#Key unable to be picked up?

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narrow trout
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This area has a key on a note that talks about a door needing the key to open it, but I can not pick up this key at all and there seems to be some valuable things behind this door when using survivor sense. We tried looking for another key but after hours we cant find it anywhere, and we also tried resetting but still we can not pick up this key. Is this a bug or are we missing something.