tickets are the only way to go currently @buoyant kettle
There is a support bot but it's been down for a while and that's ticket based as well
They are working on improving things :)
Why Apex pro or Apex 7 better than K95 series ?
@gentle urchin good question. I have the K95 platinum and thought of switching but nothing really sold me on the apex pro besides the OLED screen
I cant comment on the Apex 7 but the Apex Pro has key switches with customizable activation distance which is the main reason i purchased one.
@stark rampart Support is also failing to "support' through tickets. I've had an RMA open for few weeks, and provided all the information for my RMA to go through, and I just received an email this morning saying I failed to follow procedure, even though I did. The Tech failed to communicate any reasons and to highlight what I missed if anything for over a week and a half. I feel as though the ticket was just automatically closed due to inactivity on his part (even though I sent messages asking what is going on.
so now Im sitting here with a dead mouse that is still under warranty and SteelSeries will not replace?
@gaunt dew that obviously suck but I don't work for SteelSeries so there's not much I can do :-/
are you aware of any phone numbers to call or anything else I can do? I've been trying to reach ANYONE else for over a week, sitting in the dark.
I want to get my headset, SteelSeries Arctis Pro, work properly on Linux
And by "work properly", I mean to be able to properly use the ChatMix accessory
Can someone help me?
Was getting everything steelseries until i saw the Glorious Model O
Is the TrueMove1 sensor better than the Pixart PMW3310 sensor? Or is there no real difference other than the name of the sensor? Really wanna buy the rival 300 EG edition, but don’t know if it’ll be a downgrade from the Rival 110
Alright thank you
Which key caps are compatible with the TKL? 2 of my sets aren’t compatible with the TKL
Matrix keyboard Keycaps
Apex TKL
And I believe joker keycaps from mechanical keyboards
and which keys aren't compatible?
They should all fit considering the keycaps should fit a standard ANSI layout
W M T P
those were the keys I saw that didn’t fit
Like if I press down it gets stuck
that'll be another issue
maybe the keycaps are mounted off-centre?
Maybe the switch is binding? Idk
Idk i did it with multiple keys they didn’t work and the standard one works
Reason: Posted an invite
@fervent igloo do the ducky keycaps work with the apex pro TKL?
@full void the pro
can anyone explain how a hotspot works? does it still enforce the main host wifi stuff? like controls and firewall etc?
guys i am creeped out by my arctis 3
someone help im panicking
the left driver is loose in my headset
but they work perfectly
please someone
Anybody experiencing the volume going all the way up on its own then just going mute for a few seconds? Then the sound coming back?
I have a arctic 7 and that does not happen but idk about the arctic 3
oh
it would be cool if gamesense had the support for bigger games like chroma connect
I’ll probably stick with Steelseries because build quality but using Aurora as a chroma proxy is kinda eh
Is the QCK LARGE GHOST RECON EDITION really not in the UK yet?
Can anyone tell me if the Arctis Pro Wireless and Apex Pro is worth the money?
With what?#
/support I cant get arctis 5 microphone to work within discord
@narrow rivet, We encountered an error. Please try submitting your ticket again. If the problem persists, please contact support.
/support I cant get arctis 5 microphone to work within discord
@narrow rivet, We encountered an error. Please try submitting your ticket again. If the problem persists, please contact support.
AAAAA
I cant get it to work
it works on chrome discord but not on desktop version
I think the support bot has been down/buggy for awhile. Your best bet is to submit a ticket on the website @narrow rivet
Also have you tried basic troubleshooting stuff like making sure the mic is setup properly in Windows and all that jazz?
what keycaps are good for apex pro tkl
The left ear cup on my Arctis 3 Bluetooth headset stopped working and they're not even a year old ðŸ˜
I treat them gently too
Time to contact customer support
According to the linked support page the arctis 3 isnt supported by steelseries engine anymore, also if you want help you dont need to put "Pls" and "Help me guys" on seperate lines, just concisely list your issues and what you have tried to do to rectify the issue. https://support.steelseries.com/hc/en-us/articles/360016042931-Where-is-my-registration-code-for-the-SteelSeries-Engine-
is steelseries ever gonna make a 60% apex pro
so um, the media key under my volume scroller has stopped working and i have no idea how to fix it
is it be or artics 5 audio is really bad without changing equalizer settings?
How can I get arctis 5 to work within discord ( desktop client ) it works on google chrome discord but not on the actual client
Have you made sure you have the correct input device selected in discord client?
I tried all of them
The thing is it works on discord when I use the browser version
Sup
Any Idea how to get support to respond to a ticket after 3+ days after they told you to destroy the product?
I've given up. Just buying a new one from a different company and putting the one from the RMA up in the closet (whenever the people at support have the time to reply)
@polar fog Btw steelseries support is closed on weekends just so you know
Yep
I waited like 21 days to get my headphones replacement
Indeed
And that wait wasn't waiting for shipping
It was contacting them took forever to reply
Buttt they're better than Mojang
Mojang only just replied a few days ago from a support ticket i opened 3 months ago
LOL
Rip but difference is
YOu're not paying $200+ to Mojang
With Steelseries you're easily paying that much
Plus, god forbid you have multiple products with issues
^
I had the Apex 7, had LED issues
Said "Lets deal with steelseries" instead of Best Buy
What a mistake
I'm staying with corsair then
Im about to go out and buy a Corsair
K95 Plat maybe
oof
Keys get stuck and this one does but it's a key i never use so
My last keyboard died
THe k95 is the same keyboard but with macros
and it's the same price as the k70 at my best buy
mk.2 or the original k70
mk2
ah that's good
Mhm, both are 130
I think i paid £150 for mine i can't remember
i don't speak biscuit
I'll make you speak biscuit
~Tea and Krumpets~
~~
Even though isn't that actually disgusting?
what are Krumpets
crumpets*
Can someone link me good keycaps for the apex pro TKL they need like to be specific ones I guess
how can i find gifts for the apex pro?
Eh
yeh?
Hey
@halcyon grotto what do you mean?
@halcyon grotto you can find some GIFs here: https://steelseries.com/gaming-mice/rival-710#gifs
@unborn plinth pretty sure he means GIFs :)
Ah, Yes 😉
Is someone here a Linux user?
Do you happen to have a SteelSeries headset?
no, but i do have steelseries mouse
also, it should recognize the headset as SPDIF input/output
any usb headset, so to speak
it dosent work?
or some 3dFX stuff dosent work
I'm pretty sure it should be recognized to how the headset is being recognized on Windows 10
which headset is it, newest arctis series or whatevers?
My distro is Pop OS, a fork of Ubuntu
okay
on your specific distro
@hexed shore Do you mean in PulseAudio, or the general audio settings?
Seems like I can't simply paste the screenshot here
lets go into pms
@mellow nymph you know anythin about this problem, where the dialthing/chatmix thingy aint showin up in linux/distros?
Reason: Posted a link
The closest I got to is baldpenguin.blogspot.com/2017/08/steeleries-arctis-7-headset-in-linux.html
Though either the guide was incorrect or I followed it incorrectly, or both
I found it as well
Tried using the code, didn't really work
But now I'm facing a greater issue - the mic is not working, plus I can't hear anyone on Discord
FYI, I tried: pacmd load-module module-alsa-sink device=hw:2,1
Due to having:
...
card 2: Pro [SteelSeries Arctis Pro], device 0: USB Audio [USB Audio]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 2: Pro [SteelSeries Arctis Pro], device 1: USB Audio [USB Audio #1]
Subdevices: 1/1
Subdevice #0: subdevice #0
man i used to use ubuntu with my headset and holy crap every time i rebooted i had to mess with pulse ugh
._.
I wonder why i cajt get the discord app on my steel series 3 engine on my computer 
The apex 7 is on sale for £99.99 should i pick it up considering I have the apex 150 right now
yea if you think its worth it
how do i make headband tight, because its stretched

How do I get my steelseries arctis headset to work on the discord client. the mic works fine on the google chrome version of discord, but not the actual desktop version.
im in the UK how do i join the rewards program
@narrow rivet go to voice chat settings and select arctis?
Imagine having a keyboard that sounds like this https://www.youtube.com/watch?v=ijpk5fJHiek
Coming soon near you on https://switchmod.net/taehatypes
â–¼SHOW MORE for Keyboard Specs & More!
Keyboard: Slipline Prototype
Plate material: Aluminum
Keycaps: CRP Tulip
Switches: MX Zilents
Lube: Krytox 205g0
Stabilizers: Genuine GMK screw in, lubed and clipped
Springs: 62g
...
Ive tried selecting every input and output discord offers but still nothing
ooo i reset voice settings and its working 🎉
@gaunt tapir sounds kinda wierd
such is the way of custom keyboards
so much stuff affects the sound
Switch choice, keycaps, Case and plate material, mounting method
Why does every custom keyboard always have the coiled wire, i cant understand that
Guys anyone help me with my Arctis 5 pls
@rare wolf it's just a thing of custom cables
Coiled cables look cooler, I suppose
But there's also LEMO/Aviator Cables
I bought Arctis 5 and on the soaftware it did an update and it keeps on saying Reconnect
Reconnect Headset and I unplugged and plugged again wont work
ok thx
@narrow rivet maybe do u know where device setting is
because I only got 1 device
Hope it serves you well
Imagine a 1,000 hz monitor
Hey, I previously posted here about having an issue setting up Arctis Pro on Pop OS 19.04 (fork of Ubuntu)
I just found out, thanks to Google, about support.system76.com/articles/audio/
Now the real puzzling question is how do I configure it specifically for Arctis Pro
Ok not really sure where to put this message but if it needs to be moved I’ll move it but is and how can I clean my arctic 5 cause they starting to smell weird not sure how to explain it
I got them in Best Buy @dreamy garden
I'd suggest to talk to them about the headset
They might tell you to clean up/how to clean up, might let you replace, might let you get a refund
Yeah I was planning on calling them to see what I could do in the morning
i mean if worst comes to worst just get new earcup things
True. If it's just the earcup that's smelling funky and the rest of the headset is fine you can snag a replacement earcup set
VALORANT is Riot Games' upcoming 5v5 character-based tactical shooter. This alpha gameplay footage was captured from an internal developer playtest - pardon the video quality, we hope you appreciate the gameplay. If you like what you see (or hear), come play in Summer 2020.
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Project A gameplay
Has anyone with an Arctis 5 where the dial is flashing white?
sup
Could be a faulty LED or there's a firmware/software update in SSE. My M750 has a white light that comes on whenever there's a new software update. Haven't had a flashing LED happen with my Arctis 5s though @rare wolf
i mean if worst comes to worst just get new earcup things
@regal tinsel
Arctis Pro is the best headset I've ever used
So good, in fact, that by the moment I accidentally created a small crack in the hinge of one of the earcups - because the warranty expired, I purchased the same headset from Amazon (though I started using them only recently, about 2 months after purchasing)
I’d like to get arctis pros but cant afford so a7 instead lol
What's the marketing email for SteelSeries?
Who would join a gaming community dm if interested
hi, i'm used Stratus Duo from Wireless,
w/ Linux in gaming Stratus Duo 4 Light Blinking works fine - only 1blink for 1player
w/ Win7 4 Light Blinking -
as is https://www.reddit.com/r/steelseries/comments/b66ock/stratus_duo_4_light_blinking/
It plays games on my phone just fine, but the blinking is driving me nuts
- any ideas, this is fix in win10?
anyone got a good config for Survival games for listening to footsteps and stuff ? e.g config for Escape from Tarkov ?
pls tag me in reply
hello i have a razer mouse and a steelseries headset both whit lights but i cant get them to sigronize there lichts does annyone know how i can do that
ping me or dm me if you know what i can do pls
@wicked tree As far as I know, I am 99% certain there is no way to do this. just because they use different software, from different companies/brands and no way to link the two softwares. so best case, you line it up just perfectly yourself by clicking save/apply at the exact moment if you know what i mean
@wicked tree use Aurora
@regal tinsel the photo editing software?
@stark rampart hmmm interesting. didnt know about that. is that only when you have a game open/active tho?
@long pagoda I would imagine you can use it all the time
@stark rampart cool. i'll have to look into that then.
@wicked tree i stand corrected. this is possible 🙂
Yep you can use it any time, i used to use it for audio viz because my old pc couldn’t run the SSE one lol
@stark rampart thanks dude
@wicked tree yw :)
ola guys : )
Bon
Anyone got a good gif for the Steelseries Apex Pro Keyboard? DM me.
@icy raptor if you get a good one plz share 🙂
@long pagoda there are some here: https://steelseries.com/gaming-mice/rival-710#gifs
@stark rampart hey thats a great idea. never thought of using those old 700 ones for the keyboard.
Thanks :)
hi
wtf
YEHAW
Does anyone know how to get music to be displayed on the oled Apex Pro screen?
@languid radish I like the arctis 7 but any will work
@twin pecan you mean spotify? not possible atm
hey i have a question, i got a old mouse, Kana V2
can i programm the side buttons?
You can
I thing mi artic 9x just died...
F
Big F
I'm gonna paid 50€ to somebody who gonna say "oh did you try to turn on and off?" man...
Have you tried looking up the specific issue you're having online or is it more like the headset just stopped producing sound altogether?
Oh i juste can't no more turn it on, but with MAGIC the microphone is always red like it's muted
It's like it's frozen
Ya that is strange
Have you filed a support ticket on the SteelSeries website?
They might be able to help you out, although it sounds like you may need to RMA the headset
Hopefully they will
If they don't respond tonight I'm going to a repair store... God spend 40€ for just something stupid
But i love steelseries, so not gonna change ðŸ¤
From what other people have said in this server the support tickets usually take a few days to a week but if you want to try and get a fix within a day or so your best bet is to go to the repair store
You can
@terse minnow
how and where? 😅
Steelseries Engine
@drifting niche @keen pine Should take up to 24 hours typically on business days i believe
Ok thanks you
I'm gonna charging mi headset all the night for see what change tomorrow
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Try Engine 2
@terse minnow
thanks, it worked
any ideas on an arctis 7 mic completely not working anymore?
no input at all
mic picks up and registers as a device, but absolutely no sound comes in
is it muted in windows? That sometimes happens to me with my Yeti. For whatever reason Windows will just mute it under the level setting in audio devices @warm flame
@warm flame If you have put any liquids near your mic and some of it got in there it might break your mic for a bit, if you leave it out it fixes the issue, but your mic will not work untill then if this is the problem
@lucid minnow Yeah No problem!
Can someone help me with my headphones
?
I had a quick emergency at my house so i had yo run downstairs and then my arctis 5 got disconnected out of the plug and since then my mic wont work but the audio is fine can someone help please
it detects the mic in setting but the mic wont detect the volume i put in
like when i talk the bar wont go up
ok
Hello.
wtf is that prof pic?

hwow do I use PEACE equalizer with gamedac? cuz it aint chaning sound
@tribal musk go into Manage Audio Devices through the control panel, go to properties for the Arctis 5 mic and then to the levels tab. Make sure the little sound symbol next to the sliding bar isn't muted
hello I have headphones steelseries arctic pro + gamedac and the left ear crackles me how can I fix it?
@ripe thicket please make a support ticket on the website #official-support :)
its working i find on google I had connected via a usb hub now I connected directly to the motherboard and it works fine
TY
That's great to hear :)
ok so my arctis 7 is charged but it keeps blinking red
@stray axle I wouldn’t right now, issues with firmware and side grips
unless they’re fixed...?
@regal tinsel damn, sad
@regal tinsel Ive been having issues with the side grips but i havent noticed any firmware issues, might be fixed by now.
the owner? Its a SteelSeries discord... so SteelSeries? 
the SteelSeries team created it.
they are not sponsoring the discord...it's the companies discord
Where could I get help fixing an issue with steel series engine
why does it matter who is the server owner?
their support is pretty great, have you check out the support portal or even their reddit @spring grove /.
I left a ticket, but I haven’t gotten a response in over a week
I’ll try the Reddit
hmmmm support gets a lot of tickets so many bump your ticket with any new updated info to help the support team understand the issue better? I am not 100% sure on the time, i'm just on their stream team lol
@keen pine didnt help but thanks
RIP then it's probably an issue with the hardware and I don't have a fix for that lol @tribal musk
anyone know good keycaps for apex pro tkl?
hello, I am interested in the Apex 7 TKL but have questions, if anyone could help
things like is software is required to do macros and lighting, or can it be stored on keyboard that no software needs to run in background.
the keyboard has onboard storage, meaning you dont have to run SteelSeries Engine everytime you wanna use your keyboard
Reason: Posted a link
How do you guys clean the dirt off your monitor without damaging
use a spray designed to use on monitors
I use a wet wipe meant for cleaning glass and then use a microfiber cloth to dry clean it
Put it in water 
what's the best way of cleaning the rival 600 mouse?
@rare wolf can I apply water on my cloth and wipe my monitor that way? It's a BenQ 240hz so I'm very cautious
Screen cleaning solution will be better
Regular water will leave streaks since it isnt pure
cleaning solution is normally made of a mix of alcohol and distilled water so it wont leave as obvious streaks
Hello, I have a question. Is it possible to buy these little weights for Rival 600 because I lost one ?
@dire bluff you can buy them here: https://steelseries.com/gaming-accessories/rival-600-series-weights
Thank you so much!
You're welcome :)
every1 here using Rival 3?
I'm wondering why there are holes near rubbish parts on the bottom
and I'm wondering who even bother taking them off lol
Hey everyone! I have a question for anyone using the Arctis 9x headset. Does anyone have suggestions on how to set up their EQ for DayZ?
@stray axle i have the 650 and personally love it. i havent had any issues with firmware or the side grips. would deff reccomend if your looking for a wireless mouse
I have arctis 5, the best headphones I've ever had 
steelseries’ lack of a grid button mouse is unfortunate
thats like the one thing i like about the naga
@regal tinsel but the 500's buttons are placed so much better. other words, the buttons are almost impossible to mis-click. and so what if the naga has like 1 or 2 more. placement is more imporant to me
@long pagoda the 500 has what, 5 side buttons? That’s 7 less than the Naga. I prefer placement on the Naga because it’s easy for me to build muscle memory while having to move my thumb the least amount possible. There are some cases where I use every single side button on the mouse (fusion360 and c4d keybinds).
@regal tinsel I think it's eight total on the 500. But I completely agree with you for productivity, but when your talking about 4 less for gaming, i just dont see it.
agreed
Long time no see
heya
hola
@tawny snow @icy fog @torn ore @left terrace @desert jewel Hi
...
anybody using the Apex 7 with brown switches? how do you like it?
and anyone know if a local store carries it that I can try it?
What country do you live in?
usa
Not aware of US hardware stores so i wouldnt know if there are any that sell it.
so i can order it online, but want to make sure it can do some things, so questions i have....
the macos is it single key or can you do [shift] key with a letter?
what?
apex 7 TE
you can type capital letters if that’s what you’re asking...?
i said macro
say i want to hold shift key and hit N for a program i run
yes you can record macros
sorry for the questions ... just that I bought a razer and disappointed with it.... it only can do single keys which is like what is the point, i don't want to sacrifice any keys
the razer keyboards can do multi key macros too
running a program is a bad example, i should say to run a sqence of keys
Yes you can do that on razer stuff too
not this one, Huntsmen Pro
Does it not use synapse? wth
yes, using synapse 3,,, which I still have not figured out how to do the macros, just that support told me it can only do one key macros to do a sequence
that would be really weird if true because as far as I know synapse macros run regardless of model
but hey, idk
poor instructions tooj, all these reviews out there and none shows the features of macros
And yes, SSE will do multi key macros
ok, good, and hyper memory can store some? or what is the hyper memory for?
I believe that’s for storing lighting and macros but idk
Hey, which mouse should i get/save up for?
I personally really like the rival 650 which ive been using for awhile but right now most of their line up is pretty solid depending on what type of games you play and how much you want to spend
