I have two pilgrim outpost accounts, both of which have their psn accounts tied to them, actions done on account A get sent to Account B and vise versa, my question is how do I fix this, it's obvious it's an issue on the internal database, I've already sent out a ticket but I keep getting scripted answers that don't solve my issue, techland support is being incompetent and now I don't know what to do.
#Pilgrim outpost cross progression bug
cedar fossil
green steeple
What's the issue exactly?
green steeple
You can tell support to fix the issue for you
I dmed you as well
Bro I truly know how you feel man its frustrating
cedar fossil
What's the issue exactly?
So I have two pilgrim outpost, both of them have a different psn attached to them, so two different psn and two different pilgrim outpost, these somehow cross linked meaning that if I unlock a reward on account A, instead of being sent to Account A psn, it gets sent to Account B psn you know?
cedar fossil
Bro I truly know how you feel man its frustrating
Ikr. This system used to be self service
green steeple
I yeah it just makes me mad cause I can't link my psn right
cedar fossil
And I'm scared an event will come out and now I can't play
green steeple
So I have two pilgrim outpost, both of them have a different psn attached to the...
Yeah I know
cedar fossil
So you said support can help? How?
green steeple
They manually might be able to fix the issue
cedar fossil
Thank you so much for replying to my issue, I know this sounds dumb but how do I contact support?
green steeple
Cause I tried to contact them way back and they fixed my account linking problem
cedar fossil
Is it real devs? I don't know if I'd trust them
green steeple
Thank you so much for replying to my issue, I know this sounds dumb but how do I...
Look never ever think you're dumb
green steeple
Is it real devs? I don't know if I'd trust them
They might be able to fix it
cedar fossil
Look never ever think you're dumb
Thanks 🙂
green steeple
How do I get into contact
cedar fossil
Support.techland.com
You mean like a support ticket?
green steeple
Create a ticket
cedar fossil
I already have, unfortunately they keep giving scripted responses that don't help :/
green steeple
You mean like a support ticket?
Yeah explain the full issue
And wait a couple of days
4 days
cedar fossil
And wait a couple of days
Unfortunately it's been weeks, an agent has responded but he keeps giving vague scripts
It's been about 2 and a half weeks
green steeple
Unfortunately it's been weeks, an agent has responded but he keeps giving vague ...
What does he say?
cedar fossil
So I explained my issue, he initially unlinked my platforms for Me. But he didn't do anything special, he only unlinked it on the surface but he didn't FULLY unlink them, so it still gives me the error that my psn is already linked. When I asked him to then confirm on his end that it was fully unlinked, he completely ignored the question and simply said "there is no psn linked to your accounts" but he's only looking at the surface UI
Now I'm waiting for another response after I asked him the same question but more firmly
green steeple
OK look tell him which account he unlinked?
green steeple
Now I'm waiting for another response after I asked him the same question but mor...
Cause you said 2 accounts so if he unlinked account a and you are having issues on account b then he must unlink the account b?
cedar fossil
I did specify which one to unlink, then I told him to also unlink the other one, fully but he didn't even fully unlink the first one
green steeple
Then tell him to do it and bro give him professional sincere direct respectful letter on email what I mean is explain this in respectful direct honest and professional manner
Don't blame them just say I need you to fully unlink both of my accounts and be specific about it im here to help man!
I feel you i have similar issues
So I would totally understand you
cedar fossil
I've been very nice and respectful, I simply said, "thanks for getting back to me, can you confirm you're scrubbing the database of my UID? Please I need a confirmation on the database internal scrub because I keep hitting the same error"
green steeple
Just dont beat yourself up bro its not your fault its a buggy website
green steeple
Do I sound mean? 😭
No you're not bro dont think like that I said be polite and professional for increasing your responses chance that's why I said that but you were respectful
It's not our fault its the website that's buggy and glitchy
cedar fossil
I just hope it gets fixed soon
green steeple
That's im not sure im being real they are the only ones that can fix it not us
Be specific on the matter ok?
Be precise and focused
That my issue is my account aren't linked properly
I dmed you
hoary hamlet
Bro I don't wanna ruin your hopes, but the issues like that which is so specific/ personal they don't give a puck, u know. I had a outpost issue like that and they are focused on and said the end of the mail circle/loop "our IT team takes it and solve it soon" like a mail. Then nothing happened
I solved my problem all by myself although it's a site's backend problem
So strange
And sometimes they don't reply some mails directly especially after the holiday eras